Sep 22, 2023 08:20:38 AM by Mauricio L
Hi there, when I click on the time tracker it launches this URL: upwork:///nx/wm/workroom/34883662/overview
And all i see is a blank screen after that.
Does this means it will only work via the app?
My employer is requiring me to use it, adding time manually is working fine (thankfully), but would apprecieate any input on getting the time tracker to operate properly from a desktop environment.
Solved! Go to Solution.
Sep 22, 2023 11:35:04 AM by Annie Jane B
Hi Mauricio,
When logging your hours automatically, you can only use the desktop app. But when you want to add hours manually, you may go to your contract room > timesheet. Could you please try this? Let us know if you encounter any issues.
Sep 22, 2023 11:35:04 AM by Annie Jane B
Hi Mauricio,
When logging your hours automatically, you can only use the desktop app. But when you want to add hours manually, you may go to your contract room > timesheet. Could you please try this? Let us know if you encounter any issues.
Oct 24, 2023 01:13:58 PM by Betsy D
Hello! I am having the same issue with logging time automatically in the timesheet, and it doesn't seem to be resolved (Desktop) after updating Chrome + restarting. Any other thoughts? Thx!
Oct 24, 2023 05:53:13 PM by Arjay M
Hi Betsy,
Thank you for reaching out and we apologize for the inconvenience. If you are unable to log time on an hourly contract listed in the app, please close the app and log in to your Upwork account from your internet browser. Then, clear your cookies by going here and restart the app.
Let us know if the issue persists and we'll look further into that for you.
Jan 21, 2024 10:57:34 PM by The Cool N
I am facing the same issue. When
when I click on the time tracker it launches this URL: upwork:///nx/wm/workroom/36093994/overview
And all I see is a blank screen after that.
I am also unable to install the app.
Jan 22, 2024 02:20:14 AM by Pradeep H
Hello there,
I am sorry to hear about the trouble while accessing the Desktop App. Could you please try the troubleshooting steps shared below and refer to the FAQ section to connect with our technical team directly?
- Pradeep
Mar 11, 2024 07:54:46 AM by Sreenagalakshmi S
Hi,
I am facing the same issue and followed all the steps for clearing cache etc. upwork:///nx/wm/workroom/36453985/overview all I see is a blank screen. Upon further investigation I see the error message "Your connection to this site is not secure" I do not see any further option to bypass and proceed to the time tracker. Please help resolve this for me. Thanks
Mar 11, 2024 09:00:50 AM by NikolaS N
Hi Sreenagalakshmi,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 5, 2024 05:39:35 AM by Fisayo P
Hi, I'm having the same issue with the time tracker and I have tried all the solutions offered in this thread, but nothing has worked. What else can I do?
Feb 5, 2024 06:33:02 AM by Luiggi R
Hi Fisayo,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 9, 2024 09:06:38 PM by Consorcio Iii N
Hi, I am having the same issue and I've also tried all the solutions but nothing worked.
Feb 9, 2024 11:03:15 PM by Joanne P
Hi Consorcio Iii,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Oct 25, 2023 12:15:26 PM by Agustina N
Unable to clock in time with the time tracker
Hi Annie Jane B! When I click on the time tracker it launches this URL: upwork:///nx/wm/workroom/35238922/overview
I have already log out from the app, and only use from the desktop, using a brower. Could you help me? Thanks!
Oct 25, 2023 04:39:18 PM by Arjay M
Hi Agustina,
Arjay here stepping in for Annie Jane. Could you please try clearing your cookies by going here from your internet browser upon logging in? Then you can restart the app and let us know if the issue persists. We'll look further into that for you.
Oct 25, 2023 07:12:58 PM by Ligia S
Hi Arjay,
I'm having the same issue.
I've already followed the given instructions.
Oct 25, 2023 09:09:35 PM by Pradeep H
Hi Ligia,
Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly.
- Pradeep
Oct 25, 2023 09:31:50 PM by Joanne P
Hi Ligia,
Are you getting an error message? Could you please share more information about the issue you're having so we can investigate further?
Oct 26, 2023 06:42:32 PM by Ligia S
Oct 26, 2023 09:03:32 PM by Joanne P
Thanks for getting back, Ligia.
Could you please try the troubleshooting steps shared by Pradeep on this thread? If the issue persists, please report the issue following the steps on how to report a problem.
Nov 20, 2023 05:10:28 AM by Saleem U
Thanks for the response. Do you have any recommendation on what to do next? I landed my first job and it's been hours and no options have worked for me to log time on upwork! It redirects to a blank page "upwork:///nx/wm/workroom/35498509/overview"
Nov 20, 2023 06:18:51 AM by NikolaS N
Hi Saleem,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
May 2, 2024 10:33:11 PM by Aubrey S
Hello,I have the same issue, I can't seem to install the time tracker. Could you please help? I need the tracker asap for my work. Thank you.
Nov 12, 2023 11:47:34 PM by Anastasiia G
- Anastasiia
Nov 13, 2023 01:58:02 AM by Pradeep H
Hi Anastasiia,
I am sorry to hear about the issue using the Desktop App. Could you please try the troubleshooting steps shared above in my previous post and let us know if that helps?
- Pradeep
Nov 17, 2023 05:18:22 AM by Serafima P
hello, I have the same problem that was mentioned by other users above, and I tried all the steps, including the one that Pradeep sent the link to. Nothing helps, I am still stuck on the blank page and when i refresh it it just becomes a google search (no wonder it looks like a file directory at Windows...). I have a Mac, MacOs Monterey 12.5 (latest by the moment), and the updated version of the Chrome. Please HELP
Jan 21, 2024 05:30:33 PM by Tiffani D
Same here. I tried everything suggested here and still no luck. Same link everyone else is getting. If this doesn't work well maybe Upwork should implement guaranteed payments until this bug is worked out or offer a different workaround or more than just this one option. This one isn't doing the trick.
upwork:///nx/wm/workroom/35911795/overview
Apr 11, 2024 01:57:02 PM by Tamara D
Hi, I am experiencing the same error.
While trying to enable time tracking it retrievs me to this link the upwork:///nx/wm/workroom/36949762/overview and keeps blank.
Will you please assist me? As it says that adding hours manually aren't protectes by upwork.
Thank you!
Apr 12, 2024 02:02:25 PM by Jennifer H
I am having the same issue and it appears this has been an issue for a long time. I have had payment issues because I could not get to the tracker and manualloy tracked time is not guarenteed. This is costing me and other users money. Please look at this issue urgently. None of the recoemended troubleshooting tips have worked for anyone
Apr 22, 2024 05:30:29 AM by Micaela A
Exact same issue , when trying to enable time tracking it retrievs me to this link the upwork:///nx/wm/workroom/36949762/overview and keeps blank.
Apr 22, 2024 07:10:51 AM by NikolaS N
Hi Micaela,
Thank you for reaching out to us. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly?
Apr 28, 2024 11:01:43 PM by Pradeep H
Hi Simon,
I am sorry to hear about the trouble billing your time. Could you please tell us more about the issue you face and share a screenshot clearly showing the error you get while trying to log your time?
- Pradeep
May 19, 2024 09:37:22 PM by Simon W
Thanks, Pradeep. I have recorded the time manually. Might come back to you again during next project.
Apr 29, 2024 01:58:57 AM by Serhii S
[URGENT] I have my first hourly contract, but I cannot use the time tracker also. I see the redirect to upwork:///nx/wm/workroom/37095012/overview in my chrome browser and the blank screen as the result. Please help! Thank you.
May 6, 2024 07:55:13 AM by Kiah P
Hello everyone! I was still having this problem and none of Upwork's moderator's solutions worked for me. Finally realized why! No one is linking to where to download the app and the fact that you need it in order for anything to happen when you click on the button to open the time tracker. It does not work in browser.