🐈
» Forums » Support » Re: Identity Verification
Page options
Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

View solution in original post

2,385 REPLIES 2,385
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Aayush,

 

Your latest submission is still under review. Please allow the team more time to finish their review; they'll contact you if more information is needed. 

~ Luiggi
Ruchika's avatar
Ruchika T Community Member

I got a notification saying i need to verify my identity . When i go to to the verification process there are No NIC verification option. I have only NIc i dont have Drivers License or Passport . How to solve this issue ?. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ruchika,

 

In that case, try choosing any of the options available and upload the document you have. The team should receive it and start the review process. You can find more information about the acceptable document types here

~ Luiggi
Urooj's avatar
Urooj F Community Member

I have send CNIC pic as well as my own original pic, still you guys are unable to verify my identity. Kindly verify my account if you need more information about me i will send it to you, HELP ME 
Im unable to send my proposals 😞
Im facing this issue from past 7 days, even there is no option to send document again.

Muhammad Bilal's avatar
Muhammad Bilal T Community Member

Hi Urooj,

 

I understand your pain of not being able to get verified. I suggest checking your Upwork account details thoroughly, as they should match the details on the CNIC card.

See if your name, father's name, and address are matching. Moreover, do check if your CNIC has a chip. To my knowledge, CNICs without chips are not accepted. Hope it helps.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Urooj,

 

I'm sorry you haven't been able to verify your identity. I see that the team reached out to you with more information via this support ticket. Kindly refer to it and don't hesitate to follow up with them if you have questions.

~ Luiggi
Brett's avatar
Brett P Community Member

Hi! Well, I've just lost my first contract because I don't have a verified ID. So thanks Upwork! Great working with you! And while I wait for you to decide whether you FEEL like verifying my ID, how many MORE contracts will I lose? 


Saad's avatar
Saad S Community Member

I am very sorry to hear about this Brett. This is a major problem here on Upwork. If you have to verify the ID, why don't @Upwork do it earlier? When they verify your profile, ID verification should be a part of that process. Doing it separately, when you have a potential client around is totally absurd!!! They certainly need to fix this blunder. 

Muhammad's avatar
Muhammad I Community Member

Hi,

Upwork team anyone help me for "ID Verfication Badge" I don't have any option "ID Verification" in my profile setting.

Let me know your thoughts on it.

Saad's avatar
Saad S Community Member

Muhammad, you'll see that option in your settings when you are eligible for that. & mostly you are eligible when you are in the interview process with your prospect. It won't appear earlier (that is totally weird and absurd tho!) 

Nazib Absar's avatar
Nazib Absar T Community Member

Don't know what to do?  Need Help!

I have submitted  "Visual verification" for 15 days but I am not getting any response. Neither Accepted or Reject. Will Upwork ever finish the process? If not what should I do?

Nikola's avatar
Nikola S Retiring Moderator

Hi Nazib,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Pankaj's avatar
Pankaj K Community Member

I see this messsage for weeks now. It's stuck and not moving forward. Please help.

 

"We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day."

Garry's avatar
Garry M Community Member

Who can help me?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Garry,

 

I have checked your account; it doesn't need further verification yet. Please remember that you cannot initiate the identity verification and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

 

Also, your account has no restrictions, so that you can submit proposals to potential clients. Could you please tell us more about the error you're experiencing when submitting a proposal? We'll look into that and assist you accordingly.

 

In the meantime, you may want to check this help article for more information. 

 

~ Arjay
Upwork
Andrei's avatar
Andrei K Community Member

I am trying to pass  Location verification, upload my bank statement ( TBC - Georgian bank), country on my account is Georgia. Support beclines it. What format statement should be in for support to accept it? Attaching what I am trying

Arjay's avatar
Arjay M Retired Team Member

Hi Andrei,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
Albert's avatar
Albert G Community Member

Hi Community, 

 

I need help with Identify Verification. I uploaded my documents a couple weeks ago and I didn't hear back from upwork. I assumed that they had issues with the document I uploaded, so I uploaded another. I tried contacting support but it was quite impersonal and not really helpful. I eventually was contacted via a "Request" which was actually much better than the bot. I tried uploading another ID however I get a message saying upwork doesn't support the ID i am uploading. This is weird becuase I have only tried to upload official IDs. I am unable to submit proposals so this is really not a good experiece. I am also unable to generate a support request to upwork and the bot is not helping. Can anyone please advise on how best to resolve this issue?

Malik Rizwan's avatar
Malik Rizwan R Community Member

I understand that identity verification issues can be frustrating. In situations like these, it's important to take steps to ensure a smoother resolution. Here are some suggestions:

  1. Double-Check Requirements: Make sure you are uploading the correct type of identification that Upwork accepts. Typically, they require government-issued IDs such as a passport or driver's license. Check Upwork's guidelines to ensure you are following their requirements precisely.

  2. Contact Upwork Support Again: While your previous experience with Upwork support might not have been ideal, it's still worth reaching out to them again. Clearly explain your situation and the challenges you are facing. You may want to include details about the documents you are trying to upload and the error messages you are receiving.

  3. Be Persistent: If you don't receive a satisfactory response initially, consider trying again. It's possible that different support agents may have different levels of expertise or may approach the issue in a different way.

  4. Alternative Communication Channels: Upwork may have different communication channels, such as email or live chat. Explore these options to see if you can connect with a support representative through a different method.

  5. Social Media: Some companies are responsive to customer inquiries on social media platforms. You could try reaching out to Upwork through their official social media accounts to see if you can get assistance.

  6. Check Upwork Community Forum: Sometimes, community forums can be helpful. Check if Upwork has a community forum where users share their experiences and solutions. Other freelancers may have encountered similar issues and could offer guidance.

  7. Patience: Unfortunately, resolution times can vary. Be patient and persistent in your attempts to communicate with Upwork. They may be dealing with a high volume of requests, and it could take time for your issue to be addressed.

Remember to remain calm and professional in your communications. Providing clear and concise information about your issue will increase the likelihood of a swift resolution.

 
 
 
Thasif's avatar
Thasif I Community Member

hi team my visual verification is pending fo long time now. id verification and local verification is complete.
i am not able to make any progress.

Attaches screen shot for reference.

Mahad's avatar
Mahad A Community Member

Same here, visual verification has been pending since around 6 days (incl. 2 weekends).

Arjay's avatar
Arjay M Retired Team Member

Hi Mahad,

 

I've checked on the status of your ID Verification and it looks like the document you've submitted has been rejected.  Please know that If the system is rejecting your ID, it means the submission was denied.

 

Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. 
Please check this help article for more information.

 

~ Arjay
Upwork
Mahad's avatar
Mahad A Community Member

Hello,

First of all, thanks for replying.

 

I had resubmitted my ID with a clearer picture before your reply, if it fails again I'll try my passport, after which I would be running out of options as I have no other valid documents currently and I'm in a bit of a hurry here unfortunately as there's a job I would not like to miss.

 

I'll go through the article you've shared.

 

Thanks for your help!

Arjay's avatar
Arjay M Retired Team Member

Hi Thasif,

 

I'm sorry for not being able to get back to you sooner. I can confirm that your ID has been verified. You should now see the ID verified badge on your profile to validate the action taken on your account.

 

~ Arjay
Upwork
Sulab's avatar
Sulab N Community Member

Hello, 

For my identity verification, I didn't get other option of government certified id and  Upwork is requesting for passport only ..

But I dont have passport right now

 

Please address this issue!!