Phone number already in use

[a2710568]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[JoanneP]

Hi Asha,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[8c54abd0]

I am having the same problem and I need to submit a support request. Where do I do that?

[ArjayM]

Hi Monica,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you to further assist in the phone verification process.

[98395f47]

Hello, I have the same problem. Please help me. This truly an unacceptable blocker for people trying to sign up for the platform. About 10+ ways to solve this in 2024. 

[JoanneP]

Hi Logan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[7ed02952]

I am having the same problem. I need my number to be linked to this account

[LuiggiR]

Hi George,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[449611d8]

Hi Joanne, I am also having this trouble and unable to reset password on my other possible email (not getting the reset password email). Please help! Looking to bid on a job.

[fc0c3c89]

I have this same problem. Can I get assistance please?

[JoanneP]

Hi Jodi,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[78599a18]

I am having the same problem. I need my number to be linked to this account

[JoanneP]

Hi Aaron,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[74c10d71]

I have the same problem, may please get assistance?

[NikolaS]

Hi Angelica,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ddb064d0]

Hi Joanne,

I have the same issue and do not see a way to manually create a support ticket for Upwork. Any help in getting one created would be appreciated.

[ab38f80c]

Same, please help

[2d3f72cf]

Hi Joanne,

I'm having the same problem. I haven't been able to raise a ticket through the chatbot. Please could you help me with this?

Thank you,

Ellie

[ArjayM]

Hi Ellie,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your account concerns.

[6b1389c6]

I need some help.

My phone number was associated with an account at a company that I no longer work for (**Edited for Community Guidelines**). I am now working on my own small business (**Edited for Community Guidelines**), and I've not been able to update my phone number on my new account to my proper phone = **Edited for Community Guidelines**. My current and forever login is -**Edited for Community Guidelines**

As an alternative, I've used my daughter's telephone number, so that I can get my job posted... That is not ideal, so I need to update my proper phone number.

Please help me to update my account to my actual telephone number, instead of using my daughter's number.

Thank you, **Edited for Community Guidelines**

[ArjayM]

Hi Briar,

I’ve escalated your community post to a support ticket. One of our agents will contact you soon on this page to assist.

[15eefed1]

Hello, 

So I have all my info in except the only thing that keeps occuring is the "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support ."

I cant get it to send a code or apply to any jobs. I cant even do the Second-Step autorization. Im not sure if its because I previosly made this account in the past and maybe something needs to be updated because the account has been sitting. I tried re entering my phone #, but nothing.

Thanks

[PradeepH]

Hi Erick,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[12c42fda]

Hi 

I am getting the same error that my phone number is in use. I do not have any previous accounts with upwork using that phone number. I have also tried chat support but its not getting anywhere. Can you please check on that? Thanks.

[7f62d824]

Hey guys.

I have the same issue. The phone was verified on my freelance account, but I couldn't verify it on the client account (says that the phone number is already being used (therefore, I can't create any job openings). 

No way to create a ticket, as the AI chatbot simply sets you to an endless loop of ai generated answers (which is frustrating to another level). Could you please create a support ticket to help me with the issue?

[LuiggiR]

Hi Laurynas,

I'm sorry to hear you are having trouble verifying your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4e6567bd]

I'm experiencing the same issue. Here's my problem:

I'm getting an error "phone number already in use" I probably signed up for upwork in college with a different account I no longer have access to. I need help merging accounts or deleting my old account.

[LuiggiR]

Hi Michael,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[29a46933]

The problem is you all can't resolve the issue unless we still have access to the old email account which most of us don't so this whole process has taken a ton of our time and resulted in nothing being done.  Never experienced anything like this and I'm just trying to hire people!!!  

[2fdd7db6]

I'm having problem where it say phone in use need help I keep going to not it's not helping keeps making me make a post need someone a person to talk with to resolve issue my phone number shouldn't be connected to another account

[2fdd7db6]

I'm having problem where it say phone in use need help I keep going to not it's not helping keeps making me make a post need someone a person to talk with to resolve issue my phone number shouldn't be connected to another account

[JoanneP]

Hi Danielle,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[c6729597]

Hi Joanne,

I am having the same problem.  When I apply for a job, I was being asked to enter phone number.  When I entered my phone number, I got the notification of "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."  I reached out before and did not get a response.  Please help create a ticket so one of your agents can reach out and let me know if this problem can be fixed and assist me.  thanks for your help in advance.

[ArjayM]

Hi Alice,

I’ve escalated your community post to a support ticket. One of our agents will contact you soon on this page to assist.

[12c42fda]

Hi i have the same issue that my phone number is in use. I just tried it again and still not working. I have tried chat support but it seems like it wont lead me to anywhere. Is there anyway we can check on this? I also see a ticket was opened and said it was resolved but its not. Thank you so much. 

[PradeepH]

Hi Krisha,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[fe8532cf]

Hello moderators, I am sharing the same issue with my account. I am trying to verify my phone number but the system is claiming that it is already in use. I have closed all other accounts I have. 

[3d1a21e9]

I am having an issue with my phone number, which is already in use in another account. I can't find out how to fix this or submit a support ticket.

[JoanneP]

Hi Robert,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[fe8532cf]

Hi Joanne,

I'm having the same problem. I haven't been able to make a ticket through the chat. Please could you help me with this?

Thank you,

Angel