Solved: Re: ID Verification - Page 14

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Luiggi R · ‎09-08-2023

Hi Nika,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi

Nika M · ‎09-09-2023

Thank you Luiggi

Floremhil S · ‎09-08-2023

Hello! I need to verify the account for the job that I will be applying to. I still cannot find the identity verification option. I need it ASAP. Please advise! My account is 100% complete for over a week. Will subscribing to Plus help me expedite it? Please I need it ASAP.

Eman K · ‎09-08-2023

You will get the identity verification option after completing the first contract on Upwork.

Floremhil S · ‎09-12-2023

Hello, Eman.

Good day!

I am really concerned on the verification on my upwork account, I badly need it. I am going to apply to the company I am referred to. Unfortunately, I cannot verify my account due no option for identity verification. The company needs me to verify my account first. It's been weeks since I completed my profile, I still cannot verify it. I did lots of research but none of them helped. Also, I tried applying small contracts so I can somehow start having a work. Still, it never helped. My connects are almost nothing left but I still cannot get the verification. Please help! Thank you.

Yours truly,

Floremhil Sencil

Annie Jane B · ‎09-13-2023

Hi Floremhil,

We understand that having a verified badge in your profile can really be helpful in making your profile stand out and be trusted.

Please know that once you are eligible/required, you’ll be notified upon logging in to complete the verification process.

If you didn't get the email notification, your account is not yet due for identity verification.

You don't have to worry, our specialized team will definitely give you a prompt or reach out directly via email once you are required to complete the verification process. You can read more about the verification badge here.

Hence the ID verification page not showing up on your account settings. We encourage you to keep sending proposals and applying for jobs. When required or eligible, you will get a notification to complete the verification process.

~ AJ

Ahmed R · ‎09-08-2023

Please read following 👇
https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge

https://support.upwork.com/hc/en-us/articles/9908325862163-ID-Verification

https://support.upwork.com/hc/en-us/articles/360001176427-Types-of-ID-Verification

https://support.upwork.com/hc/en-us/articles/211067788-Location-Government-ID-Verification#:~:text=D....

Jona M · ‎09-09-2023

Upwork requires to upload ID that has an address but my National ID has the Address on the back side. Upwork asks only to upload the front side of the ID. How Can i upload both sides of my ID?

It has been rejected and i dont know what to do?

Thanks

Luiggi R · ‎09-09-2023

Hi Jona,

I can see that the team contacted you via a support ticket with more information about your verification process. Kindly refer to it for more information, and don't hesitate to follow up via that same ticket if you have questions.

~ Luiggi

Carol N · ‎01-17-2024

Hi Luiggi, I have been struggling to get my account verified for months now since joining, please what do I have to do to be eligible for a verification?

Do I have to complete my first job first before getting one?

Arjay M · ‎01-17-2024

Hi Carol,

Please be aware that the ID verification cannot be requested but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email or a notification in your account.

~ Arjay

Umar F · ‎09-09-2023

Hi there,

I have a new Upwork account and I am doing my first job with a client. I have submitted my details about my verification already but I still receive the following message :

"Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE

When I click to "GET STARTED" it shows the name of my brother instead of my name and it cannot be changed as mentioned below:

The ID you upload must have the same name and date of birth entered below.

Full Name

Date of Birth

Please guide me on how I may get through this.

Best regards,

Pradeep H · ‎09-10-2023

Hi Umar,

I am sorry to hear about the error message displayed on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Faruk Sukru U · ‎09-10-2023

I couldnt see the option for identity verification in my profile settings on Upwork, I have already completed my profile on Upwork, but still cannot see the option for identity verification, what should I do to ensure that my identity is properly verified and being able to access all of the features and benefits of the platform? I need help please.

Luiggi R · ‎09-10-2023

Hi Faruk,

You can't see the option because you don't need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi

Qadeer A · ‎09-10-2023

I completed my profile on upwork, but thereis no option of identity verification in settings on my profile. Can someone assist that why is this so?

and How can I overcome it soon?

and I just need to know if I bring my international or local client to upwork and they pay me for their work on upwork. Could I become eligible for Identity verification?

Pradeep H · ‎09-10-2023

Hi Qadeer,

I checked your account and it doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.

- Pradeep

Ayturan O · ‎09-10-2023

I finally managed to get my first job. The contract I have with my client is for an hourly job. I think I cannot use the "open time tracker" section because the ID verification has not occurred yet. I want to be able to use the "Open time tracker" feature.

Pradeep H · ‎09-10-2023

Hi Ayturan,

Congratulations on your first job! For hourly contracts, you can continue to track time with the Upwork Desktop App even before verifying your account.

To ensure your client is invoiced automatically and you benefit from Upwork Hourly Protection, make sure you log time on hourly projects using the Upwork Desktop App. By doing so and following the steps outlined in our Payment Protection, a freelancer is taking all of the necessary steps to have their payments covered. For more information about getting paid on your hourly contracts, please check this help article.

- Pradeep

Qadeer A · ‎09-11-2023

OK, thanks for the information.

Can I bring my clients to Upwork while my identity is not verified yet?

Annie Jane B · ‎09-11-2023

Hi Qadeer,

Thank you for reaching out. Yes, you can bring clients that you've met outside upwork through Direct Contracts. You can go to this page to start inviting them.

**Edited to add:

You may also check about Any Hire by going to this help article.

~ AJ

Salman T · ‎09-11-2023

I am trying to verify my ID. I have tried the separate link. Both show not page content/page not found/404 error.

This is really frustrating. I hope I can recive assistance ASAP.

Annie Jane B · ‎09-11-2023

Hi Salman,

We are slowly rolling this option out to freelancers. This cannot be requested or initiated on your end. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

~ AJ

Daria O · ‎09-11-2023

Hello,

please help me, will there be any problems when verifying the location if the Company is registered in Poland, I, as the founder of the Agency, have a Ukrainian passport, but I am currently located in the Czech Republic due to the war.

What documents should I add to get a verified ID?

Thanks!

Annie Jane B · ‎09-12-2023

Hi Daria,

Thank you for reaching out. Generally, the acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (the Philippines only), tribal documents, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

You may check this help article for supplementary documents that you can submit that apply to your case.

~ AJ