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d5f56afc
Community Member

Locked Private Profile

Please have try alot to move my account to public and yet i'm unable to move it 

 

Please help me to move it to public 

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

 

You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.) 

 

~Andrea
Upwork

View solution in original post

357 REPLIES 357
a387b63e
Community Member

Thanks you Joanne!

 

The issue I'm having involves the "Profile Completion" percentage bar. I have been over 100% completion for multiple months now, but my profile seemingly is bugged and won't be considered complete. I see the prompt to do so everytime I'm on the site, with the bar saying 100%, no matter the device or browser. I have added more information in hopes it would finally "complete," but it never did despite being over 100% at that point. I have no more information to add, and those who I've spoke to about this said it should have updated not long after hitting 100%. If you could please assist me with this it would be much appreciated!

c0db709f
Community Member

how do I public my profile? thank you

Hi Ma Josefina,

 

I’ve reset your profile visibility back to Public. If your profile has been set to private due to a lack of earnings, there are several simple ways to reset it to public. To learn more, log into your Upwork account, and you’ll see a pop-up notification with your options. We also send all affected freelancers an email notification, which you can refer to for your choices. Finally, you will also see your options by clicking on the “Find Work” tab and clicking on your “Visibility” status under the “My Profile” overview on the right side of the page.
 
- Pradeep
Upwork
dimasolodovnik
Community Member

Hi, my profile is locked private. Can't change it through recommended button as it circle back and nothing happened even after  clicking on it couple times and waiting a few days.

Would like to ask Upwork Team about changing my profile visibility to public, please.

Hi Dmitri,

 

Your profile visibility is set to Public now.

 

- Pradeep

Upwork

Pradeep - it's fixed. Thank you!

7d2cd031
Community Member

 Hellow Friend please do this then your problem will solve, Click on your name.
You will go to your profile.In the right side clic on "Profile settings".
Now you can see My profile and the visibility option.

7d2cd031
Community Member

please dont hold your account up to 90 days

webcroex
Community Member

Hello. I tried to reset visibility of my profile by clicking on the button in the help article, but it didn't work. Could you please set my profile visibility ro public?

0493ca78
Community Member

Dear Upwork Support,

 

I'm requesting to switch my private Upwork profile to public for better visibility. My Upwork Username: Olarinde David.

 

Thank you for your assistance.

Hi Olarinde,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
3d27e226
Community Member

Hello there! Can someone please help me to turn my profile into public? I wanted to use my UW account again to look for more clients, so it would be a big help. Thanks in advance!

Hi Marjorie,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
210f4b1e
Community Member

My account is private please suggest any solution

Hi Nadeem,

 

I took the liberty of resetting your profile back to public. You're all set! Thank you for reaching out.

 

~ Arjay
Upwork
721a4ff5
Community Member

Hello! My profile is private please make it public. 

Thanks

3502aacb
Community Member

hello Upwork Community,
my profile is set to private and i couldn't able to change it's status,so kindly Help me in this regards 

Hi Kashaf,

 

Your profile is already set to public when we checked. You can also log into your account to confirm.

 

~ Joanne
Upwork
bc72bad7
Community Member

My profile was set to private and have tried all my possible best to set it back to public buy it not working 

 

Please can any help me with this?

Hi Akinboyewa,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance with your profile concerns.

 

~ Arjay
Upwork
53694005
Community Member

My upwork profile has just been locked private. I went away for a while because I had been hospitalized, now that I'm well and back, I'll like to continue working. Kindly help me set it back to public, thank you!

Hi Samson,

 

I can confirm that your profile visibility is already set to public. 

~ Luiggi
Upwork
hassan-meadul
Community Member

can i get back my profile Active?

Hi Meadul,

 

You should be able to update your profile visibility by visiting your Profile Settings page. Let us know if you have any questions!

~ Luiggi
Upwork
9a3794c5
Community Member

Please have try alot to move my account to public and yet i'm unable to move it 

Please help me to move it to public 
and when i click to reset profile visibility the page refresh without make anything 

Hi Mohamed,

 

Thank you for bringing this to our attention. Your profile visibility has been updated. Don’t hesitate to let us know if you need further assistance.

~ Luiggi
Upwork
danijelmanja
Community Member

Hello, i was offline for a long time, i want to get back to work, my profile is locked, can you help me unlock it so i can continue with work, thank you.
Sincerely,
Danijel Manja

Hi Danijel,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
webcroex
Community Member

Please , reset my profile visibility. Thank you

Hi Victoria,

 

Your profile visibility is switched to Public now. 

 

- Pradeep

Upwork

Hi Pradeep. Thank you , but I still see that my profile is locked https://tppr.me/wy0pQR . Will it take some time to unlock?

Hi Victoria,

 

I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
63fe9b44
Community Member

Hey! I want someone to help me out of this Issue, that my profile was being private since some days ago. So Please help me out to get my Profile Public. Thanks

Hi Jahangir, 

 

Your profile visibility is updated.

~ Nikola
Upwork
pandya293
Community Member

Hello,

 

Facing below error when make profile public

 

 

Spoiler

There was an error loading this page: error [878c5ece4cf7032c-AMD, 878c5ece4cf7032c-AMD]. Please contact customer support for assistance: support.upwork.com

Focus here using ctrl + dot key
I already earn $200 from upwork then also I cannot make my profile public visible.
 
Thanks,
Punita

Hi Punita,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
1f6a4485
Community Member

Hey Community member,

 

Please help me to make my profile public. There's no option to make my profile public.

 

I submitted a proposal after the profile got private and my 3 jobs are still in progress. Please help me with this.

Hi Hiba,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
d1acb68f
Community Member

Hi, I am new to upwork! I created my account few months back but didn't used. Now when i logged in i see its private. Can someone help how to public it? 

Hi Malaika, 

 

Thank you for reaching out to us. Your profile visibility is now updated. 

~ Nikola
Upwork
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