Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Akshay,
I am sorry to hear about the issue with making payment using your VISA Debit card. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hi Katherine,
It looks like you just added your payment method to your account. Please know that this is working as designed, and the team will need to verify your payment method against your account information. They should be done with this within 48-hours. If more information is required from you, they will reach out to you directly.
If this doesn't get resolved within 48-hours, you can come back here or reach out to our Customer Support Team directly to be assisted further.
~ Avery
Hi Gaurav,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Hi Nizar,
Thank you for your message. I see that you have already added a payment method to your Upwork account. If you are trying to add a new payment method, please contact your bank to verify your details and try again.
Thank you,
Pradeep
Hi Tulika,
Thank you for reaching out to us. Could you please share a screenshot from your end so that we can check and assist you accordingly?
Hi Dominic,
Thank you for your message. I see that you have already managed to purchase Connects today.
Thank you,
Pradeep
I'm facing the same issue.
I added the card details, but it says: "Your bank was unable to verify your information. Please contact them and try again."
Hi Vikas,
Thank you for your message. I see that you have already added your card on the account now. Let us know if you need further assistance.
Thank you,
Pradeep
Hi Jitender,
I'm sorry to hear that you're not satisfied with the response you got from the support team. In general, the authorization to release funds and approve purchases comes from your bank that's why we advise you to contact them and double-check everything on their end. If the issue persists, you can respond to your support ticket to reopen it and our support team will be more than happy to continue where you left off.
~ AJ
Hi Mishkat,
I'm sorry you're having trouble adding your bank account. Please get in touch with your bank to confirm if everything is ok on their end. Otherwise, don't hesitate to reach back to us after you've contacted them so we can assist you further if the problem persists.
Respected Manager,
I'm facing the same issue.
can you please help me?
- Nikunj
Hi Nikunj,
Thank you for your message. Please contact your bank to verify the payment details you are trying to add to your Upwork account. Once you have done that, you can try to add it again to your account.
- Pradeep
Hi Khyati,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Glory,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Hi Abdelrahman,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Hi Aly Mei,
To add your bank information, please follow the steps below:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
You can also check this help article for more information. If you still encounter issues adding your payment method, please let us know.
