Nov 8, 2020 03:43:12 AM Edited Nov 8, 2020 03:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Feb 14, 2024 08:46:11 PM by Yoga C
Hi joanne. I just checked on my bank, and they said that im all good. There is no problem with my debit card.
What am i supposed to do about this issue. Please help me
Feb 15, 2024 05:39:05 AM by Towhidul I
Hi,
Can any one tell me I could not change my Upwork membership plan, trying from last few days.
Towhid
Feb 15, 2024 06:26:03 AM by Luiggi R
Hello Towhidul,
I'm sorry to learn you're having trouble with this. Could you please contact your card-issuing bank about the specific decline error? You may also try adding a different billing method. If the problem persists, don't hesitate to let us know and we'll assist you further.
Feb 17, 2024 10:22:50 PM by Ganiyat A
Hi Joanne,
Kindly help, I've been trying to buy connects but I kept getting the attached error to contact support. Also the support channel is not loading.
Feb 18, 2024 02:49:13 AM Edited Feb 18, 2024 02:49:39 AM by Joanne P
Hi Ganiyat,
I'm sorry to hear that you are experiencing issues with purchasing Connects. Could you please try again after clearing your cache and cookies or using a different browser?
To reach out to support, please follow these steps:
Feb 20, 2024 08:26:01 PM by Vishal S
Hi I have cancelled my subscription still Upwork is debiting my account every month. There is no billing method in the account any more. How do I get in touch with them to stop the payments?
Thanks
Feb 21, 2024 12:03:53 AM by Joanne P
Hi Vishal,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Feb 20, 2024 10:41:48 PM by Varghese N
My Apple Pay account is debited but still my profile shows as Freelancer Basic. It expired 2 days before and I fixed the subscrption issue in Apple Pay. Can someone help me on this. In Profile page I see the warning "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
Feb 21, 2024 12:12:36 AM by Joanne P
Hi Varghese,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Mar 5, 2024 04:52:35 PM by Syed Azeem J
Greetings,
I just got an email that my Upwork membership payment did not go thorugh, and I have temporarily been moved from "Freelancer Basic" to again "Freelancer Basic" plan.
The thing is that I do not. currently, have any paid Upwork membership plan subscribed to. What is all this, and should I be worried?
Attaching a screenshot of the email that I got for reference.
Hope you have a great day, and thank you for taking the time to read this.
Regards,
Syed Azeem
Mar 8, 2024 01:36:01 PM by Saad S
Hi,
I mistakenly use my friend's mastercard to buy Connects and Upwork blocked the transaction because name on the cards are different. So now Upwork is asking me to submit my friend's ID verification. My friend is also on upwork. What do I do now ? What will happen when I submit his ID ?
Mar 8, 2024 06:14:43 PM by Joanne P
Hi Saad,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Mar 8, 2024 09:13:06 PM by Narasimha Sai Pava K
Hello,
I am experiencing error when trying to buy connets. The error says like this
'Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support'
I navigated to contact support page and followed steps mentioned there. But i still could not resolve the issue. How to solve this error.
Note:
1)I have payment method linked to upwork and i also changed it so i can buy connects. But it didnot work.
2)I tried clearing browser cache it too did not work
Mar 8, 2024 11:32:22 PM by Joanne P
Hi Narasimha Sai Pava,
I checked, and it looks like the transaction was declined. You may need to reach out to your card issuing bank so that they can assist you with the specific decline error.
Mar 9, 2024 09:57:53 PM Edited Mar 10, 2024 12:44:28 AM by Joanne P
Hi there,
Hope you are having nice day,
I am have been facing the problem(recent charge failed) since opening.
Is there someone who can help me to solve the issue.
Thank you.
**Edited for community guidelines**
Mar 10, 2024 01:13:29 AM by Joanne P
Hi Sudhanshu,
I checked and it looks like the transaction has been declined. You might want to reach out to your card-issuing bank so that they can check the specific decline error.
Mar 11, 2024 06:54:51 PM Edited Mar 11, 2024 09:29:24 PM by Joanne P
Hello,
My billing method showing recent chage failed.
Help me.
Thank you.
**Edited for community guidelines**
Mar 11, 2024 09:36:56 PM by Joanne P
Hi Sudhanshu,
I checked and it looks like the transaction has been declined. Please reached out to your card-issuing bank so that they can look into the specific decline error.
Mar 11, 2024 09:13:37 PM by Widi N
I already have a PayPal account and have a balance, but can't add it as a payment method.
it says "I already have a PayPal account and have a balance, but can't add it as a payment method"
please fix this
Mar 11, 2024 11:31:52 PM by Joanne P
Hi Widi,
It seems like you have not yet verified your PayPal account. In order to use PayPal as your billing method, you must have a verified, active PayPal account in good standing. You can check this page for more information.
Mar 14, 2024 03:12:40 AM by Ardy P
Hi Upwork Team,
I need help with my issue, got these error message after attempting to buy connects
Mar 14, 2024 05:24:05 AM by Joanne P
Hi Ardy,
I checked, and it seems like the transaction has been declined. Please reach out to your card-issuing bank so that they can look into the specific decline error.
Mar 14, 2024 05:49:45 PM by Joanne P
Hi Ali,
I checked your account, but I could not see any limitation set on your account. Could you please try again after clearing your cache and cookies or using a different browser? Please let us know if the same error message appears so we can check.
Mar 11, 2024 01:59:09 AM by Ganesh Dutt T
I am unable to upgrade my account to upwork plus as it is continously showing error and I am unable to load the membership and connects page. Please help me resolve the issue.
Mar 11, 2024 03:13:22 AM by Nikola S
Hi Ganesh,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 13, 2024 10:16:28 PM by Sudhanshu K
Hi There ,
My billing address showing 'recent charge failed' .
Please help me .
Yours.
Apr 14, 2024 02:37:37 AM by Pradeep H
Hi Sudhanshu,
I am sorry to hear about the trouble adding your billing method. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Apr 18, 2024 12:47:26 AM by Yoga C
hey, its me again and still cant upgrade to membership plus. it said''There was a problem charging your billing method. Please enter a new billing method and try again".
Already go to the bank, and nothing was wrong with it. can upwork just be frfiendly with the user?
Apr 18, 2024 03:50:41 AM by Pradeep H
Hi Yoga,
I am sorry to hear about the trouble while upgrading to Freelancer Plus membership plan. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
May 1, 2024 03:21:29 AM by Pradeep H
Hi Uche,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
May 5, 2024 11:47:02 PM by Mithilesh S
Hi , I am not able to add billing method in upwork via paypal. When I am trying it's authenticating succesful then it's asking to add card why ?? In my paypal card is already added why it's not picking up that card directly?
May 7, 2024 10:11:05 PM by Rutendo C
l have a problem with my billing account when l put my card details they decline but get notified that my card has been added when its being declined please help.
what could be the reson
May 8, 2024 12:53:57 AM by Joanne P
Hi Rutendo,
We checked your account but were not able to see a card added as your billing method.
To add a new billing method to your account:
You can check this help article for more information.