Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Abu,
You can enter your bank's information manually to be able to add it as a payment method. You may want to re-confirm the code and other information on file with your bank before entering changes manually to avoid potential withdrawal problems. Please check out this help article for more information about the correct format of the IFSC codes.
Hi Subhodeep,
You can enter your bank's information manually in order to be able to add it as a payment method. You may want to re-confirm the code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals. Please check out this help article for more information about the correct format of the IFSC codes.
Hi Subhodeep,
Thank you for following up. I’ve escalated your community post to a support ticket so that our team can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.
Hi Abirva,
As of September 2023, there are new banking requirements for withdrawals in Pakistan (PKR) and Bangladesh (BDT) currencies that require you to add your "Customer ID Type" and your "Customer ID." Please be sure to remove and re-add your bank details from your Upwork account and update all necessary information so your Upwork payments go to your bank account. Note: Your Customer ID is either your 13-digit ID number or the alphanumeric passport number associated with the Customer ID Type you chose.
You can find more information here.
Hi Yeung,
You need to make sure that you're putting in accurate and correct bank information when adding a payment method to your account. You must enter these details accurately to withdraw your money. You can find more information on the common bank codes for each country here.
If you need help, reach out to your local bank. Let us know if you need further assistance; we'll look further into that for you.
Hi Soma,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Hi Mays,
Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Hi Azhar,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Hi Azhar,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Hi Candy,
Thank you for your message. I am sorry to hear about the error message. Could you please tell us more about the error message? I see that your Upwork account is placed on hold due to an expired card. This hold should be auto resolved after you remove expired card details and add a new card.
Thank you
Pradeep
Hi Candy,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Hi Mahnoor,
Are you referring to the card you recently deleted? I checked and can confirm that your bank did not permit the transaction. If you're trying to add this to your membership plan, please contact your card-issuing bank to confirm if they allow recurring transactions on your card, as Upwork payments are classified as 'recurring.'
~ Avery
Hi Aadesh,
Thank you for reaching out to us. Could you please try adding a new bank account on your Paypal wallet and use that instead? If the issue persists, we suggest that you contact Paypal in order for them to check why the payment method keeps getting declined. If the issue has been resolved on their end but you still can't use it on your Upwork account, please let us know.
~ AJ
Hi Talha,
Thank you for reaching out to us. Could you please contact your bank and ask them to allow international transactions on your account and inform them that you want to receive payments from an international entity on your account? If the issue persists after this, please let us know. You may also try using other payment methods. You may check this article for more information.
~ AJ
Hi Zobiya,
I checked and all looks good with your payment method on my end! Could you please clarify what you're seeing on your end?
Same issue here.
-Marco Almanza
Hi MARCO,
The name mismatch on your account has already been cleared.
Let us know if our team can further assist you with anything!
~ Avery
Hi Derick,
I checked this for you and it looks like your billing method was successfully verified. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
