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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

~ Luiggi
Upwork

View solution in original post

511 REPLIES 511
nmcritzer
Community Member

I am unable to verify and complete my account. It is saying that my number is in use on another account. Please advise how I can get this issue resolved.

Hi Nakysha,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi Joanne,

 

I have had the same problem for days too. I cannot send in proposals for jobs I am interested in. I will appreciate timely resolution.

aocumen
Community Manager
Community Manager

Hi Chima, 


Thank you for patiently waiting as we looked into this further. 

A member of the Customer Support Team has reached out to you through this support ticket to assist you further with your concern. If you need further help, please don't hesitate to reach out through your ticket and the team handling your case will assist you further. 


~ Avery
Upwork
d4bd7923
Community Member

I'm on the same boat.  When trying to verify my phone, I get an error message.

Hi Addy,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork

Hi Joanne, I can't finish creating my profile due to phone verification. Can you please help?

aocumen
Community Manager
Community Manager

Hi Bianca, 


I apologize for the delay as our team looked into this further. A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern. 


~ Avery
Upwork

Hello, I am also un able to recieve the verification code 

Hi Reyna,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

Hi I'm trying to verify my phone number to set up my account but it keeps saying their is an error 

Hello Sara,

 

Thank you for your message. I am sorry to hear that you are unable to verify your phone. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep



Upwork

Hello I too am having trouble verifying my number. Would you be able to have a team member reach out to me as well? 

aocumen
Community Manager
Community Manager

Hi Jade, 

A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern.


~ Avery
Upwork

Hi Joanne!

 

I am also unable to receive an OTP to verify my phone number. Any assistance would be greatly appreciated.

I am having the same issue. Help! 

Hi Emily,

 

Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you via a support ticket with assistance on how to proceed with the phone verification. Don't hesitate to communicate through that ticket if you need further assistance. Thank you!

 

~ Arjay
Upwork

Hi Arjay,

Would you be able to reach out to me as well? I cannot seem to submit a help request on my end no matter what I try, and my account won't let me continue due to my phone number being in use, but I do not recall making another account prior to now. Thanks!

 

Hi Taylor,

 

I'm sorry to hear that you're having difficulty verifying your phone number. Firstly, welcome to Upwork! I have reached out to the team handling your concern. I'll have one of our team members reach out to you via a support ticket to assist you further with the verification process. You can always check here or your email for updates and don't hesitate to communicate if you need further assistance.

 

~ Arjay
Upwork

I am having the same issue.
I have just signed up for UpWork and when I enter my phone number it says it's already in use.
Can you help me?

Hi Zac,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep



Upwork

Hi Joanne, 

 

I am having the same issue 

Hi Madison,

 

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep



Upwork

I am having the same issue can you please help me? I haven't been able to find a way to get in touch with a real customer support person and it's becoming very frustrating. My email is **Edited for Community Guidelines** , thank you in advance. 

Hi there,

 

I would like to first welcome you to Upwork! I'm sorry for the inconvenience of having difficulties verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

Hello,

 

I am trying to complete my upwork account but it says my phone number is being used already, though this is my first time on upwork. Please help me verify my phone number.

 

Thank you

Hi Zoie,

 

Firstly, welcome to Upwork! I'll have one of the team members review your case and assist you further via a support ticket. Please expect an update here and your email with your ticket once it's been fully reviewed.

 

~ Arjay
Upwork

I have had the same problem for days too.  I will appreciate timely resolution.

Hi Claire,

 

Thank you for reaching out to us here in the Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and communicate with the team here to resolve the issue.

 

~ Arjay
Upwork

Hi Andrea, 

I am also unable to verify or even receive verification code for my phone number so I cannot complete to create my account as a freelancer.

Hi Minami,

 

Thank you for your message. I am sorry to hear about the trouble verifying your phone. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep



Upwork

I have the same issue too, i can't complete my profile due to the phone number not being able to be verified even though it is correct

Hi Daniel,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi, I am having the same issue as others. I cannot complete my profile because the phone verification is not working. A pin is not being sent to my phone, and I have triple checked that the number is correct. Thanks, Emily

Hi Emily,

One of our agents will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

I'm experiencing the same issue

Hi Cody,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

I am also experiencing this same issue. I am already in touch with a client about a job and the phone verification is the only obstacle. I would appreciate a timely solution to this issue. Thanks!

I am also experiencing this same issue. "Get Support" link doesnt work because I don't have an account (and can't sign up).

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