Phone number already in use

[a2710568]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[1a6afcce]

Hi Arjay, I also am having this issue. Please help!

[sjymadeleine]

I am having the same issue. Can I please also open a support ticket?

[PradeepH]

Hi Madeleine,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[59b96993]

Hi, I am having the same issue, my mobile is still linked to an old client account so now as a freelancer I cannot apply to any jobs as I cant get the code! Please can you resolve as soon as possible as I am missing out on applications

[LuiggiR]

Hi Matthew,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[691a2a57]

I have this same problem.

I get this message when trying to verify my phone number (Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.)

[1a6afcce]

How do I get in touch with your support team? Every time I try this in the chat it isnt helpful. Please help!

[15bda49b]

Hi. Similar issue.

I'm trying to finish my profile but my phone number is still associated with my old and now closed account. Please can you remove the phone number from the associated account so I can finish setting up my new profile? Thank you

[sofia2008]

You are blocked because you are not allowed to have new account. You will have to reopen your first account.

[1a6afcce]

How do I get in touch with the support team? I'm having the same issue.

[uzoukwuvonnie]

Yes I need help I have contacted customer support online and nothing it's talking to a robot. 

[1a6afcce]

Hi Andrea, I also am having this issue. Please help!

[ce57ed44]

Hello Andrea,

I am having trouble with this issue. May you please assist me?

Thank you.

[449611d8]

Honest question. How do you reach the support team directly? I need to get my phone number situation fixed and forgot password emails do not work for my old account. I see no way to contact support.

[LuiggiR]

Hi Brent,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[10de1a6e]

Hello Andrea, I have the same issue how can I contact about this? Thanks 

[ArjayM]

Hi Vicky,

Arjay here, stepping in for Andrea. I've escalated your community post to a support ticket. One of our agents will contact you soon to here to assist you further with completing the phone verification process.

[63b0d62b]

I am experiencing this issue. Please reach out to me. 

[PradeepH]

Hello Henry,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[be68492b]

Hi

I am having the same issue! 

Thanks

[PradeepH]

Hi Nicholas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[be68492b]

Hi

I do apologise but for some reason my ticket has been deleted? Its saying my phone is already in use when i go to verify my account and i cant do any further work until this is solved - Please help!

Kind regards

[NikolaS]

Hi Nicholas, 

Could you please try accessing your ticket using this link? I see that thicket is still open and our team is looking into your report. 

[be68492b]

Ok, Please make support ticket as it isnt possible for us to do it.

[NikolaS]

Hi Nicholas,

When a ticket is created, you can view it from your Upwork account, and likewise, an email is sent to the email address you have on file. If you are unable to check the ticket, please check your email. If it's not in your inbox, kindly try checking your spam folder. Thank you.

[7b7dbde7]

Hello!

I need assistance in moving my phone number to my new account. I cannot access the email that my old account is paired to, so I am unable to close the account and move my phone number myself. Please assist with this. Thank you.

[6ffccdc5]

I need assistance with this issue

[f7e6520c]

I am having the same issue. Please help!

[e20f0ae6]

hi Andrea, can you please share steps to 'reach out support team directly'? i dont see any phone number or article with steps. When used the chat functionality from Contact Support page, the chatbot responds (not exacty quote unquote)- please go to community page OR go to Contact Support page - which i had already tried. Please fix your chatbot as well. Or gove some contact number to talk to someone directly

[0842a5b1]

I have the same issue where the phone number I want to use is already taken

[9d685585]

Hi Andrea, I need assistance with this as well. I created an account a while back and have the same phone number. I cannot apply to jobs now because it is requiring me to verify but it keeps saying the number is already in use. Please help!

[JoanneP]

Hi Frank,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[f48afaee]

How can I reach anyone on the support team directly??? I'm having the same issue and can't find any link to send a message to the support team.

[JoanneP]

Hi Kelly,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[5f05cb83]

I am experiencing the same issue and need help.

[16a4aa52]

Hello AndreaG,

I tried to reach the support team for this issue but I cannot find the link. I tried the chat and the bot just sends me a link that doesn't help. I get the "phone number already in use" error message. 

Thanks,

Tammy

[1ff9b958]

Hello, I tried to find how to submit a support ticket for this, but i just couldnt get the bot to direct me to a ticket form, so here i am. I have the same issue. My account will not let me add a phone number due to it saying my number is in use. 

[653780e0]

I need support as well with the phone number in use problem. When I click the links to send a support ticket, the web page does not load.

[NikolaS]

Hi Ellen,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[20f63e18]

Hi Andrea - I'm having the same issue. It says my phone number is in use.

i tried deleting my account and setting up a new one. And it didn't fix my issue.

i tried submitting a ticket but it says "we can't complete your request right now." 

can you help submit a ticket for my phone number issue?