Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[6aa9268e]

I have uploaded my documents several times, but my account has still not been verified. It says my passport country doesn't match my residence, but I have uploaded my residence country's residence permit, which has a clear picture as clear as it gets, but there's no way out. There's not a single email/ notification to let me know the status and the exact reason the verification failed. I don't have any other documents to prove that I live where I claim to live. Does that mean I can't ever get my account verified? 

[6d82f41a]

Hello.

I'm a resident of Kazakhstan. Kazakhstan does not issue physical IDs with photo to meet your criteria. I have my ID number and residency allowance document, both issued in digital form, no photo or signature on any of them. They are used only to notify me of my ID in the system. I wonder what is the best way to pass identity verification?

[4b0bd032]

Hello, 

I opened an upwork freelance account and it asks for identity verification, so through my phone I take a photo of my governmental id under the command of the upwork system, also I take a selfie photo as it requests. but after a while it displays the error  message on the top with this " Action Required: Verify your identity to continue winning jobs on Upwork. Get started." And when I try to do the identity verification process there is no way possible to do that because it shows me a caution on yellow circles and nothing else.

So please help me to verify my identity?

[krishujoshi4077]

It sounds like you’re encountering a technical issue with the identity verification process on Upwork. Here’s what you should consider doing:

1. Check for Instructions: Make sure there are no additional instructions or messages from Upwork in your notification area or email that provide specific guidance on how to proceed.

2. Browser Issues: Try clearing your browser’s cache and cookies or using a different browser altogether to see if the problem persists. Sometimes the verification process can be sensitive to browser-related issues.

3. Device Compatibility: If you've been attempting the verification on your phone and experiencing issues, try switching to a desktop or laptop computer with a webcam to complete the process.

4. Upwork Support: Since you’re having trouble completing the process through the standard verification procedure, the next step is to get in touch with Upwork's support team. Although you mentioned having difficulty contacting support through the chat, look for an option that says “Contact Support,” “Get Help,” or “Submit a Ticket” when you interact with the virtual assistant.

[4b0bd032]

Tell me what can i do ? I don't get it

[ArjayM]

Hi Habtamu,

I contacted the team handling the review, and they confirmed that your ID has been verified. You can now see the ID-verified badge on your profile. You're all set! Let us know if you need further assistance.

[b5796f2c]

Hello, 
I'm facing this issue, even after providing my ID card pictures and details many times.
Kindly solve this.

[ArjayM]

Hi Pratham,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[619df8f2]

Hello! I'm having trouble completing my identity verification. I receive the SMS on my phone, but when I click on the link, it redirects to the same page asking to scan the QR code or resend the SMS. And it's stuck there, what should I do? The page says it has reached the maximum number of SMS messages you can send.

[JoanneP]

Hi Nicole,

We checked with our verification team and they have confirmed that you will need to check the following:

• The mobile browser is set to Desktop view. To fix this you need to go to settings and switch to Mobile view.
• Also, you can complete the IDV directly from a mobile device.
• It may also be possible that you are using a tablet such as an iPad, Ideatab, Galaxy Tab, etc., which is not supported by the IDV.

After checking, and you still experience the same issue, please let us know. 

[86dd3022]

Hi there,

After receiving my first job offer, I received an email from Upwork about identity verification.

I clicked "Get Start" to verify, but when I scanned the QR code on my phone and logged in to the Google account I used for my Upwork ID, Google reported an error and blocked the link from Upwork. Please tell me how to verify my identity using a computer.

I hope you reply soon because I need to do more work on this platform.

Thanks a lot!

[JoanneP]

Hi Duyen,

We checked with our verification team and they have confirmed that you will need to check the following:

• The mobile browser is set to Desktop view. To fix this you need to go to settings and switch to Mobile view.
• Also, you can complete the IDV directly from a mobile device.
• It may also be possible that you are using a tablet such as an iPad, Ideatab, Galaxy Tab, etc., which is not supported by the IDV.

After checking, and you still experience the same issue, please let us know. 

[86dd3022]

Hi Joanne,

I tried the methods you mentioned but it still doesn't work. I use an iPhone 6plus and can still browse the web normally, but only after logging in to my linked Google account is the web blank. I asked Google to confirm that the website violated the error and could not transfer personal information. Can you help me recognize my identity on my computer?

thanks a lot!
Duyen

[NikolaS]

Hi Duyen,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8c8e15a7]

Hi, I am new to UpWork and created my profile and also became a premium member. 

I could apply for 3 projects, but now, am unable to apply for any more. Enclosing the screenshot. 

Also, is this because my Profile is not verified yet? Its in the process currently. 

[spectralua]

Your application suspended until you complete verification.

[8c8e15a7]

 

I submitted all documents and this is the stuatus. How long will it take to complete verification? 

[ffd97a9d]

Can I please get help with this, I have tried both digital and paper but it keeps getting rejected and I don't know what to do

[JoanneP]

Hi Ashley,

We checked with our verification team and they  requested that you please submit an alternate governemnet issued ID such as electoral ID, DL or a passport. You can also check this help article for more information. 

[ffd97a9d]

But I don't have any of those and to get a passport is going to take a long time, Is there a reason why NIN isn't being approved seeing as it's a legal identification document in Nigeria

Is there anything else I can do?

[61f45632]

Good day Goran 

I'm a Nigerian having issues with my identity being verified

I've submitted the Nigeria national ID already but still yet my identity have not been approved 

Please help me look into it sir 

[katianoel]

Hello, I'm having trouble with the verification. They had already confirmed my identity, and when I got my first job, they asked me to verify it again within seven days, to which I uploaded everything. A few days later, I checked the status of the verification, and it was marked with an exclamation point on the identification (not the photo), so I uploaded it again. A few hours ago, I checked, and again with the identification... I upload again. I just checked, and the exclamation mark is on both the identification and the photo. I don't understand; I even changed my profile picture to one where my face is more visible and my profile name to my full name (I didn't have my middle name listed). I don't know what to do, please help

[PradeepH]

Hi Katia,

I'm sorry to hear about the difficulties you're experiencing with the verification process. I checked your account and it appears that your account is already verified now. If you have any further questions or concerns, please don't hesitate to reach out.

- Pradeep

[6c9954c3]

How can I receive payment if I'm not ID verified? I have a job offer, but considering I'm not ID verified, how can I accept it? How long does it typically take to get verified? Has anyone here been through the ID verification process? How long did it take to receive the ID verification badge?

[PradeepH]

Hi Jordan,

Thank you for your message. I have reviewed your account and I did not find any pending job offers. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

- Pradeep

[9b1385b7]

I recently added my primary billing method but I used my Friend's card (with his permission of course). Then I got the prompt to verify my ID but the name of my friend is showing. I can't seem to change the name even though I changed my billing method to my card. Please let me know how to resolve this issue. If I put my friend's ID in verification, would that solve the problem? Upwork account and withdrawal method is in my name too.

[NikolaS]

Hi Moeez,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[546c5c76]

Similar to a lot of other people new to this platform, I cannot verify. Tried everything moderators recommended in other posts and none of it worked. Would be great if I could get some manual verification!

[mwiggenhorn]

Have you  been asked to verifiy your identity?  They only ask after you have earned $$ as too many people never earn anything and it would be a waste of time and money to verify everyone.

[LuiggiR]

Hi Minh,

I'm sorry to hear you are having trouble with the verification process. Would you please share more information about the specific issue you are having when you attempt to verify?

[546c5c76]

Sure thing! My connection is stable, but I run into an issue when uploading my passport and selfie verification. My app is up to date and I tried desktop on mobile as well, but it seems to require mobile browser to work.

Edit: I attempted one more time after clearing cache and cookies and it worked!

[ab06ff74]

Hi Upworkers

. As I just created my account a few days ago, I want to verify my identity to submit proposals. However, it keeps showing "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue." everytimes I hit the "Get started" button. Been trying this for days.

Please help.

Dapo

[LuiggiR]

Hi Dapo,

I'm sorry that you are having trouble completing your verification process. Could you please clear your browser cache and cookies, or use a different browser and try again? Also, when submitting your ID, please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

[b2e81d78]

Hello Support, 
As an individual who has been residing in the United Kingdom for up to 2 years and also planning to stay permanently, I possess a British resident permit and a temporary driver's license as my primary form of identification. However, I read that Upwork does not support these documents for identity/location verification purposes. 

Given my circumstances, I am unable to provide alternative forms of identification that meet Upwork's verification requirements and I've been asked to verify my identity.

Kindly request your assistance on how to proceed in this matter so I can verify my location/identity and bid for jobs in my current location.

Thank you!

[LuiggiR]

Hi Blessing,

Thank you for bringing this to our attention. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it's unexpired and valid. This will trigger a manual review process, and you'll need to allow 1-3 days for the review to be completed. You can check out this article for more information on how the verification process works and which documents are accepted. 

[3cf27ce7]

Hi,

I've been trying to verify my profile identity and have the option to send a text message. I realize that my Messages app was muted and as such exceeded the text limit.

What do I do to get this fixed? Please respond.

My profile is Joshua Samson under Graphic Design.

Thank you.

[NikolaS]

Hi Joshua,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[3cf27ce7]

Thank you so much. I'll be expecting.

[42cf42fa]

Can't verify my identity using my Government ID card for submitting proposals tried around 7 times. Can the upwork people please help me with it.

[24d7bef1]

I have submitted Id but shows only this when I am press Continue it shows this window again and angain