Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Aug 1, 2022 03:16:09 PM by Luke R
Hey there.
Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?
Aug 1, 2022 04:31:49 PM by Arjay M
Hi Luke,
Thank you for your message. Firstly, welcome to Upwork! I can see that you were able to reach out to our support team seeking assistance and a support ticket has been set up. Please allow our team time to review your account and you should be getting an update through the same ticket.
Aug 7, 2022 12:14:01 AM by Pradeep H
Hi Bohdan,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Oct 31, 2022 09:33:02 AM by Elena B
Have the same problem: This number is being used by another account
Can you help me please
thanks
Oct 31, 2022 12:18:51 PM by Nikola S
Hi Elena,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 1, 2022 12:29:12 PM by Elena B
Nov 1, 2022 02:04:07 PM by Arjay M
Hi Elena,
I can see that the team has reached out to you via that support ticket with instructions on how to resolve the issue. We highly suggest you coordinate with the team through that ticket so that they can assist you accordingly and more efficiently.
Aug 8, 2022 07:52:22 PM by Arjay M
Hi Zao,
I'll have one of our team members reach out to you directly via a support ticket to assist you with the phone verification. You can access your ticket on this page.
Aug 14, 2022 04:57:06 AM by Joo Won S
I am having the same issue!
"This number is being used by another account"
Aug 14, 2022 04:59:48 AM Edited Aug 14, 2022 05:00:11 AM by Joo Won S
My phone number is being used by another account, and I've never made my account before
HELP
Aug 14, 2022 09:18:31 AM by Annie Jane B
Hi Joo Won,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 17, 2022 02:04:34 PM by Andrea G
Hi Alex,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 29, 2022 07:53:02 AM by Katy E
Hi, I am also having the same issue. I don't ever recall making an account before.
Sep 7, 2022 07:40:25 PM by Arjay M
Hi Zao,
I can see that you're experiencing this issue for quite a while now. You also reached out to us a few days back with the same concern and support tickets have been created here. One of the team members has reached out with assistance on how to proceed with the issue via email here. You can still update the ticket and communicate with the team by responding to the email associated with it.
Sep 11, 2022 12:42:16 AM by Zao C
Hello I try to reach the team member to send the screenshot but the ticket appears solve
Can I post the image here?
I don't have the email of the team member to send it
Sep 11, 2022 01:49:15 AM by Annie Jane B
Hi Zao,
Thank you for reaching out. Please check the corresponding email that was sent to you. You can reply to the said email and it will reopen the support ticket and direct it to the agent assigned to you.
Sep 20, 2022 11:18:04 PM by Joanne P
Hi Bryan,
I've asked for the assistance of our team. Please allow time for our team to check. One of our agents will be in touch to assist you further.
Sep 25, 2022 12:38:11 PM by Ryan M
I'm getting this same issue as well. Thought I might have tried signing up with a different email before, but any of those possible emails are not tied to an account when I try to log in with them, so I'm not sure why my phone number would be tied to another account at this point.
Oct 29, 2022 06:43:26 PM by Isaiah J
I'm having this same problem. When setting up my profile it keeps saying that my phone number is associated with another account. I don't recall having another account and if I did at one point then it was a mistake. I just want to finish setting up my account already, please fix this problem!
Oct 7, 2022 04:22:50 PM by Anna P
I have the same issue where it says my phone number is being used. Could I please get some help?
Nov 28, 2022 04:48:44 PM by Mhiret D
I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .
Nov 28, 2022 06:37:00 PM by Arjay M
Hi Mhiret,
Firstly, welcome to Upwork, and thank you for reaching out to us here in the community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Nov 29, 2022 01:55:11 AM by Annie Jane B
Hi Samuel,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.