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Afsana's avatar
Afsana K Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

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1,823 REPLIES 1,823
Masud's avatar
Masud K Community Member

Hi, My account status is in private now. How can i fix this issue? Can someone give me solutions? here is my Upwork profile link: https://www.upwork.com/freelancers/~019d026ccb008991e2?viewMode=1

Masud's avatar
Masud K Community Member

Hi, My account status is in private now. How can i fix this issue? Can someone give me solutions? here is my Upwork profile link: https://www.upwork.com/freelancers/~019d026ccb008991e2?viewMode=1

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Masud,

 

Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork
Heather's avatar
Heather R Community Member

Can you please reset my profile from locked private to public please? 

Vaishali's avatar
Vaishali V Community Member

Can You Please help in this .. From Private to public profile

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vaishali,

 

Thank you for your message. Your profile visibility is set to Public now.

 

Thank you,

Pradeep

Dhruv's avatar
Dhruv V Community Member

My account has been set to locked Private because I've been unable to secure a job yet on Upwork. I'll need help in having it set back to public so I can continue bidding, please help.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Dhruv,

 

Thanks for reaching out. Your profile visibility is already set to public.


~ AJ
Upwork
Baderinwa's avatar
Baderinwa A Community Member

Hello, I have a problem with my upwork profile. It is set to private and I want to make it public. How can I do that? Please help me. Thank you

Arjay's avatar
Arjay M Retired Team Member

Hi Baderinwa,

 

I've reset your profile back to public as requested. Don't hesitate to reach out if you need further assistance.

 

~ Arjay
Upwork
Nike's avatar
Nike N Community Member

Hi Arjay, I have been on Upwork for over a year now but I haven't gotten any Verification ID Badge and my profile is Locked to private. 

PS: I have been submitting proposals consistently

Arjay's avatar
Arjay M Retired Team Member

Hi Nike,

 

I took the liberty of resetting your profile back to public. I have also checked your account, and it doesn't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Afsana's avatar
Afsana K Community Member

Hello there, my upwork account has been kept private , can you plese help mw out to set the visibility set to publlic.

Carlos's avatar
Carlos M Community Member

I have the same experience, I can't be able to purchase connects or anything until I have work, and I can't have work without proposals and I can't submit proposals without connect, full circle. It is frustrating.

Tyrek's avatar
Tyrek C Community Member

Kindly help me reset my profile visibility. It is locked private currently. Thank you.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Tyrek,

 

Your profile visibility has been reset.

~ Luiggi
Mickah's avatar
Mickah M Community Member

Hello! Kindly help me reset my profile visibility too. I've been clicking the reset profile visibility button for more than a week now. It says "solved" but my profile is still in private 😞

Rohit's avatar
Rohit P Community Member

I can't turn on this badge because your profile is set to private or unavailable. Can you help me with this please

 

Arjay's avatar
Arjay M Retired Team Member

Hi Rohit,

 

I took the liberty of resetting your profile back to public as requested. You may now try and turn your Availability badge on. Best of luck!

 

~ Arjay
Upwork
Ezgi's avatar
Ezgi K Community Member

Hello Arjay,

 

I have the same issue and waited more than 6 hours after click on reset my visibility. Could you please unlock this feature for my account?

 

Thanks in advance.

Shaik's avatar
Shaik M Community Member

Dear Arjay,

 

My profile is set to private kindly unlock and make it public.

 

thank you in advance.

 

Regards,

Shaik Mushtaq

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shaik,

 

Thank you for your message. Your profile visibility is set to Public now.

 

- Pradeep

Jay-ar's avatar
Jay-ar B Community Member

Hello Arjay, 

 

Can you please make my profile public so that my client can look up my profile?

 

Thank you.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Jay-ar and Sehrish,

 

Thank you for your message. I am pleased to inform you that your profile has been reset and the visibility is set to Public now.

 

- Pradeep

Nikola's avatar
Nikola M Community Member

Hello, my profile visibility is set to private locked, can you please set it back to public?

Thank you!