Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[LuiggiR]

Hi Nabeel,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

[jillianreez]

Hello,

I am unable to verify my identification. I received an "action required" notif to verify my identity, and I have clicked the link and verified my ID and selfie numerous times but it seems it is not pushing through. There is no problem with the pictures, but after they have been sent there is no notif that my ID is in review and when the page is refreshed, all progress is lost and I have to submit ID photo all over again. It only says "We've started a manual review" and the government-issued ID and appear on camera boxes are checked. But after the page refreshes all progress is lost. What do I need to do to verify my identity? there is no other button for next step after this

[NikolaS]

Hi Jillian, 

Thank you for reaching out to us. Could you please allow more time for our team to review your case? If you still don't have any updates after 48 hours, please let us know, and we will assist you accordingly. 

[bashar-othman]

Hello Upwork,

I submitted documents for both ID and location verification, and I got an email on May 3rd "Your ID has been verified, and now you're good to go!". And I also received the notification "Your ID has been verified".



However, I still don't have the blue tick on my profile until now. I messaged the customer support yesterday, but I didn't get any reply on my ticket (#46891210). And I tried the "Chat with Support" thing, but the bot is so annoying. It kept on asking for information, and never forwarded me to a real agent.

Can you help me?

[NikolaS]

Hi Bashar,

I would like to let you know that there are different types of identity verification. Once you are eligible to receive an “Identity Verified” badge, you will be able to complete the two stages by going to Identity Verification in your Settings.

You can find more information in this help article. 

[bashar-othman]

Hi Nikola,
Oh, I understand. The verification I did was for a different thing. Looks like that's why I didn't get it.

Thank you for your explanation!
Have a nice day!

[ca634b18]

Hi, I have the similar problem - have submitted my UK Driver's licence couple of times and it is still not verifying. Please assist.

[NikolaS]

Hi Krzysztof,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[7702a767]

Hello, I have a problem when I send my ID, it says "We couldn't recognize your document" and I try with the passport and the same thing happens.

[PradeepH]

Hi Kendryth,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[8fec90ed]

Hi. hope you all are doing well.

I want to ask that How I can verify my account? because I can't see the opition for ID verification on my freelancer account please guide me

[0a6e4446]

---

 wrote:

Hi. hope you all are doing well. compass dollar tree

I want to ask that How I can verify my account? because I can't see the opition for ID verification on my freelancer account please guide me

---

Hello, Kanwal R

Can you please tell me if your query is solved or not please tell me? 

Best Regard,
Angela H

[e64fb31d]

Hello Kanwal!

Upwork will let you know when it’s time for ID verification by sending an email and notification. There currently isn't a way to verify your ID before Upwork directly requests it. Here's the official article: https://support.upwork.com/hc/en-us/articles/360010609234-Identity-Verified-badge

Hopefully this helps,

Mazin

[PradeepH]

Hi Kanwal,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

- Pradeep

[3b1442dc]

Hi!

i recently joined UpWork. I have done the verification and everything but the app still asks me to verify my location, and when go to the link associated to the verification it leads me to a page that has no action item. Can someone tell how to fix it?

thanks!!

[hasnain-nazir]

You have to apper on camera and complete the steps marked yellow to enable you a verified member.

[2f01c14b]

Hi, I had recently done the id verification using my government issued tax I'd but was rejected can some one help?

The picture is completely legible and I have submitted it for verification again.

[a89bce7c]

Hello,

I'm recently moved to Canada, and I've been thinking of updating my addresses and tax information. I was able to successfully complete the tax forms, with SIN and address details. I also changed the location as well.

Thus, was prompted to re-verify.

I uploaded bank statement of last month for verification, and it says a manual review process has been prompted.

In the picture,the first point is ticked, which was the ID of my previous country. Will there be any issues on that?

How long will the manual process take?

I'm scared since I dont want my account to be on hold and lose my top-rated badge.

Thank you.

[0e6703e8]

my account was suspended a month ago .. i tried to verefied my identity but the verification didn't pass .

i have a ticket but there's no update on my ticket .

i need your response please 

[PradeepH]

Hi Mustapha,

I understand the urgency of your situation and apologize for any inconvenience caused by the lack of updates on your ticket. Rest assured, our team is actively working to address your case and resolve the issue with your suspended account. I have followed up with the team handling your request and one of our team members will update you as soon as possible. 

- Pradeep

[2f01c14b]

I had too submitted my I'd for verification but it didn't pass. It was a government issued tax ID.

Can you provide me the reason for the failure so that I can rectify it?

[NikolaS]

Hi Dibyajyoti,

Could you please try following the tips for capturing the image of your government ID shared in this help article and submit your document again? Let us know if the issue persists. 

[PradeepH]

Hi Shake Shahidul,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because of insufficient information on your government ID. You can refer to the list of acceptable documents on this help page and try again uploading the documents again. 

- Pradeep

[e9a06ed3]

Hello,

I have submitted my identity verification application a few times already, yet it keeps locking my account and telling me to verify. I've tried with both my driver's license and ID itself, but nothing works. I did not receive any emails to answer any inquiries either. I'm just being told to verify my identity as if I hadn't submitted anything. 

I recently accepted a job and now I'm told to verify again. Can anyone help? I keep having to do it again and again but it just won't work. Is there any other way to fix this? 

Thank you.

[PradeepH]

Hi Nurul,

I am sorry to hear about the trouble while verifying your account. I checked your account and it appears that you have already uploaded the documents again. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[889e050e]

I followed Identity Verifiaction instruction as suggested , and Completed Driving license front and back, But when Reached on the Selfie section  to stay on Oval shape the selfie coudn't complete. I tried several  times but can't complete, Whats the Solution? have any option to send the Id cards and Photo to Upwork to complete the process? 

[LuiggiR]

Hi Lamrath,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[35a475a8]

I'm frustrated with the process of uploading my documents for identity verification on Upwork. I've tried using two different IDs, and each time, after the verification seems successful with all indicators showing green, it eventually turns yellow. Then I'm prompted to verify my documents again, leading to a loop. It's been almost two weeks, and the issue remains unresolved. I'm eagerly waiting for my ID approval so I can subscribe to the Agency Plus account and get started promptly.

Please connect me with a support agent or let me know if there is an option to verify my ID. If possible, please guide the manual process so that I can upload my ID for identity verification purposes.

[NikolaS]

Hi Tumul, 

Thank you for reaching out to us. I am sorry to hear about the frustration this has caused. I checked with the team, and it looks like you need to submit a new photo following the tips below. 

• Do not edit the image in any way
• We must be able to clearly see the front of your ID. If the expiration date is on the back of your photo ID, then you must also send us a scan of the back of the card
• Your name and address, and the utility company or bank address information, must be visible on the billing statement you submit
• All four corners of your ID/statement need to be visible in the image
• Images should be in color and at least 200 dpi
• Images should be a PNG, JPEG, PDF, or BMP file

You can find more information here. 

[e6b6a700]

Hi when ever i try to send a proposal it shows up verify your identity. i have already verified identity..plz help me

[LuiggiR]

Hi Ashwathnarayana,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[81245269]

I also have the same problem. How do I resolve it?

[LuiggiR]

Hi Ahmad,

This is happening because you are currently required to verify your identity. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

[1c21b72f]

I'm Neel Borad, and I'm reaching out because I've hit a roadblock in my journey on Upwork. I've been trying to verify my identity on the platform, but I keep encountering a frustrating issue.

I’ve hit a snag trying to verify my identity on Upwork. Every time I click the verification link, it takes me to the identity proof page. But when I select my ID, the page goes blank. I've tried troubleshooting with no luck.

Has anyone else faced this? How did you fix it? I’d appreciate any advice. Thanks!

Best,

Neel Borad

[LuiggiR]

Hi Neel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[7702a767]

I am new to upwork and it asks me to verify identity, I have sent my ID more than 3 times and the next day it asks me again, I have tried with the passport and it happens the same or just does not recognize it

[7702a767]

I am new to upwork and it asks me to verify identity, but every time I send the ID the next day it asks for the photo again, I have tried with the passport but it rejects it, it only accepts me the identification. I've been trying for 3 days

[6aa9268e]

I have uploaded my documents several times, but my account has still not been verified. It says my passport country doesn't match my residence, but I have uploaded my residence country's residence permit, which has a clear picture as clear as it gets, but there's no way out. There's not a single email/ notification to let me know the status and the exact reason the verification failed. I don't have any other documents to prove that I live where I claim to live. Does that mean I can't ever get my account verified? 

[6d82f41a]

Hello.

I'm a resident of Kazakhstan. Kazakhstan does not issue physical IDs with photo to meet your criteria. I have my ID number and residency allowance document, both issued in digital form, no photo or signature on any of them. They are used only to notify me of my ID in the system. I wonder what is the best way to pass identity verification?