Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Jun 4, 2024 01:28:26 PM by Luiggi R
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
May 6, 2024 06:41:20 AM by Luiggi R
Hi Neel,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 6, 2024 07:14:07 AM by Kendryth G
I am new to upwork and it asks me to verify identity, I have sent my ID more than 3 times and the next day it asks me again, I have tried with the passport and it happens the same or just does not recognize it
May 6, 2024 07:59:13 AM by Kendryth G
I am new to upwork and it asks me to verify identity, but every time I send the ID the next day it asks for the photo again, I have tried with the passport but it rejects it, it only accepts me the identification. I've been trying for 3 days
May 6, 2024 12:32:50 PM by Amita S
I have uploaded my documents several times, but my account has still not been verified. It says my passport country doesn't match my residence, but I have uploaded my residence country's residence permit, which has a clear picture as clear as it gets, but there's no way out. There's not a single email/ notification to let me know the status and the exact reason the verification failed. I don't have any other documents to prove that I live where I claim to live. Does that mean I can't ever get my account verified?
May 6, 2024 01:00:26 PM by Dmitrii F
Hello.
I'm a resident of Kazakhstan. Kazakhstan does not issue physical IDs with photo to meet your criteria. I have my ID number and residency allowance document, both issued in digital form, no photo or signature on any of them. They are used only to notify me of my ID in the system. I wonder what is the best way to pass identity verification?
May 6, 2024 08:38:36 AM by Habtamu T
Hello,
May 6, 2024 10:24:00 AM by Sunil J
It sounds like you’re encountering a technical issue with the identity verification process on Upwork. Here’s what you should consider doing:
Check for Instructions: Make sure there are no additional instructions or messages from Upwork in your notification area or email that provide specific guidance on how to proceed.
Browser Issues: Try clearing your browser’s cache and cookies or using a different browser altogether to see if the problem persists. Sometimes the verification process can be sensitive to browser-related issues.
Device Compatibility: If you've been attempting the verification on your phone and experiencing issues, try switching to a desktop or laptop computer with a webcam to complete the process.
Upwork Support: Since you’re having trouble completing the process through the standard verification procedure, the next step is to get in touch with Upwork's support team. Although you mentioned having difficulty contacting support through the chat, look for an option that says “Contact Support,” “Get Help,” or “Submit a Ticket” when you interact with the virtual assistant.
May 6, 2024 03:55:19 PM by Arjay M
Hi Habtamu,
I contacted the team handling the review, and they confirmed that your ID has been verified. You can now see the ID-verified badge on your profile. You're all set! Let us know if you need further assistance.
May 6, 2024 11:55:40 AM by Pratham D
Hello,
I'm facing this issue, even after providing my ID card pictures and details many times.
Kindly solve this.
May 6, 2024 04:34:58 PM by Arjay M
Hi Pratham,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.
May 6, 2024 05:30:57 PM by Nicole L
Hello! I'm having trouble completing my identity verification. I receive the SMS on my phone, but when I click on the link, it redirects to the same page asking to scan the QR code or resend the SMS. And it's stuck there, what should I do? The page says it has reached the maximum number of SMS messages you can send.
May 7, 2024 12:00:59 AM by Joanne P
Hi Nicole,
We checked with our verification team and they have confirmed that you will need to check the following:
After checking, and you still experience the same issue, please let us know.
May 6, 2024 08:41:49 PM by Duyen M
Hi there,
After receiving my first job offer, I received an email from Upwork about identity verification.
I clicked "Get Start" to verify, but when I scanned the QR code on my phone and logged in to the Google account I used for my Upwork ID, Google reported an error and blocked the link from Upwork. Please tell me how to verify my identity using a computer.
I hope you reply soon because I need to do more work on this platform.
Thanks a lot!
May 7, 2024 12:02:09 AM by Joanne P
Hi Duyen,
We checked with our verification team and they have confirmed that you will need to check the following:
After checking, and you still experience the same issue, please let us know.
May 8, 2024 01:47:22 AM by Duyen M
Hi Joanne,
I tried the methods you mentioned but it still doesn't work. I use an iPhone 6plus and can still browse the web normally, but only after logging in to my linked Google account is the web blank. I asked Google to confirm that the website violated the error and could not transfer personal information. Can you help me recognize my identity on my computer?
thanks a lot!
Duyen
May 8, 2024 02:32:56 AM by NikolaS N
Hi Duyen,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 6, 2024 10:53:45 PM by Harinath Venkata P
Hi, I am new to UpWork and created my profile and also became a premium member.
I could apply for 3 projects, but now, am unable to apply for any more. Enclosing the screenshot.
Also, is this because my Profile is not verified yet? Its in the process currently.
May 7, 2024 02:03:38 AM Edited May 7, 2024 02:07:24 AM by Harinath Venkata P
I submitted all documents and this is the stuatus. How long will it take to complete verification?
May 6, 2024 04:45:59 PM by Ashley J
Can I please get help with this, I have tried both digital and paper but it keeps getting rejected and I don't know what to do
May 7, 2024 12:26:23 AM by Joanne P
Hi Ashley,
We checked with our verification team and they requested that you please submit an alternate governemnet issued ID such as electoral ID, DL or a passport. You can also check this help article for more information.
May 13, 2024 01:49:58 AM by Ashley J
But I don't have any of those and to get a passport is going to take a long time, Is there a reason why NIN isn't being approved seeing as it's a legal identification document in Nigeria
Is there anything else I can do?
May 7, 2024 01:54:12 AM by Abajingin Boluwati T
Good day Goran
I'm a Nigerian having issues with my identity being verified
I've submitted the Nigeria national ID already but still yet my identity have not been approved
Please help me look into it sir
Apr 29, 2024 09:10:41 PM by Katia Noel S
Hello, I'm having trouble with the verification. They had already confirmed my identity, and when I got my first job, they asked me to verify it again within seven days, to which I uploaded everything. A few days later, I checked the status of the verification, and it was marked with an exclamation point on the identification (not the photo), so I uploaded it again. A few hours ago, I checked, and again with the identification... I upload again. I just checked, and the exclamation mark is on both the identification and the photo. I don't understand; I even changed my profile picture to one where my face is more visible and my profile name to my full name (I didn't have my middle name listed). I don't know what to do, please help
May 7, 2024 02:30:39 AM by Pradeep H
Hi Katia,
I'm sorry to hear about the difficulties you're experiencing with the verification process. I checked your account and it appears that your account is already verified now. If you have any further questions or concerns, please don't hesitate to reach out.
- Pradeep
Apr 29, 2024 03:35:45 PM by Jordan Zara C
How can I receive payment if I'm not ID verified? I have a job offer, but considering I'm not ID verified, how can I accept it? How long does it typically take to get verified? Has anyone here been through the ID verification process? How long did it take to receive the ID verification badge?
May 7, 2024 02:35:49 AM by Pradeep H
Hi Jordan,
Thank you for your message. I have reviewed your account and I did not find any pending job offers. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
- Pradeep
May 7, 2024 02:10:19 AM by Moeez U
I recently added my primary billing method but I used my Friend's card (with his permission of course). Then I got the prompt to verify my ID but the name of my friend is showing. I can't seem to change the name even though I changed my billing method to my card. Please let me know how to resolve this issue. If I put my friend's ID in verification, would that solve the problem? Upwork account and withdrawal method is in my name too.
May 7, 2024 02:55:40 AM by NikolaS N
Hi Moeez,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 7, 2024 04:22:05 AM by Minh P
Similar to a lot of other people new to this platform, I cannot verify. Tried everything moderators recommended in other posts and none of it worked. Would be great if I could get some manual verification!
May 7, 2024 05:02:33 AM by Mary W
Have you been asked to verifiy your identity? They only ask after you have earned $$ as too many people never earn anything and it would be a waste of time and money to verify everyone.
May 7, 2024 05:20:11 AM by Luiggi R
Hi Minh,
I'm sorry to hear you are having trouble with the verification process. Would you please share more information about the specific issue you are having when you attempt to verify?
May 9, 2024 04:24:52 AM Edited May 9, 2024 04:57:55 AM by Minh P
Sure thing! My connection is stable, but I run into an issue when uploading my passport and selfie verification. My app is up to date and I tried desktop on mobile as well, but it seems to require mobile browser to work.
Edit: I attempted one more time after clearing cache and cookies and it worked!
May 7, 2024 04:06:34 AM by Dapo I
Hi Upworkers
. As I just created my account a few days ago, I want to verify my identity to submit proposals. However, it keeps showing "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue." everytimes I hit the "Get started" button. Been trying this for days.
Please help.
Dapo
May 7, 2024 05:20:52 AM by Luiggi R
Hi Dapo,
I'm sorry that you are having trouble completing your verification process. Could you please clear your browser cache and cookies, or use a different browser and try again? Also, when submitting your ID, please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.
May 7, 2024 04:54:59 AM by Blessing A
Hello Support,
As an individual who has been residing in the United Kingdom for up to 2 years and also planning to stay permanently, I possess a British resident permit and a temporary driver's license as my primary form of identification. However, I read that Upwork does not support these documents for identity/location verification purposes.
Given my circumstances, I am unable to provide alternative forms of identification that meet Upwork's verification requirements and I've been asked to verify my identity.
Kindly request your assistance on how to proceed in this matter so I can verify my location/identity and bid for jobs in my current location.
Thank you!
May 7, 2024 05:46:25 AM by Luiggi R
Hi Blessing,
Thank you for bringing this to our attention. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it's unexpired and valid. This will trigger a manual review process, and you'll need to allow 1-3 days for the review to be completed. You can check out this article for more information on how the verification process works and which documents are accepted.
May 7, 2024 07:06:50 AM by Joshua Oshoma S
Hi,
I've been trying to verify my profile identity and have the option to send a text message. I realize that my Messages app was muted and as such exceeded the text limit.
What do I do to get this fixed? Please respond.
My profile is Joshua Samson under Graphic Design.
Thank you.
May 7, 2024 07:57:41 AM by NikolaS N
Hi Joshua,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.