Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Bella,
I'm sorry if you're having difficulties verifying your ID. I took a closer look at your case, and the team is unable to accept the document you provided. Philhealth, Pag-IBIG loyalty ID, or any other photo ID are not accepted.
However, I see that the team has reached out to you via email with more information and further instructions for resolving the issue. Feel free to coordinate with the team by responding to the email and they will surely assist you accordingly. You may also access the support ticket linked to your case here for updates.
I want to verify, but the page is not working.
Hi Nika,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Floremhil,
We understand that having a verified badge in your profile can really be helpful in making your profile stand out and be trusted.
Please know that once you are eligible/required, you’ll be notified upon logging in to complete the verification process.
If you didn't get the email notification, your account is not yet due for identity verification.
You don't have to worry, our specialized team will definitely give you a prompt or reach out directly via email once you are required to complete the verification process. You can read more about the verification badge here.
Hence the ID verification page not showing up on your account settings. We encourage you to keep sending proposals and applying for jobs. When required or eligible, you will get a notification to complete the verification process.
~ AJ
Hi Jona,
I can see that the team contacted you via a support ticket with more information about your verification process. Kindly refer to it for more information, and don't hesitate to follow up via that same ticket if you have questions.
Hi Carol,
Please be aware that the ID verification cannot be requested but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email or a notification in your account.
Hi Umar,
I am sorry to hear about the error message displayed on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hi Faruk,
You can't see the option because you don't need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Qadeer,
I checked your account and it doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
Hi Ayturan,
Congratulations on your first job! For hourly contracts, you can continue to track time with the Upwork Desktop App even before verifying your account.
Hi Qadeer,
Thank you for reaching out. Yes, you can bring clients that you've met outside upwork through Direct Contracts. You can go to this page to start inviting them.
**Edited to add:
You may also check about Any Hire by going to this help article.
~ AJ
I am trying to verify my ID. I have tried the separate link. Both show not page content/page not found/404 error.
This is really frustrating. I hope I can recive assistance ASAP.
Hi Salman,
We are slowly rolling this option out to freelancers. This cannot be requested or initiated on your end. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Daria,
Thank you for reaching out. Generally, the acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (the Philippines only), tribal documents, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
You may check this help article for supplementary documents that you can submit that apply to your case.
~ AJ
Hi Suguela,
We are slowly rolling this option out to freelancers. This cannot be requested or initiated on your end. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Raka,
We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll email you and notify you when you sign in to your account if you need to verify.
