Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[cris-ru]

I am creating my profile but I do not have text SMS. Is there a way to verify my phone number through a call?

[kochubei_valeria]

Hi Cristal,

I'll share your concern with the team and they will reach out to you to help with phone verification.

[bksavage921]

Same here...

[cylver1z]

Hello William,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[mvmdesigns]

Hi!, I'm having the same problem, haven't received my code...even tried with a different number and now I can't even edit the last number I entered to my personal one 😞

Thank you!

[kochubei_valeria]

Hi Monica,

Have you entered a valid U.S. phone number to complete the verification?

[mvmdesigns]

I did various times, still didn't get a code.

[mchellakani]

same issue here. i have not received any verification code 

[g_vasilevski]

Hi Manikandan,

Have you entered a valid U.S. phone number to complete the verification?

[scgraphics123]

I am having the same problem. I have a landline, no texting.....

[JoanneP]

Hi Renee,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[themainframe]

I am not getting a verification text. Please contact me as soon as possible at **Edited for community guidelines**

[jmlaidlaw]

@ Alex P. --

Two problems with your profile:

(1) Your profile picture is a cartoon, not a photo of you, yourself.

(2) You list your location as United States, but the time zone (EST + 8 hours) would appear to make it impossible that you live in either the mainland US, Alaska, Hawaii, or US territories.

[themainframe]

It’s not a cartoon it’s an ‘icon’ but ok, if you’d like me to provide a
headshot then I’ll add that.

The time zone doesn’t explain why I’m not getting an SMS to my cell number.

[jmlaidlaw]

@ Alex --

The time zone inconsistencies tell me that the information on your profile is false.

Also, in re the "icon" : It's not a question of what "[I] want." You aren't doing me any special favors by replacing your icon with a real photograph. You are simply bringing your profile into conformation with Upwork policy.

[BojanS]

Hi Alex,

One of our team members will reach out to you shortly and assist you directly, thank you!

[dstraigh]

My phone doesn't receive text.  Looks like I won't be using UpWork.   =/

[BojanS]

Hi David,

We'll have one of our agents get in touch with you to assist you with this, thank you for reaching out to us!

[dstraigh]

Thanks.  Would you happen to know when and how I'll be contacted?  

[gregbunko]

I can't get one either.  I entered a valid U.S. phone number  What should I do?

[BojanS]

Thank you for reaching out to us, Poppy.

One of our team members will reach out to you directly to assist you with your concern.

[kozub]

I don't have texting ability

[JoanneP]

Hi Mike,

One of our team members will reach out and assist you directly via support ticket in verifying your phone number. Thank you.

[bhawna_expolab]

Hi, 

I am also not recive Two-Step Verification code over mobile phone number and as well in my email account.

[g_vasilevski]

Hi Bhawna,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.

[bhawna_expolab]

Thank you!!

[645c866e]

Hi, I am having the same issue. I have a valid UK phone number and have tried with multiple numbers multiple times and now I can no longer change numbers and it STILL isn't working.

Please could you assist me with this?

[NikolaS]

Hi Greg,

One of our team members will reach out to you directly via a email to assist you further with your phone verification. Thank you. 

[eb360d70]

I am from Kazakhstan and can not varify my phone number, how can I fix it?

[AndreaG]

Hi Sarah,

I checked and it looks like you were able to verify your phone number already! If you need any further assistance please let us know.

[mousetrapmarvin]

Same problem here, entered my valid US number but not recieveing my verification code

[AveryO]

Hi Benjamin, 

We wanted to check if you still needed assistance with verifying your phone number? 

[brijraj99]

I have already raised a support ticket for you, this is the second time, I have not got the verification code on my mobile number, how can I get it?

[kochubei_valeria]

Hi Brijraj,

Please, make sure you are entering correct phone number for your account as you follow the verification steps. Are you receiving any errors as you request the code again?

[khellmann]

Hello - I cannot receive my text verification code either. Anyone able to help? Thanks!

[cylver1z]

Hello Kristina,

I have escalated your concern. One of our team representatives will reach out to you shortly. Thank you.

[escapeproject]

I am having a similar issue where I wont get the verification code. No matter how many times I re-submit it, I dont recieve any codes and can't move on in the site.

[g_vasilevski]

Hi Isabell,

Our team will assist you on your open ticket shortly, thank you!

[c_vehige]

Same problem all afternoon. Please advise.