Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[airbush3000]

Hello I am trying to upgrade my membership but I keep getting a message that my account is being verified and it has been more than 2 business days that I submited the verification request and have submitted a couple of times.  How can I verify my identity was not accepted or if it was?  The message in the payment page says that if the verification takes more than 2 days, I should contact support which is what I am trying to do at this moment.  How can I resolve this quickly?

[27a6cb22]

I used Upwork in the past but it was a few years ago.  Apparently some new requirement for ID verification.  I uploaded my Virginia drivers license and scanned the bar code but I got a message about a problem with it.  But no instructions on how to resolve it.  I've tried contacting Upwork but can't find an email or a phone number.  All I can do is talk to an AI chatbot that tells me to contact support but there is no support - it just sends me back to the chatbot.

Any ideas?

[ArjayM]

Hi James,

I reached out directly to the team handling the review on your ID. They confirmed that your case is being reviewed and they'll provide an update on your ticket here once it is done. We seek your patience and utmost understanding while we sort this out for you.

[70bef0e5]

I recently relocated and am awaiting a new driver's license from the state where I moved. The DMV kept my old license, which is no longer valid, and issued a temporary ID while I await the new license in the mail. I've been trying to verify my identity with the temporary ID, but it seems like it's being silently rejected after manual review. Is there any way I can verify my identity so I can apply for work without waiting 5-10 business days?

I also have an expired passport, but Upwork won't accept anything expired (even though the Federal Government will for passport applications).

[krishujoshi4077]

I understand your situation with the identity verification process. Temporary IDs can sometimes pose challenges for identity verification systems which often require a permanent, government-issued form of ID with a photo. Here's what I suggest:

1. Contact Upwork Support: Reach out to Upwork's customer support team and explain your current predicament with the temporary ID and the await for the new driver's license. Ask if they can make an exception or provide an alternative way to complete your ID verification in the meantime.

2. Documentation: Provide Upwork with all possible documentation that supports your identity and current situation, including the receipt or paperwork from the DMV for your new license application and the temporary ID. They may have specific protocols for handling such exceptions.

3. Alternate ID: If you have any other forms of ID which are valid and haven't been tried yet, consider submitting those. Each platform has its own rules, but sometimes, other government-issued IDs like a state ID card (not a driver's license) might be acceptable.

4. Upwork Community and Help Center: Look through the Upwork Community forums and Help Center for anyone who might have faced a similar issue. They may have shared how it was resolved.

Unfortunately, there's typically no workaround for the waiting period for government-issued IDs, but by communicating directly with Upwork's support, they may be able to assist you further or at least give you a clear timeframe on when you can expect to start working. Remember to explain your issue thoroughly and provide all necessary information and documentation to facilitate the support team in helping you

[ArjayM]

Hi Kyle James,

I've contacted the team handling the review on your ID, and they confirmed that it's been rejected. Please be aware that we do not accept photocopied IDs. Please feel free to resubmit with an image of the original ID so the team can review it. You may also visit this help article for more information about acceptable documents when completing the ID verification.

[70bef0e5]

That's unfortunate, as I won't receive an ID for 5-10 business days. The temporary paper ID issued by the DMV is sufficient proof of identity for the US government but not for Upwork?

[fb48e062]

Hi,

I did everything required to verify my identity and it was rejected. Reading other entries, I am afraid that I will have to wait quite a long time for verification. I used a chatbot, but it didn't solve the problem.

I tried to write an e-mail to support, but I received an automatic response that I should try to contact other ways, including via the forum.

I don't like the fact that Upwork took money from my 'Freelancer Plus' card and then only applies account verification. This payment should be available after verification, bearing in mind other entries from users who wait for verification for several days or longer...

For now, I am disappointed with this 'trick' and I hope that this problem will be solved quite quickly, otherwise I will not waste my time on this platform and will definitely leave a negative review.

Best regards

[krishujoshi4077]

I'm sorry to hear about your frustration with the identity verification process on Upwork. Here's what I suggest you do next:

1. Review Requirements: Double-check that the ID you are using for verification meets all the criteria set by Upwork (valid government-issued ID, clear and readable, etc.).

2. Seek Direct Support: Since the chatbot hasn't resolved the issue, try reaching out to Upwork support again. If emails aren't working, you can attempt to use Upwork's direct support channels such as the support ticket system, live chat (if available), or a phone call (if this option exists).

   • Support Ticket: Sometimes you can submit a support ticket through your Upwork account. Look for a 'Help and Support' or 'Contact Support' option within your account dashboard.
   • Live Chat and Phone: Availability can vary, and these might be offered selectively or in certain regions.

3. Community Forum: Post your concerns in the Upwork Community forum. This platform is designed for Upworkers to help each other, and sometimes Upwork moderators chime in and can escalate issues to Upwork support staff when needed.

4. Provide Detailed Information: When contacting Upwork or posting in the forum, give a detailed description of the issue and any steps you've already taken to try and resolve it.

5. Patience Is Important: While it's understandably urgent for you, the identity verification process can sometimes take a little while. Upwork may be experiencing high volumes or delays.

6. Feedback: Upwork values user feedback as it helps improve the platform. Once your issue is resolved, make sure to provide your feedback about the process and your experience.

The fee for a Freelancer Plus subscription should indeed be commensurate with your ability to use the platform fully, including access to jobs and the ability to submit proposals. If you’ve been charged without being able to use the platform's features due to a pending verification process, make sure to highlight this point when you communicate with Upwork support.

Keep records of your communications with Upwork, and if necessary, you may discuss refunding or credit options due to the inconvenience caused by the delayed verification process.

[ArjayM]

Hi Kinga,

I've contacted the review team, who confirmed that yo need to update or change your profile picture for them to complete the review. Please allow them 24-72 hours once done, and you will surely get an update on the status once your ID is thoroughly reviewed.

You may want to visit this help article to learn more about choosing a good profile picture. Let us know if you need further assistance.

[7232186c]

Hi Upwork Team,

I recently got a notification about the identity verification. I already uploaded the documents necessary, however, a few hours later the two steps that I finished became exclamation marks. Is there anything I can do to speed up the process? How long will it take until the verification process is done? My activity is very restricted and I cannot take on any more jobs. Please help.

[ArjayM]

Hi Mochamad Thoriq,

I've contacted the review team, who confirmed receiving your submission today. Please allow them 24-72 hours, and you will surely get an update on the status once your ID is thoroughly reviewed.

[455931ff]

Hi, I've tried countless times over the past few days to verify my account. Each time my NIN(national identification number) keeps on being rejected. But it's my government issues ID. I need upwork to accept it as an id from Nigerians. We use it to verify everything. 

[524dfbd6]

Hello, I am a Nigerian. I submitted my NIN card thrice to Upwork to verify my account but it was rejected. Meanwhile presently NIN is the government means of identity verification in Nigeria and now my identity verification status is showing  "We've started a Manual review". Please help me out. Thank you

[ArjayM]

Hi Fathiah,

I'm sorry if we weren't able to get back to you sooner. I took a closer look and confirmed that your ID has been verified. You can now see the ID verified badge on your profile to validate this. You're all set. Thank you for reaching out!

[455931ff]

ArjayM  I'm facing the same issues. I've tried to use my digital nin and the card version but none have worked. It keeps on being rejected. Please help me verify it. It's showing manual review for the nth time.

[daebd6b8]

Hi. I am pretty miffed about Upwork customer support, mainly because there isn't any. I have been having issues verifying my account. I am stuck in a loop where I am asked to take pictures of my ID to verify my country over and over again. When I try to contact support, the only option I have is to chat with a brain-meltingly useless robot that will send the same useless link 20 times in a row. It will say "If the issue persists, please let me know." I say "it persists". A new text box appears where I am asked to describe the issue again. I do so, hit send and this freaking robot says the exact same thing again, sends the same useless link again and says "If the issue persists...". So I am stuck with an account I can't use because I can't verify and nobody is even reachable for help through official support channels.

If anyone from the support team sees this, I would really appreciate if you reached out, thank you!

[JoanneP]

Hi Florian,

We checked with our verification team, and they've confirmed that one of our agents contacted you directly via a support ticket. You may access it here. 

[7d3f6456]

Hello, please help me! It says Action required Verify your identity get started. I click on get started. I sign into Upwork.com press start now and it takes me to the page where there is a QR code or a text option. Whether I follow the text link or the QR link it just brings me back to the page that is asking me to choose the QR code or the Link which just reroutes me again back to this same page😵‍💫 Help?! How do I verify my identity if it won't let me go anywhere but this same page? Thanks 🙏🏻 in advance.

[daebd6b8]

Also having trouble with verification. For me, I am told to take pictures of my ID to verify my account country. Then I go do that. Then it stays in manual review for a few minutes before it switches back to asking me for my ID. This keeps going forever. Upwork's chatbot is of no help at all.

[JoanneP]

Hi Brianna,

Hi Brianna,

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[hwilliams97]

Hi! Please can someone from customer service get in touch with me? Having some issues around verification and profile picture which I've never had before and have been using upwork for 2 years. Thanks. 

[JoanneP]

Hi Hanna,

We checked, and it looks like you've already earned the ID-verified badge. You can check your account to confirm. Please let us know if you need further assistance. 

[hwilliams97]

Hi,

My ID was verified but the red banner is now back on my accounts saying
payments have been suspended.

Can you please help?

[NikolaS]

Hi Hannah, 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[sherazg11]

I have got a my first client and Verified my account using ID Card and Got the ID verified Badge but now this error message is showing up.
How to solve this issue?

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE

[LuiggiR]

Hi Ahmad,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[celgins]

This forum is for profile reviews. Please post your message in the Support Forum and a moderator will assist you.

[3ccce1c1]

[LuiggiR]

Hi Sandun,

I see that your submission is under manual review. Please allow the team 1-3 days for their review to be completed; you will be notified if there's anything else you need to do. 

[3ccce1c1]

Thank you for your support

[3cf27ce7]

For the past 8 days, I've been on the simple task of trying to get my freelance account verified. 8 days of not being able to access clients.

I've spoken to up to 5 different representatives and no matter what they recommended I should try, there was always some new problem I was apparently having. I'm really disappointed to say the very least and would refrain from strictly negative comments, as this is a professional space.

I'm currently on at this point "tagged image". No option to move forward, no email explaining a fault. I've had to do this process manually, checking myself and writing to complaint. Back and forth and back and forth. 

Please. Actual assistance would be immensely appreciated.

[LuiggiR]

Hi Joshua,

I'm sorry to learn about your situation trying to verify your ID. I see you've been in constant communication with the team regarding this; rest assured that they'll review your latest reply and will continue to assist you further. 

[71edf2a5]

My profile verification does not move forward and I am stuck on 'Choose how to continue on a mobile device'

Please help in fixing this.

[LuiggiR]

Hi Chadwa,

I'm sorry to hear you are having trouble with the verification process. Since you were already contacted by the relevant team regarding the verification process, would you mind following up with them through your existing support ticket? Rest assured that as soon as the next available agent gets your ticket in their queue, they'll assist you further. 

[4116d583]

Upwork is a **bleep** site. I have not been able to verify my identity for three months. If you ask a question, some bot will answer, the service is 0, but he knows how to get money with a percentage. The purpose of sending a job request is to make money. Upwork does not care about the worker, only works for the benefit of the client. How many people are suffering when identity verification should be made easier?

[sofia2008]

You cannot request Verification identity. Upwork lets you know when they want to verify your identity. Your profile picture must also represent yourself. Having a complete profile also helps with clients.

[ArjayM]

Hi Rembo,

Thank you for reaching out, and I'm sorry if you're having difficulties verifying your ID. I see that the team has allowed you to start the ID Verification process. You may follow the link in your email to begin the process. This secure and encrypted link will remain active for 30 days. You can also proceed by going to Settings> Identity Verification. 

Please visit this help article for more details about acceptable documents during submission. Let us know if you need further assistance; we'll gladly look into that for you.

[087fef94]

Action required: Verify your identity to continue winning jobs on Upwork I have uploaded docum

I have uploaded documents but stil it's showing same notifcation and I'm unable to apply on job as well.

[ArjayM]

Hi Mudassar,

I contacted the team to have your ID reviewed, and they confirmed that your submission has been rejected due to the image quality. You will need to resubmit your ID. Please ensure that it's acceptable and follows the guidelines listed in this help article.