Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[ee8cc8c4]

I've been waiting for Upwork to get back to me on my verification. They told me my photo wasn't good enough, so I changed it. They said they'd manually review it and its been a couple days. It also took two days for the verify to go through the first time as well. 

Now I'm stuck in limbo hoping they ask me to verify again, or just get me on a video call to confirm its me. This last week has been frustrating. I got my first clients and was instantly put on hold as the identiy verification was suddenly a problem. 

Thank you in advance.

[PradeepH]

Hi Taren,

I checked your account and I see that the documents were uploaded yesterday. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[medusastonebooks]

I have attempted to Verify My Identity several times, however it says that I may have lost connection, I have used 2 different WiFi's and my phone's data, but still I get the same problem. I see that there has been another thread talking about this same issue, but non of the comments there help me, and I am unable to post my own comment. 

Please help me as I am looking forward to starting my new career, here on upwork 

[861c60ba]

It says that might be possible there is some temporary  issue to upwork site. Try some time later perhaps you did it.

[LuiggiR]

Hi Lourdes,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[de9d420c]

I've tried to verify my upwork account associated with this mail severally so I can start applying for jobs, but I haven't gotten a response on whether the verification was successful or not. I don't know what's happening, it's almost a month I created the account maybe even more, please I'd love if this is looked into as it is becoming very frustrating.

[LuiggiR]

Hi Abdullah,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[5f070247]

Hi guys,

I'm trying to verify my identity but the platform is giving me issues as my nationality does not match my country of residence.

I have all required government documents from my country of residence, and submitted driver's license, passport, and bank statements all of which meet Upwork's criteria but the manual review keeps asking me to resubmit my documents. I've tried contacting support but the only option I was able to find was via the chat bot, which keeps sending me to the FAQ and articles. The button to request further assitance just links me to the support articles, no option to submit a ticket. 

I'd appreciate any assistance or pointers on how to contact upwork support. Thanks! 

[LuiggiR]

Hi Maher,

I'm sorry you've been having trouble with the verification process. I see that your latest submission is currently being reviewed by the team. Please allow them 1-3 days to complete their review; they'll contact you directly if more information is needed. 

[seemabhatia1]

I am trying to verify my identity on upwork. Every time it is giving me the same message 
"If we can't instantly verify you, we will start a ,manual review process"

My profile name is matching with payment method and Government ID, but still it is not approving my identity. 

[LuiggiR]

Hi Seema,

I'm sorry about the trouble you experienced while verifying your account. After reviewing your account, I noticed that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and ensure that your ID meets the criteria listed here. You can try uploading your document again from the Settings page.

[57f7473a]

Is my profile being reviewed? No email and I cannot contact the team.

From the photo it is not understandable if the team is checking my profile

[ArjayM]

Hi Alessandro,

I've contacted the team handling the ID review, and they confirmed that yours has been verified. You can now see the ID verified badge on your profile as confirmation. Thank you for reaching out!

[8d933cc4]

@I have provided my national id for id verification. But upwork could not verify this. They are recommending to provide passport or driving licence. But i don’t have them. I am ready for video call for verification. Now what can I do

[ArjayM]

Hi Najmal Hasan,

Thank you for bringing this to our attention. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it's unexpired and valid.

Please submit an alternate Government-issued ID to trigger a manual review process. Then, you'll need to allow 1-3 days for the review to be completed. You can check out this article for more information on how the verification process works and which documents are accepted. 

[ab660a4f]

Hello, 

I am struggling to apply for jobs with Upwork as when asked to verify my phone number, I keep getting an error message. 

I have a client account that my phone number was attached to, however, I've since removed it and added my phone number to my freelancer account.

I know there have been multiple threads about this, and I've commented on a ton of them but have not yet received a response or support ticket from the moderators- 

It's extremely frustrating as I would love nothing more than to apply to these awesome job postings. 

Can someone PLEASE help me resolve this? I greatly appreciate any help! 

[61c61b32]

Hey team,

I got stucked with ID verification and cannot apply for new job or get paid. I uploaded thre different type of id and either of them got rejected, I need your help to get verified. Last one stucked at manual review and I'm still waiting for that to be approved but I'm nor even sure if I can get it. What should I do to get that verification. Tried with 3 different government issued ID. 

[JoanneP]

Hi Mesut,

We checked your account and saw that our verification team has reviewed the documents you've submitted; however, they've been rejected. They've requested that you kindly submit an alternative document. Please check out this helpful article about acceptable government ID types for your reference. 

[1cb76cb7]

Hi man. Please help me. On my iPhone every time I try to go through the verification process I get stuck on a blank page after signing in please fix this.

[arpitraj9]

Hello upwork community. 

i have tried verifying my details with DL . i am unable to do . 

i am getting the error . please help . it also says your account has been limited contact support.

[3909a1e8]

I am having the same issue after trying for days.

[PradeepH]

Hi Arpit and Joseph,

I am sorry to hear about the trouble verifying your account. I will be happy to assist you with this matter.

Arpit, I see that you have resubmitted the documents for review. Please allow 1-3 business days for the team to review and update your account. 

Joseph, your document was rejected due to an expired ID. Please resubmit valid ID documents for review. You can refer to this help page for the list of acceptable government IDs.

- Pradeep

[62673b6e]

I can't apply any job in my Freelancer profile.
How can i solve the problem? 

Thanks, 

Ashoke madugalla

[PradeepH]

Hi Ashoke,

Thank you for your message. I checked your account and it appears that you will need to verify your account before you apply for new jobs on Upwork. You can start with the verification process from the Settings page. 

- Pradeep

[62673b6e]

I have started the verification process. Is this correct and how long will it take?

 

[LuiggiR]

Hi Ashoke,

I see that your submission is currently under manual review by the relevant team. Please allow 1-3 for the review to be completed; you can rest assured they will let you know if you need to do anything else.

[62673b6e]

As the upwork account has only part of my name, it is not possible to enter the bank account, so can I use my full name in the upwork account?

 

[09c7067f]

Hello 

I am having issues with verifing my account with my NIN

Please I need help to do that

[LuiggiR]

Hi Praise,

I see that you've already completed the verification process for your account; you aren't currently required to complete any additional verification. Are you referring to an account different from the one you're posting from? 

[56abcf9c]

Hello. I am stuck with identity verification. I am an Italian citizen with an Italian passport but I am a resident of Bulgaria. 

When I add my Italian passport, the system will ask me to change my contact info to Italy but then it gets stuck at wanting a selfie. Also, I am not a resident of Italy so I should not be using inaccurate information.

Instead, when I add my Bulgarian driving license, the system gets stuck in the whole process even though my contact info matches. 

Is it possible to use my correct Bulgarian residence but with an Italian passport? Can I send supporting documents via email as the system does not seem to work well?

Right now it is threatening me to suspend my account after 7 days if I don't fix this but I have no way to fix it on the system. Check the screenshot below, where you can see that no action is allowed.

 

[PradeepH]

Hi Diego,

I am sorry to hear about the trouble verifying your location. You should have the option to verify your location using the relevant documents. You can refer to this help page for the list of acceptable documents to verify your location. 

- Pradeep

[56abcf9c]

Pradeep, I pasted a screenshot to show that there is no action that is available for me to take. Would you please help me submit a support ticket? I paid for a plus subscription and right now I am unable to submit for any job, so I am wasting money, time, and effort while risking to be suspended in a week for an issue that is outside of my control. Actual support to get this unblocked would be highly appreciated.

[LuiggiR]

Diego, I'm very sorry for any frustration caused during the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[56abcf9c]

 

[3909a1e8]

.

[hellomizanur]

I just completed my first project on Upwork. Then upwork asked me to verify my ID. After failing the automatic process they started the manual process. They sent an email to verify my ID and then when I click the links from the email I see this notification on my profile. 

"You are unable to complete ID verification due to a suspension on your account. Check your email to review the status of your suspension. After resolving your suspension, return here to verify your identity."

However, there is no email, to check the review status of my suspension. 

When I try to visit the support center it is also restricted from my account so I can't create any ticket now. I don't know how to contact them and verify my Identity now. I created around 12 projects and got started with clients from Upwork. but now I don't get any clue why then restricted or suspended my account without any valid reason. 

[LuiggiR]

Hi Miznaur,

There was an issue earlier today where users could not access our Help Center. I'm happy to inform you that this has already been resolved. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[1ef5eb34]

Hi admins,

Please help me on my account i can't click apply button, where i have remaining 93 available connects.

Thank you,

Regards,

[LuiggiR]

Hi James,

Thank you for reaching out, and I'm sorry for any inconvenience this may have caused. This is happening because you are required to verify your identity. I can see that you attempted to verify your account, but your submission failed because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

[3015c769]

Hello!

I submitted the required photos of my residense permit more than a day ago (again), but I'm still not verified.

Can you at least check if you received my data? What is the problem with my verification?