Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[fc35952b]

i don't have passport, i only have the government id and i can't verify, can you help me ?

[ArjayM]

Hi Mohamed,

I'm sorry you're having difficulties verifying your ID. You will need to take a picture of your government-issued ID to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. 

However, you've already contacted our support team and raised a ticket about your ID verification concerns. Please allow them 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed.

In the meantime, you may review this help article for more details about acceptable documents to complete the ID verification.

[fc35952b]

Hi Upwork Support Team,

I'm having trouble verifying my identity on the platform. Despite multiple attempts, I'm unable to complete the verification process. I've tried:

• Ensuring my documents are up-to-date and valid
• Using different browsers and devices
• Following the verification instructions carefully

I've uploaded a black and white copy of my government-issued ID, which is a valid and accepted form of identification. However, the system is not accepting it. I've attached a screenshot of the error message for your reference.

Please assist me in resolving this issue as soon as possible, as I'm unable to access certain features and bid on projects without verified identity. Your prompt support is greatly appreciated!

[84abc588]

Please, I am a Nigerian and my ID is not getting verified and I need to quickly accept an offer on this platform to immediately start working. I've been trying to get it verified for more than 3 hours now. It is very frustrating. 

I tried NIN, it is stating that I should change the card orientation. I tried Voter's card, same thing.

Sometimes, it states that it is glaring. I've tried and tried. Please, I need urgent help because the offer is still pending.

[84abc588]

Please, I am a Nigerian and my ID is not getting verified and I need to quickly accept an offer on this platform to immediately start working. I've been trying to get it verified for more than 3 hours now. It is very frustrating. 

I tried NIN, it is stating that I should change the card orientation. I tried Voter's card, same thing.

Sometimes, it states that it is glaring. I've tried and tried. Please, I need urgent help because the offer is still pending.

[ArjayM]

Hi Lijoka,

I see a support ticket has already been raised about your ID verification concerns. We understand the urgency of your case. Rest assured that it's been escalated to the appropriate team for further review, and kindly expect an update on your ticket here within 24-48 hours.

[67b9daab]

I have submitted my government id and selfie but  it's still showing action required to verify your identity,these are my legal id and name was also correct,would you help me on this regard ?

[ArjayM]

Hi Ridoy,

I've contacted the review team, who confirmed that they haven't received any documents to verify. Please try to resubmit your documents by going to Settings> Identity Verification. Please let us know once you've submitted the required documents, and we'll have the team look into them.

[248a3dd9]

I started my first gig yesterday and very shortly after my account was locked down with the message "Action required: Verify your identity to continue winning jobs on Upwork", which is preventing me from applying to new gigs.

On the "Identity Review" page it says "We've started a manual review", with a yellow exclamation next to "Appear on camera:

To show us it's really you, take an automatic selfie or join a video chat.".

For some reason my automatic selfie was not accepted, and apparently there is no way for me to reattempt this step.

I am open to verifying my account via a video chat.

[JoanneP]

Hi Fico,

We checked your account and saw that our team has reviewed your account but requires you to update your profile photo. Please check out this help article for more information on how you can choose a good profile photo.  

[248a3dd9]

Thanks for the quick update.  I have updated my profile photo since I received the initial notification, but the account is still locked.

[JoanneP]

Hi Fico,

Our verification team confirmed that your profile photo has been accepted. Please allow time for the verification team to review and update you directly.

[248a3dd9]

Excellent, thanks for your assistance Joanne!

[248a3dd9]

EDIT: This appears to have been resolved and my account is now verified, thank you for your assistance.

Is there any way to expedite this process?  A $30,000 opportunity was just posted in my field and I cannot apply.  At this point I am unlikely to make it into the first few applicants, and will have a lower chance of having my proposal viewed once the gig has received 50+ other applicants as is common in my field.

I pay for the Freelance Plus service and consistently purchase additional connects.  I expect my account to work and not cause me to miss out on opportunities since I am paying ~$70 per month to use this service.

[158bcc0a]

i am account has been limited. Please help

[NikolaS]

Hi Tushaer,

Thank you for reaching out to us. I checked and it looks like you need to verify your identity. You can get started on this page.

[791697da]

Hi, how are you?

I created a new account and proceeded with Id Verify, but I do not get past this screen even after 5 days.

I tried again several times, but it was the same.
I want to start working as soon as possible. I would appreciate it if you could tell me quickly what the cause is.
I'm waiting for your answer.

[JoanneP]

Hi Andres,

We apologize for the delayed response to your post. We want to confirm that the ID-verified badge has already been added to your account. You may log into your account and check. 

[e30ff49c]

 

Hello everyone, how to fix this?

I have uploaded my ID card and selfie three times. But the page become like this. I can't apply job anymore. If you ever have the same problem please help me

[JoanneP]

Hi Ayu Dwi,

Upon checking, the verification process was not yet completed, so your account was limited from submitting proposals. We checked with our verification team, who confirmed that the badge was added to your profile. You can now start submitting proposals. 

[c8215032]

Hello!
Please let me know why am I unable to apply for jobs? The Apply Now button was working fine an 2days ago, but not anymore. I still have 18 connects (if this information matters).

Regards

@

[e0f0eadd]

Hi Hadiqa

you may check your notifications and mail, is there any message from Upwork yet? or not.. 

Then please check how is your Upwork visibility.  you may understand after this. 

[JoanneP]

Hi Hadiqa,

We checked with our verification team, who confirmed that you need to update your profile photo. You may want to check this help article for more information on choosing a good profile photo. 

[67530b2b]

Identity Verification on Laptop

Hi, Yesterday, I completed my first order, but I'm encountering an issue with identity verification.

When I try to verify from my laptop, it shows "Choose how to continue on a mobile device." But my phone camera is currently damaged, making verification using mobile is difficult at the moment.

Is there a way to complete verification using my laptop?

Also, I didn't receive any code in my number, how to solve it?

Thanks for your support!

Regards,

Mamunur Rashid

[NikolaS]

Hi Mamunur,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[67530b2b]

Hi,

I'm new to Upwork and excited to be here! Yesterday, I completed my first order, but I'm encountering an issue with identity verification.

When I attempt to verify from my laptop, it prompts me to "Choose how to continue on a mobile device." Unfortunately, my phone camera is currently damaged, making mobile verification difficult at the moment.

Is there a way to complete verification using my laptop?

Problem 2: I didn't receive any code in my number, how to solve it?

Thanks in advance for your assistance!

Sincerely,

Mamunur Rashid

[fb210b35]

Ok, so i have a friend who got his first order on upwork and got paid, but he didn't change his profile picture to the one that matches him, rather he used a logo, so now his account his blocked and he hasn't been able to verify it yet. What is the next step and how are the procedures going to be? 

[2a09b59c]

Hi,

i submitted my ID Verification in a wrong way and i wanna resubmit it but i wanna know how! andi can't find ID verification tab in my settings

[d527f5d6]

I will teach you how to locate id verifying on your upwork account

[1f7a2bbc]

you can help me out i am facing problem the button (Get started) is not showing on the page of ID verification

[d527f5d6]

yes i can help you out in less than 10mins

[2a09b59c]

i will apprecitae that.

[d527f5d6]

can will meet on a zoom call and you share your screen so I will show you where to locate it

[1f7a2bbc]

i am ready

[1f7a2bbc]

please help out

[NikolaS]

Hi Ahmed,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[2a09b59c]

alright. thank you

[a1f17f02]

Can I know if my account is verified or not? if not How to can I make it a verified account?

[5a08e2bc]

You can make it verify by input in your ID 

[a1f17f02]

I am sorry I do not understand. Where to input my ID?