Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[455931ff]

• Hi luiggi, please help me out concerning my verification process. Not all countries issue typical IDs, please make provisions for us.

[8292e67d]

Hi, 

I am currently unable to apply for any jobs, which I believe is due to my verification status.

Since joining Upwork, I have been trying to get verified but without success. I have attempted to use the provided link and submitted my passport, ID, and driving license for verification. However, I am unable to successfully capture the necessary photo.

Could someone assist me with this issue?

Thank you.

[destroyer007]

Hi

I have already been verified in upwork, then got an email to get reverified after getting a job.

It is showing like this even after submitting all the necessary documents.

How many days will it take to re verify my account ?

[d2aef7c0]

Subject: Issue with Identity Verification Menu on Upwork

Dear Upwork Support Team,

I hope this message finds you well. I am reaching out to address an issue I am encountering with my Upwork account settings.

Specifically, I am unable to locate the option for identity verification within my account settings or navigation menu. It appears that the menu or navigation path for identity verification is not displaying as expected.

I have thoroughly reviewed my account settings and profile options, but there is no clear pathway to initiate the identity verification process. As a result, I am unable to complete this important step to verify my identity on Upwork.

Could you please assist me in resolving this issue? I understand the importance of identity verification for security purposes and compliance with Upwork's policies, and I am eager to complete this process as soon as possible.

If there have been any recent changes to the account settings layout or navigation structure related to identity verification, I would appreciate any guidance on how to proceed.

Thank you for your attention to this matter. I look forward to your prompt assistance and resolution.

Sincerely,

Andu Alemayehu

[54cc25cd]

I am having an issue. wiith verifying my Id too I have posted all that is required, can someone look into this for me ASAP, Thanks 

[ArjayM]

Hi Daniel,

I've contacted the team handling the review, and they confirmed that your ID has been verified. To validate this, you can now see the ID Verified badge on your profile. You're all set! Thank you for reaching out.

[d2aef7c0]

I am unable to locate the option for identity verification within my account settings or navigation menu.

[ArjayM]

Hi Andu,

I took a closer look at your account and confirmed that it doesn't need further verification yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork.

Suppose the team finds it necessary to verify your account. In that case, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

[bab52ac8]

Hi ,

I'm unable to complete my profile as I keep the getting the error that the mobile number is alsready in use. Can you please help resolve this. Thank you

[5720bc27]

Hi, I have been asked to do an Identity Verification and I did it three days ago.  But I have not been verified yet. How long does it take to be verified? 

[ArjayM]

Hi Aloycea,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

[455931ff]

Hello, I'm unable to complete my verification process with my passport. It  keeps on showing something about get an id document where the countries on the id and my profile match. But they do match, on my id it just shows NGA, which is an abbreviated version of Nigeria. Please help me out.

[PradeepH]

Hi Chidinma,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your document was unacceptable. Please avoid cropping, altering, or uploading a screenshot or photo copy of your documents. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[455931ff]

I don't have any physical copies of any id close to me because I submitted them early this year for a program. I only have a PDF and image. How do I use those for verification? I have tried to email them but no reply. Where else can I mail them to? I can't see any options to upload them on the settings id verification tab. I'd like to email them 

[LuiggiR]

Chidinma, I see that you are in communication with the relevant team via a support ticket. Please allow them more time to review your concern; they will assist you further. 

[d8e19abc]

Hello Team,

I uploaded my residence card for verification and it seemed to be ongoing the verification process. However, all of sudden, the verification page has taken me back to square one without giving a reason of whether the documents were declined or what happened. Please help out.

Regards

[PradeepH]

Hi Jos,

I'm sorry to hear about your verification status. After reviewing your account, it seems that your previous submission was rejected because the ID card was expired. Please retry with an unexpired ID document.

- Pradeep

[d8e19abc]

Dear Pradeep,

I first uploaded a visa which was determined to be expired, which I agree.
I then uploaded my residence card which is valid and not even near
expiration date and I did not even get a response. The process of
verification just restarted and I dont understand why. That was my issue.
Kindly address that for me.
Thank you in advance.

Best regards,
Jos

[d5fe0178]

Hello, I applied for verification but it isn't happening. Can you help me with it. Thanks

[PradeepH]

Hi Md Zahin,

Thank you for your message. I checked your account and can confirm that your account is verified now. Feel free to message us if you need further assistance.

- Pradeep

[7683ff0f]

Can a ticket be raise for this concern? because it's been a few weeks since I've completed my profile. I would like to seek further assistance. 

[PradeepH]

Hi Ryoneil,

Thank you for your message. Could you please share your concern here? That way, I can either help you out right here or create a support ticket for you.

- Pradeep

[7683ff0f]

It's been several weeks and the option for Verifiy Identity on my account is not showing, Please help

[7683ff0f]

Please raise a ticket for my issue with verify identity, I also want to know what's causing the issue.

Thank you

[LuiggiR]

Hi Ryoneil,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

[2f555b92]

Dear Upwork, I am having trouble uploading my documents for identity verification. I am waiting for guidance from the agent. Thank you.

[PradeepH]

Hi Chandana,

I am sorry to hear about the trouble faced by you while uploading the documents. Could you please tell us more about the issue or error you get while trying to upload the documents? 

- Pradeep

[ee8cc8c4]

I've been waiting for Upwork to get back to me on my verification. They told me my photo wasn't good enough, so I changed it. They said they'd manually review it and its been a couple days. It also took two days for the verify to go through the first time as well. 

Now I'm stuck in limbo hoping they ask me to verify again, or just get me on a video call to confirm its me. This last week has been frustrating. I got my first clients and was instantly put on hold as the identiy verification was suddenly a problem. 

Thank you in advance.

[PradeepH]

Hi Taren,

I checked your account and I see that the documents were uploaded yesterday. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[medusastonebooks]

I have attempted to Verify My Identity several times, however it says that I may have lost connection, I have used 2 different WiFi's and my phone's data, but still I get the same problem. I see that there has been another thread talking about this same issue, but non of the comments there help me, and I am unable to post my own comment. 

Please help me as I am looking forward to starting my new career, here on upwork 

[861c60ba]

It says that might be possible there is some temporary  issue to upwork site. Try some time later perhaps you did it.

[LuiggiR]

Hi Lourdes,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[de9d420c]

I've tried to verify my upwork account associated with this mail severally so I can start applying for jobs, but I haven't gotten a response on whether the verification was successful or not. I don't know what's happening, it's almost a month I created the account maybe even more, please I'd love if this is looked into as it is becoming very frustrating.

[LuiggiR]

Hi Abdullah,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[5f070247]

Hi guys,

I'm trying to verify my identity but the platform is giving me issues as my nationality does not match my country of residence.

I have all required government documents from my country of residence, and submitted driver's license, passport, and bank statements all of which meet Upwork's criteria but the manual review keeps asking me to resubmit my documents. I've tried contacting support but the only option I was able to find was via the chat bot, which keeps sending me to the FAQ and articles. The button to request further assitance just links me to the support articles, no option to submit a ticket. 

I'd appreciate any assistance or pointers on how to contact upwork support. Thanks! 

[LuiggiR]

Hi Maher,

I'm sorry you've been having trouble with the verification process. I see that your latest submission is currently being reviewed by the team. Please allow them 1-3 days to complete their review; they'll contact you directly if more information is needed. 

[seemabhatia1]

I am trying to verify my identity on upwork. Every time it is giving me the same message 
"If we can't instantly verify you, we will start a ,manual review process"

My profile name is matching with payment method and Government ID, but still it is not approving my identity. 

[LuiggiR]

Hi Seema,

I'm sorry about the trouble you experienced while verifying your account. After reviewing your account, I noticed that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and ensure that your ID meets the criteria listed here. You can try uploading your document again from the Settings page.

[57f7473a]

Is my profile being reviewed? No email and I cannot contact the team.

From the photo it is not understandable if the team is checking my profile