May 1, 2024 05:38:56 PM by Asha S
My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.
Solved! Go to Solution.
May 3, 2024 11:35:32 AM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Jun 24, 2024 05:45:05 PM by Joanne P
Hi Max,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jun 25, 2024 05:50:35 AM by Dominic Z
I need to have 2 separate Upwork accounts - one for my freelance business and one for the company I work for but I only have one cell number and it's not allowing me to verify the second account using the same phone number. Is there a solution?
thank you,
Dominic
Jun 25, 2024 06:38:00 AM by Luiggi R
Hi Dominic,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 25, 2024 09:47:28 AM by Natasha F
Hello,
I'm trying to verify my phone number but when I do so, I get the message "phone number already in use" and it stops me from progressing. I've tried contacting support through chat but was unable to get through.
Please let me know how I should proceed.
Jun 25, 2024 10:34:26 AM by Nikola S
Hi Natasha,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 25, 2024 01:08:28 PM by Scott R
Hello Luiggi -
Looks like a common problem. Cannot reach you by chatbot, chat, phone or email. I've taken to Twitter tagging you in hopes of hearing from you.
I cannot proceed with profile as phone number is already associated with account. I am in endless loop both in terms of contacting support and in completing profile.
Please reach out - thanks!
Scott
Re: I hope Upwork would consider the Connects return policies
Jun 25, 2024 03:05:47 PM Edited Jun 25, 2024 03:06:49 PM by Alicia G
I have an Upwork account from being a freelancer. I now also have an Upwork account through my company that I need to manage to be able to hire. When trying to post a job, Upwork is requiring me to verify via my phone number but then it gives me an error saying the phone number is associated with another account (my personal account). This is the only phone number I have and I need to be able to completely own the hiring and managing process. What is the workaround here?
Jun 25, 2024 04:50:18 PM by Joanne P
Hi Alicia, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Jun 25, 2024 02:53:00 PM by Kaminaga K
I'm unable to verify my phone number due to receiving a message stating that I've attempted to change my PIN too many times. I still have access to my phone number.
Jun 25, 2024 05:17:08 PM by Joanne P
Hi Kaminaga, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jun 25, 2024 07:39:48 PM by Lucy A
I'm having the same issue as well, had no luck with the chat bot.
Jun 28, 2024 06:57:48 AM by Les J
I have an old, inactive client account associated with my phone number that I no longer have access to using Google Authentication. How do I get that account removed, or the phone number changed, so I can associate my phone number with my new account?
I tried contacting support, but all I got was "chatbot jail" and no way to contact a support agent directly, even though the chatbot told me I needed to speak with an agent.
Jun 28, 2024 09:23:28 AM by Luiggi R
Hi Les,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 28, 2024 12:04:44 PM Edited Jun 28, 2024 08:20:04 PM by Joanne P
I have this same issue - phone number already in use - and I've had this number for several years. I am trying to set-up a profile. Please call me at **Edited for community guidelines** or email me at**Edited for community guidelines**
Jun 28, 2024 08:21:54 PM by Joanne P
Hi Theresa,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Jul 1, 2024 07:44:40 AM by Patty S
I'm having the same problem with my phone number and cannot post a job since my client account phone number is not verified. It is the same phone for my freelancer and client account.
Each time, I get the message on client account that the number is already in use. Please help. Thank you.
Jul 1, 2024 10:19:17 AM by Richard V
I would like to post several jobs - when I try to authenticate my account, the upwork system states that my phone number is in use, I have had this number for over 20 years. This makes no sense, please advise how to recapture my phone number
Jul 1, 2024 12:22:09 PM by Luiggi R
Hello Richard,
I see that you've recently raised a support ticket regarding your concern. Please continue communicating about this with the team via your ticket; rest assured they'll assist you further.
Jul 1, 2024 11:24:26 AM by True Q
Im not able to receieve a verification code cause my phone number is already used by another old account. How can I set my number to this account? Im trying to post a new job for months
Jul 1, 2024 11:59:12 AM by Crittie G
Same issue I am having and I can not contact anyone. If this isn't resolved within the next couple of days, I am going to close this account. Who has a business and don't have a chat or telephone help. This is rediculous.
Jul 1, 2024 02:30:15 PM by Ivygail J
Hello Crittie,
Thank you for reaching out to us and I am sorry to hear about your experience in reaching to support and verifying your phone number. Please know that your feedback is important to us as we work on improving our services. I'll make sure to pass on your feedback to our team for review.
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. I encourage you to share more information about your concern to the support ticket so the team can further assist you.
Additionally, I’d like to the steps below on how you can access our support services:
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot. However, should you need our assistance, please do not hesitate to post here in the Community.
Jul 2, 2024 05:34:50 AM by Crittie G
My patience is short. Your customer service stinks. I have never heard of a customer service that you can not call, chat, but have to come to a community page to get a problem solved. Closing account.
Jul 2, 2024 06:31:08 AM by Nikola S
Hi Crittie,
Thank you for following up. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Feel free to follow up with our team directly and they will be happy to assist you.
Jul 1, 2024 02:20:20 PM by Ivygail J
Hello True,
I am sorry to hear about the issue with verifying your phone number. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 1, 2024 10:06:17 AM by Sopol P
I'm trying to verify my account. I used "sign up with gmail" to create a client account. I know in the past that I created a freelance account but have no idea what the username is and I believe that the freelance account has my phone number in use. When I try to click on the help & support link, I get an error message:
We can't complete your request now
Please try again later.
To report this problem, click here.
For availability updates, visit our site status page.
Can you help with either removing the freelancer account or consolidating the two accounts so I can access all the website services?
FYI. I do plan to be a client and freelancer.
Jul 1, 2024 03:21:40 PM by Ivygail J
Hello Sopol,
I am sorry to hear about the issue you encountered when trying to verify your phone number and reach our support. I’ve escalated your community post to a support ticket. One of our agents will reach out to you soon to assist. I encourage you to share more information about your concern with the support ticket so the team can further assist you.
Jul 2, 2024 12:38:53 PM by Johnathan G
Hi, Upwork claims my phone number is already in use. It may have been attached to a previous account of mine and I would like to create a support ticket to resolve.
Jul 2, 2024 03:05:40 PM by Ivygail J
Hello Johnathan,
Thank you for reaching out. I am sorry to hear about the trouble you experienced when trying to add your phone number. I have shared your report with our team. One of our agents will contact you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.
Jul 2, 2024 03:37:09 PM by Johnathan G
How do I go about doing that? My attempts at reaching support resulted in automated messaging chat that kept trying to help me and then telling me the same exact thing you're saying, haha. Is the only option to call?
Jul 3, 2024 01:06:17 AM by Kidus B
Hello,
I am encountering an issue with the phone number verification process on your platform. I do not have any other accounts with Upwork, yet it appears that my phone number is already in use. This is preventing me from completing the verification process that is necessary for my account. Could you please assist me in resolving this matter? I need to verify my account but am unable to proceed due to this error.
Thank you for your assistance.
Jul 3, 2024 02:53:19 AM by Pradeep H
Hi Kidus,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Jul 3, 2024 02:06:47 AM by Colin W
I get why you might want to do this from a security point of view but it must be balanced out with what is also reasonable. People tend 2 have 2 lives, personal and professional and I already have an Upwork profile for my personal projects but now I need an Upwork profile for my professional projects for the company I work with but I am unable to post a job to Upwork because my phone number is already attached to my personal account. I do not want to get a new phone number just for this.
Jul 3, 2024 02:30:39 AM by Dhruti s
Tried multiple times. Its giving error that Phone already in use. Please assist. Thanks.
Jul 3, 2024 03:45:19 AM by Wamiq R
Contact support and report this if you have that phone numder. Additinally try with another phone number edit it in your profile before verification.
Jul 3, 2024 04:30:11 AM by Nikola S
Hi Dhruti,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 3, 2024 08:09:03 AM by Stefanos T
When I try to post a job, it asks for a phone number. I enter my phone number and it says that the phone number is being used by another account. I cannot remember the account I used that phone number for, and it definitely is my own phone number. How do I get support to change the account the phone number will be used for ? I tried looking for a contact information to contact support directly, but there is none. What do I do ?
Jul 3, 2024 08:52:55 AM by Luiggi R
Hi Stefanos,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.