Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Alessandro,
I've contacted the team handling the ID review, and they confirmed that yours has been verified. You can now see the ID verified badge on your profile as confirmation. Thank you for reaching out!
Hi Najmal Hasan,
Thank you for bringing this to our attention. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it's unexpired and valid.
Please submit an alternate Government-issued ID to trigger a manual review process. Then, you'll need to allow 1-3 days for the review to be completed. You can check out this article for more information on how the verification process works and which documents are accepted.
Hi Mesut,
We checked your account and saw that our verification team has reviewed the documents you've submitted; however, they've been rejected. They've requested that you kindly submit an alternative document. Please check out this helpful article about acceptable government ID types for your reference.
I am having the same issue after trying for days.
Hi Arpit and Joseph,
I am sorry to hear about the trouble verifying your account. I will be happy to assist you with this matter.
Arpit, I see that you have resubmitted the documents for review. Please allow 1-3 business days for the team to review and update your account.
Joseph, your document was rejected due to an expired ID. Please resubmit valid ID documents for review. You can refer to this help page for the list of acceptable government IDs.
- Pradeep
I have started the verification process. Is this correct and how long will it take?
Hi Ashoke,
I see that your submission is currently under manual review by the relevant team. Please allow 1-3 for the review to be completed; you can rest assured they will let you know if you need to do anything else.
As the upwork account has only part of my name, it is not possible to enter the bank account, so can I use my full name in the upwork account?
Hi Praise,
I see that you've already completed the verification process for your account; you aren't currently required to complete any additional verification. Are you referring to an account different from the one you're posting from?
Hello. I am stuck with identity verification. I am an Italian citizen with an Italian passport but I am a resident of Bulgaria.
Diego, I'm very sorry for any frustration caused during the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Miznaur,
There was an issue earlier today where users could not access our Help Center. I'm happy to inform you that this has already been resolved. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Hi James,
Thank you for reaching out, and I'm sorry for any inconvenience this may have caused. This is happening because you are required to verify your identity. I can see that you attempted to verify your account, but your submission failed because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.
Hi Alexey,
I've contacted the team handling the review of your payment method to have your case reviewed. One of the team members has emailed you, providing more information about the status and instructions for resolving the ID verification issue.
Please don't hesitate to communicate with the team if you have questions or need further assistance; they'll gladly help.
Hi Ishtiaq,
We checked your account and can confirm that the verification has been completed; the ID-verified badge has already been added. You may log into your account.
Hi Rachel,
Sorry for not responding to you earlier. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Mugur,
The documents you submitted for verification were accepted, but your profile photo doesn't meet Upwork requirements. Your profile photo must meet the following criteria:
- It must look like you.
- It must be a headshot-style photo.
- Sunglasses, other individuals, logos, or pictures of anything other than your face are not allowed.
Please check this article for more information on updating your profile photo. Once you've updated it, the team will manually review your verification documents, and you will be notified if there's anything else you need to do.
