Apr 1, 2024 05:40:44 AM Edited Apr 2, 2024 03:15:22 PM by Andrea G
Please have try alot to move my account to public and yet i'm unable to move it
Please help me to move it to public
Solved! Go to Solution.
Apr 2, 2024 03:15:42 PM Edited May 14, 2024 07:18:54 AM by Andrea G
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.)
Apr 17, 2024 10:50:28 AM by Nmesoma U
Hello Admin, I've verified my freelance profile but it's still set to private. Please can you help change the setting? Thank you
Apr 17, 2024 11:16:50 AM by Sheraz A
Go to Help Center scroll down a bit and click on Reset Profile Visibility
Apr 17, 2024 11:59:06 PM by Anjali J
Hello Team,
I have been informed that my profile is been locked to private? Please make it back to public, I am already working hard to get a contract and really want to continue working on upwork. Please solve this issue ASAP!!
Regards
Apr 18, 2024 03:10:49 AM by Pradeep H
Hi Anjali,
Thank you for your message. Your profile visibility is set to Public now.
- Pradeep
Apr 18, 2024 07:28:10 AM by Jasmin M
Hi, my profile is also set to Locked Private, I tried all solutions but none worked, could I get help from support to update my profile to Public manually? Thanks in advance.
Apr 18, 2024 08:30:00 AM by Luiggi R
Hi Jasmin,
Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance
Apr 18, 2024 08:44:05 AM by Sean H
I am not sure what happened. I know that there was a time when I was not as active on Upwork, as I am again now. It looks like my profile is not visible to others. And when I recieve that message displayed by Upwork - I am advised to go to my user settings to switch my profile to public. Unfortunately, there is no longer a way for me to do this on my own, and I need admin / moderator support to complete the requested action make my profile visible at Upwork. I am back on this site, and I am actively seeking projects, jobs, and I am submitting proposals within my token limits - but it is very hard to get the job, when I am invisible.
Apr 18, 2024 10:12:26 AM by Luiggi R
Hi Sean,
I'm sorry to hear you were having trouble with this. Your profile visibility has been updated. Let us know if you need further assistance.
Apr 18, 2024 11:29:45 AM by Michael B
Hey Luiggi,
May you please take a look at my thread I have posted a few hours ago here in community? Having an issue with my account and the chatbot won't lead me to where I can submit a ticket regarding it. All the chatbot has done is direct me to post here or search the Academy page, which is good for answering questions, but I have an account error that needs human intervention to resolve, not a question.
Thanks for your time if you end up taking a look! Would like to have this resolved much sooner than later. I'm sure it will be a quick fix once I'm in contact with a live support agent.
Apr 18, 2024 01:09:16 PM by Daniel H
I have the same problem as Michael B. When I attempt to change status, an error message is shown and it tells me to contact support, but the chat bot doesn't ever register a support ticket.
Apr 18, 2024 04:38:45 PM by Michael B
After a few hours of inputting different variations of "Direct me to where I can contact a live agent," it finally spat this email address out at me: communitycareer@upwork.com
I'm very unsure if contacting that address will lead anywhere, as I haven't tried myself yet, but I thought it would be worth it to share this here since you are also struggling with the ChatBot support system!
Apr 18, 2024 06:38:59 PM by Joanne P
Hi Michael,
We'd be happy to assist you. Please share more information about the issue you're having so we can check.
Apr 18, 2024 10:42:17 PM by Michael B
Thanks you Joanne!
The issue I'm having involves the "Profile Completion" percentage bar. I have been over 100% completion for multiple months now, but my profile seemingly is bugged and won't be considered complete. I see the prompt to do so everytime I'm on the site, with the bar saying 100%, no matter the device or browser. I have added more information in hopes it would finally "complete," but it never did despite being over 100% at that point. I have no more information to add, and those who I've spoke to about this said it should have updated not long after hitting 100%. If you could please assist me with this it would be much appreciated!
Apr 18, 2024 11:03:05 PM by Pradeep H
Hi Ma Josefina,
Apr 19, 2024 12:07:12 AM by Dmitri S
Hi, my profile is locked private. Can't change it through recommended button as it circle back and nothing happened even after clicking on it couple times and waiting a few days.
Would like to ask Upwork Team about changing my profile visibility to public, please.
Apr 19, 2024 01:32:25 AM by Pradeep H
Hi Dmitri,
Your profile visibility is set to Public now.
- Pradeep
Apr 19, 2024 01:28:01 AM by Minara B
Hellow Friend please do this then your problem will solve, Click on your name.
You will go to your profile.In the right side clic on "Profile settings".
Now you can see My profile and the visibility option.
Apr 19, 2024 02:20:39 AM by Victoria N
Hello. I tried to reset visibility of my profile by clicking on the button in the help article, but it didn't work. Could you please set my profile visibility ro public?
Apr 19, 2024 05:38:23 AM by Olarinde D
Dear Upwork Support,
I'm requesting to switch my private Upwork profile to public for better visibility. My Upwork Username: Olarinde David.
Thank you for your assistance.
Apr 19, 2024 06:30:20 AM by Luiggi R
Hi Olarinde,
Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.
Apr 19, 2024 06:53:59 AM by Marjorie M
Hello there! Can someone please help me to turn my profile into public? I wanted to use my UW account again to look for more clients, so it would be a big help. Thanks in advance!
Apr 19, 2024 07:35:38 AM by Luiggi R
Hi Marjorie,
Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance
Apr 19, 2024 11:50:29 AM by Arjay M
Hi Nadeem,
I took the liberty of resetting your profile back to public. You're all set! Thank you for reaching out.
Apr 19, 2024 10:30:06 PM by Kashaf U
hello Upwork Community,
my profile is set to private and i couldn't able to change it's status,so kindly Help me in this regards
Apr 20, 2024 01:23:34 AM by Joanne P
Hi Kashaf,
Your profile is already set to public when we checked. You can also log into your account to confirm.
Apr 19, 2024 11:32:49 PM by Akinboyewa T
My profile was set to private and have tried all my possible best to set it back to public buy it not working
Please can any help me with this?
Apr 20, 2024 01:40:40 AM by Arjay M
Hi Akinboyewa,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance with your profile concerns.
Apr 20, 2024 04:40:17 AM by Samson A
My upwork profile has just been locked private. I went away for a while because I had been hospitalized, now that I'm well and back, I'll like to continue working. Kindly help me set it back to public, thank you!
Apr 20, 2024 05:11:23 AM by Luiggi R
Hi Samson,
I can confirm that your profile visibility is already set to public.
Apr 20, 2024 12:01:32 PM by Luiggi R
Hi Meadul,
You should be able to update your profile visibility by visiting your Profile Settings page. Let us know if you have any questions!
Apr 21, 2024 08:46:17 AM by Mohamed H
Please help me to move it to public
and when i click to reset profile visibility the page refresh without make anything
Apr 21, 2024 10:24:14 AM by Luiggi R
Hi Mohamed,
Thank you for bringing this to our attention. Your profile visibility has been updated. Don’t hesitate to let us know if you need further assistance.
Apr 21, 2024 12:50:10 PM by Danijel M
Hello, i was offline for a long time, i want to get back to work, my profile is locked, can you help me unlock it so i can continue with work, thank you.
Sincerely,
Danijel Manja