Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Jun 4, 2024 01:28:26 PM by Luiggi R
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
May 16, 2024 05:10:57 AM by Luiggi R
Hi Konstantin,
I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 16, 2024 02:34:30 AM by Aniebiet A
Hi,
I've been trying to verify my identity on your platform but have been unsuccessful thus far. I've submitted all the required documents but the verification always fails. What else can I do?
May 15, 2024 09:25:49 AM by Opeyemi F
My Upwork identity verification steps are showing yellow exclamation mark after submitting all the details, what could be the cause?
May 15, 2024 09:37:39 AM by Muhungu abamutaki V
the same for me, I will wait to know the answer and I still don't see the mail for manual verification.
May 15, 2024 03:29:03 PM by Arjay M
Hi Opeyemi and Muhungu Abamutaki,
I looked at both accounts and confirmed that the ID you submitted is now undergoing manual review. Please allow our team 24-72 hours; they'll surely let you know if additional action is required to complete the review. We seek your patience and utmost understanding while we sort this out for you. Thank you!
May 15, 2024 03:31:53 PM by Muhungu abamutaki V
Thank you so much, I am impatient and still losing offers on this beautiful platform.
I can't send proposals,
May 16, 2024 03:51:11 AM by Akash R
Same here.
Upwork Team,
Can you please check on this?
Both Upwork and people like us loosing on payments because of this.
May 16, 2024 05:37:38 AM Edited May 16, 2024 05:38:47 AM by Asmit D
I also was asked to verify my identity on upwork, so i followed the steps like showing my id card (aadhar since I'm from India) and showing my face on camera.. Can any of the staff member confirm if my ID is received by the verification team and is undergoing the manual review or not?
Also, it still shows a continue button below it. Do I still need to attach another document other than my Aadhar document?
May 16, 2024 06:40:03 AM by Luiggi R
Hi Asmit,
After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading both sides of your document again from the Settings page.
May 16, 2024 08:46:01 AM by Faraz S
Hi,
I have provided the documents and submitted them as guided, I am still seeing this message, ...... Why?
Action required: Verify your identity to continue winning jobs on Upwork. Get started.
May 16, 2024 09:31:39 AM by Luiggi R
Hi Faraz,
I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.
May 16, 2024 09:34:01 AM Edited May 16, 2024 12:04:13 PM by Arjay M
this is what i am seeing from many days ="Action required: Verify your identity to continue winning jobs on Upwork. Verify your identity." ,but when i click over verify your identity then next page is coming that is...Community Guidelines**
May 16, 2024 12:03:23 PM by Arjay M
Hi Shivpujan,
Thank you for reaching out to us and reporting this. I looked closely at your account and confirmed that you haven't submitted any acceptable IDs for us to review. Please be aware that this is by design, so you will need to scan a QR code or get the link to your mobile device via SMS to continue the process on your phone.
You can also go to Settings > Identity Verification to see where you're at in the process. We suggest you visit this helpful article to familiarize yourself with ID verification.
May 16, 2024 10:24:15 AM Edited May 16, 2024 10:28:24 AM by Eugene T
My profile is not visible to other users. What could be the problem?
May 16, 2024 05:07:13 PM by Arjay M
Hi Eugene,
I took a closer look at your account and confirmed that your ID has been verified, so this should no longer be the case. Your account is now active, and you will see the ID verified badge on your profile to validate the action taken on the account.
Let us know if you're experiencing the same issue; we'll investigate further.
May 16, 2024 03:57:44 PM by Wara A
Hello Upwork Team,
I have created my id a month ago but i didn't get the verification email yet. Please let me know if any type of verification needed so i can earn the Badge.
I hope you understand my situation
Thanks
May 16, 2024 07:27:57 PM by Pradeep H
Hi Wara,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
May 16, 2024 04:21:07 PM by Lamia L
Comprehensive Graphic Designer - I know how to design creative logos, posters, and websites. Additionally, I specialize in crafting greeting cards for occasions such as birthdays and weddings, as well as designing food menu cards. Furthermore, I excel in designing the front page of books. I also have expertise in creating presentations and CV
May 16, 2024 04:52:29 PM by Melissa G
Hi I just got my first job and I am trying to verify my identity and its not working is there an email I can send pics of my photo id to so i can do it manually as I dont not want to lose this job or get locked out of my account. Please help ASAP
Regards
Melissa
May 17, 2024 01:33:13 AM by Pradeep H
Hi Melissa,
I am sorry to hear about the challenges you faced while verifying your account. You cannot verify your account by sending photos via email, and you will have to upload your documents by following the ID verification process. Could you please share more details about the issue you face while uploading your documents?
- Pradeep
May 17, 2024 04:21:00 PM Edited May 17, 2024 04:22:16 PM by Melissa G
Hi Pradeep, i take the photos then it just says we are unable to recognize your document I have tried countless times and it just keeps I just want to get this sorted. It seems alot of people have this same issue
May 17, 2024 06:32:58 PM Edited May 17, 2024 06:33:22 PM by Pradeep H
Thank you for sharing additional information, Melissa. Please refer to the tips sections on this help page to ensure your document and photos adhere to our guidelines and try uploading your documents again. Let me know if you still need assistance.
- Pradeep
May 16, 2024 10:09:51 PM by Jeffrey P
Hi I already submmitted my I.D for verification but up the now I don't have my verification Badge. Can you please check what happened. Thank you in advance.
May 16, 2024 08:12:52 PM by Muhammad A R
I wanted to subscribe to the paid plan, so it asked me to do ID verification, which was fine but I had not put in my full name. I updated to my full name, however the ID verification still picks up the old name.
Can someone please fix it, or put me in touch with a support person.
May 17, 2024 12:24:21 AM by Pradeep H
Hi Muhammad,
Thank you for your message. You can still proceed with uploading the documents and our team will reach out to you if they need additional information.
- Pradeep
May 17, 2024 01:10:50 AM by Aman S
I have submitted documents for identity verification 6 hours ago but there is no update yet on verification , its still showing manual review. So can anyone help me out in this?
May 17, 2024 03:38:27 AM by Pradeep H
Hi Aman,
Thank you for your message. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
May 16, 2024 10:33:50 PM by Muhammad Faisal N
Hi,
My ID verification process is being delayed by Upwork. My full name is not being taken by it from my Govt. ID and hence it is taking time. I want you to take it as it is there on my card. Further, you can assist me. I can share the documents if needed.
May 17, 2024 02:30:06 AM by Pradeep H
Hi Muhammad,
Thank you for your message. I checked and I do not see any pending verification on your Upwork account. Also, your account is active now. If you have any further questions or concerns, please feel free to let us know. We're here to help!
- Pradeep
May 17, 2024 02:43:31 AM by Norman J
Hi i commented earlier, and it seems i uploaded a wrong screenshot, I still have this issue
May 17, 2024 12:24:10 AM Edited May 17, 2024 12:30:52 AM by Naveen E
Hi I'm Naveen,
I uploaded my ID and Photo for ID verification. Everthing's perfectly legible.
However It wasn't approved, and one client said that my profile shows "This profile is no longer available"
Can someone help me fix this?
May 17, 2024 03:10:56 AM by Pradeep H
Hi Naveen,
I am sorry to hear about your verification status. I checked and it appears that you have already resubmitted your documents. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
May 17, 2024 12:44:36 AM Edited May 17, 2024 12:45:37 AM by Misbah K
Hi there,
I have a new Upwork account and I have earned the verified badge also. I have submitted my details about my verification already but I still receive the following message :
May 17, 2024 03:57:03 AM by Pradeep H
Hi Misbah,
Thank you for your message. I checked and can confirm that you have successfully verified your account. Could you please try checking your account after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
May 17, 2024 03:04:56 AM by Zuhal M
I hope this message finds you well. I am writing to bring to your attention an issue I am currently encountering regarding identity verification and location confirmation on your platform.
As a resident of Turkey, I recently attempted to verify my identity using my national ID card issued by my home country. However, due to the disparity between the country of issuance and my current residence, I am encountering difficulties in confirming my location.
I understand the importance of accurate identity verification and compliance with location-based requirements. I am fully committed to adhering to your platform's policies and procedures. However, I find myself in a situation where my current residency does not align with the country indicated on my national ID card.
I am reaching out to seek guidance and assistance in resolving this matter promptly. I am willing to provide any additional documentation or information necessary to facilitate the verification process successfully.
Your prompt attention to this matter would be greatly appreciated. I am eager to continue utilizing your platform and look forward to your guidance on how best to proceed in resolving this issue.
Thank you for your time and assistance.
May 17, 2024 04:21:14 AM by Luiggi R
Hello Zuhal,
Thanks for bringing this to our attention. Although your profile and physical location should match, we understand that sometimes you may reside in a different country from the one on your ID. In these cases, we'll automatically add additional steps to help us verify your location. You can change your profile country to match your ID or upload a supplemental document that confirms you live in the country shown on your profile.
I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there's anything else you need to do.
May 17, 2024 03:26:38 AM by Mary M
I have been trying to verify my identity with my National Identify Management System (NIN) Slip and I kept getting "We couldn't recognize your document". How then can I verify this, please? @https://www.upwork.com/ab/step-up-verification/id/onyiloxy_1715874262862
May 17, 2024 04:27:11 AM by Luiggi R
Hi Mary,
I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.