Oct 1, 2022 10:50:16 AM Edited Mar 6, 2023 06:11:14 AM by Andrea G
Hi,
I am unable to verify my name with bank account name. Can you please reach out to me as I need to get this verified. Previously it was added and last year - I did without funds too. Trying to keep the same acount. Please assist. I can share account details if needed. Thanks, Raj **Edited for Community Guidelines**
Solved! Go to Solution.
Oct 5, 2022 02:58:10 AM Edited Apr 4, 2023 11:26:24 AM by Andrea G
Hi Duong,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Nov 21, 2022 08:21:56 AM by Mohamed A
I'm trying to add a bank account and it says that my financial account name is still my old name even though I've changed the profile name. Can you please assist?
Nov 21, 2022 10:51:36 AM by Tapsee S
Payment method verification in progress
Nov 21, 2022 07:15:00 PM by Jenny Ann P
Hi. I need help.
My account was already been verified same goes with my payment method.
The document I submitted showed my full name including my maiden name and married name and on the method of payment it shows my married name.
Please anyone who can check this for me.
Ive been working for over 1 month and up until now I havent withdrawed my salary which I badly need since I have kids to support.
Please help me.
Thank You!
Nov 21, 2022 07:48:54 PM by Avery O
Hi Jenny Ann,
The name mismatch on your payment methods has already been cleared. You should now be able to withdraw your earnings to your chosen payment method.
Let us know if you need further help with anything!
Nov 22, 2022 09:08:27 AM by Grégory T
Hello, everyone!
I added a new bank account in the payment methods and this is the comment I got: "The beneficiary name is mismatched."
Maybe because ther is an accent on "Grégory"?
How can I resolve this issue?
Thank you in advance!
Nov 22, 2022 10:45:45 PM by Ibrahim K
The beneficiary name is mismatched. however, my account name in the bank at the same as on Upwork. how can I solve it?
Nov 22, 2022 11:28:20 PM by Arjay M
Hi Ibrahim,
I have reached out directly to the team handling your case and I'm pleased to inform you that the name mismatch on your account is now cleared. Let me know if you need further assistance.
Nov 22, 2022 11:37:58 PM by Ibrahim K
Thank you for your response 😊, It's showing my account is now inactive, how can change it to active?
Nov 23, 2022 02:40:01 AM by Parvez H
Hi,
I am having "beneficiary name is mismatched" problem. My bank account name is A. K. M. Parvez Hossain. My Upwork name is Parvez Hossain. The are both practically same. I just did not use the family title A. K. M. in the Upwork ID.
Please help.
Nov 23, 2022 04:49:22 AM by Pradeep H
Hi Parvez,
Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.
Thank you,
Pradeep
Nov 23, 2022 01:13:27 PM by Andrej K
Hi, the beneficiary name is mismatched. however, my account name in the bank is the same as on Upwork, also on my ID. What can I do to fix it?
Nov 23, 2022 01:56:31 PM by Arjay M
Hi Andrej,
I reached out directly to the team reviewing your case and they've confirmed that your ID is now verified. The ID Verified badge is now available on your profile. Let me know if you need further assistance.
Nov 24, 2022 10:02:27 AM by Rin K
Hi there!
Actually, there is one issue that on my personal account my name is RINKU SON OF VINOD KUMAR and my Real name on documents is Only RINKU. that'swhy Upwork or Account not Accepting these. So what should I do in this situation pls Reply
Thank you!
Nov 26, 2022 12:57:32 PM by Oluwadamilare Samu A
My name has changed on my account but I still get a name mismatch prompt when I add an account with the correct name sequence.
Nov 26, 2022 01:45:44 PM by Luiggi R
Hi Oluwadamilare,
I can confirm that you no longer have a name mismatch on your end. Don't hesitate to let us know if you need further assistance.
Nov 27, 2022 10:27:44 AM by Oluwadamilare Samu A
I still have the issue. Attached to this reply is the name on my
account.
Nov 27, 2022 11:08:10 AM by Luiggi R
Hi Oluwadamilare,
I can see that you do not have a name mismatch on our end. If you're still seeing the error, please try using a different browser or the incognito mode of your current browser. You may also try clearing your browser’s cache and cookies.
Nov 27, 2022 02:20:53 PM by Oluwadamilare Samu A
It's tiring at this stage. I used a new browser, and it's still bringing the same prompt.
Do I have to delete the existing payment methods that have the old name arrangements?
Nov 27, 2022 03:16:22 PM Edited Nov 27, 2022 03:16:50 PM by Luiggi R
Hi Oluwadamilare,
Can you please check now and let me know if you can still see the message? Sorry for the back and forth, I've notified the relevant team of the error and I believe you should no longer see the error.
Dec 2, 2022 09:54:40 PM by Oluwadamilare Samu A
Hello Luiggi,
I have a similar issue of name mismatch again. It's been two days now.
Dec 2, 2022 09:52:12 PM by Oluwadamilare Samu A
Hello, it's been two days, and the error still remains
Q
Dec 2, 2022 10:43:48 PM by Annie Jane B
Hi Oluwadamilare,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 27, 2022 02:29:47 AM by Ajla S
Hello there,
I have recently joined Upwork, and as I was about to recieve my first payement, I got a notice that the beneficiary name is mismatching. I have accent characters in my legal surname, which upwork does not allow me to put in. Special accent character is the letter ž instead of z.
Thank you in advance,
Nov 27, 2022 05:56:17 AM by Annie Jane B
Hi Ajla,
Thank you for reaching out. Generally, it would take up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
Please also note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.
Nov 27, 2022 04:42:35 AM by Mohamed A
I'm trying to add my bank account which has the same name as my profile name but for some reason the financial account name is still using my old name. Can you please update my financial account name because I'm unable to do so myself?
Nov 28, 2022 09:07:02 AM by Luiggi R
Hi Mohamed,
The name mismatch on your payment methods has already been cleared. You should now be able to withdraw your earnings to your chosen payment method.
Nov 27, 2022 03:19:26 PM Edited Nov 27, 2022 03:20:38 PM by Ouzhan a
Hello support. I need some assitance;
1) I had the same 'beneficiary name is mismatched' problem because my name is Oğuzhan Şahin with special Turkish letters 'ğ' and 'ş' and I wrote it to upwork as 'Oguzhan Sahin'. To solve this problem I changed my name to on the upwork as 'Oğuzhan Şahin' Because of that clients started calling me 'Ouzhan ahin' Please tell me your opinions about this.
2) I have waited for a long time after I took and finished 2 jobs last 2 weeks and coudnt get any money yet because it took so long for ID vertification and this mismatched issue. Now there is a new problem. It shows that I have withdrawl the money to my local account with the reference number 533684451 And the money didnt come yet. I am in a financial crisis right now due to all that time past and lack of fast response of support mail adress. I would like to change this transfer to another account like vise or payoneer but it prevent me to change it. I made the job long ago, even spend money for it but didnt get any cent of it. Please help me.
Nov 27, 2022 04:02:05 PM by Luiggi R
Hi Ouzhan,
I can see that you no longer have any name mismatch errors on our end. Regarding your payment, I can see that you've made a Direct to Local Bank withdrawal. Please note that these types of transfers can take up to four business days to arrive at your bank. You can check this help article to learn more.
Nov 28, 2022 09:18:52 AM Edited Nov 28, 2022 09:19:58 AM by Ouzhan a
My name doesnt show it correctly. My name is Oğuzhan Şahin. Look at it please. It shows ouzhan ahin. And also we are enterig the 4th day of money arrival after 5 day guarrantee rule you have and your ıd vertification time and dismatch error. those are the jobs I shot at 11 november and its been a LONG time and upwork victimizing me so bad right now. I need an assistance but all I get so far for 10 days is.
'' check this help article to learn more'' !
I wonder how do you people get a wage for only making copy paste to the article links.
Nov 28, 2022 11:20:55 AM by Diego D
Hi all!
I am receiving the error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. Please visit our FAQ page for additional information." since November 11th and I don't know how to fix it.
I am using my first and last name in Upwork, but I am trying to use my company name in the payment method.
My identity is verified, all my company tax information (W-9) is already uploaded, and everything appears to be ok except the payment method verification.
I already read this
but I don't know how to complete the verification.
I cannot find a place to upload the required documents.
Could you please help me with this issue?
Thanks
Diego
Dec 22, 2022 07:13:03 AM by Diego D
Just to let the members know, I was contacted by one of the agents and everything was solved in a couple of days.
Thank you Arjay for your help!
Dec 22, 2022 10:48:01 AM by Pradeep H
Hi Diego,
Thank you for your message. Glad to hear that your issue is resolved. Feel free to message us if you need any assistance in the future.
Thank you,
Pradeep
Nov 29, 2022 04:35:27 AM Edited Nov 29, 2022 04:56:59 AM by Queeneth N
Hello dear moderators
I have recently added a new payment method but it says it's mismatched even if it's literally the same name on my profile.
There was no other message asking me to wait. It just says its mismatched.
Please can I get help with this issue?
Thank you kindly.
Nov 29, 2022 07:35:16 AM by Annie Jane B
Hi Queeneth,
Thank you for reaching out. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
Please also note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.