Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Aleksei,
I see that you've been coordinating with the appropriate team about your ID verification. Please continue communicating through this ticket or email so the team can assist you more efficiently.
Hi Arber,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.
Hi Monica,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Monica, support requests are responded to in the order they are received. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Hi Dave,
I've contacted the team handling the review and they confirmed that your ID has been verified. You can now see the ID Verified badge on your profile to validate the action taken on your account. Let us know if you need further assistance.
Dave, I do not see any issues with the Connects you used to submit your proposals, as they were correctly submitted to the potential clients you sent them to. Would you mind elaborating a bit further on the issue you saw on your end with your proposals?
Dave, your account has not been placed on a hold that would've prevented clients from seeing or responding to your proposals. Based on this, I'm afraid we won't be able to issue a refund for the Connects you used to send those proposals.
Hi Dave,
Regarding Connects, they are returned only if the client closes a job without hiring a freelancer or if the job post is removed by Upwork due to a TOS violation. I noticed that you recently received a Connect refund for a closed job. However, we do not return Connects if your proposals were not viewed by clients. For more information, you can refer to this help page. If you still wish to speak to our customer support, here’s how you can reach Upwork Support:
- Visit the Contact Support page.
- Click the “Chat with Upwork” button.
- Type your question or topic and select “Send.”
- The chatbot will find relevant Help articles for you.
- Confirm if you need additional help, and if so, specify the account type you need assistance with.
- The available support options will be listed, and you can select the appropriate one to contact the Upwork Support Team.
- Pradeep
Hi Juwaretu,
We understand the urgency of your ID Verification concern. However, I see that the team has reached out via email with more information and further instructions in completing the review. Please visit your ticket here or your email for more information and don't hesitate to coordinate with the team if you need further assistance; they'll gladly help.
Hi Jitendra,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
