Mar 1, 2021 12:53:32 PM Edited Dec 20, 2021 12:08:35 PM by Andrea G
Everytime I try and send a proposal for a job it ask for me to verify ID.
Solved! Go to Solution.
Mar 1, 2021 01:51:47 PM Edited Jan 13, 2024 05:58:45 AM by Pradeep H
Hi Latrice,
It looks like you're trying to apply to US-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Feb 28, 2022 09:48:53 AM by Rohan K
Hi,
When I click the support ticket link it says I have "no requests found." Should there be an ETA on when to expect a response?
Feb 28, 2022 04:17:12 PM by Ethan H
My account is on hold because I was trying to verify my ID and after one attempt of uploading my government ID (driver's license) it put my account on hold. I tried to use customer support to get me in contact with an agent, but the Help AI never redirected me. Am I missing a way to verify my Identity?
Feb 28, 2022 06:40:55 PM by Joanne P
Hi Ethan,
I'm sorry to hear that you had issues trying to reach out to our support team. A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 4, 2022 02:48:01 PM by Ray S
Hello, I just created my account and was asked to verify my location before sending proposals. I tried it but after one attempt of uploading my driver's license it says that I have reached maximum tries. Can I get help please
Mar 4, 2022 05:11:13 PM by Joanne P
Hi Ray,
I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 9, 2022 08:03:34 AM by Amber Senay M
I've submitted my ID multiple times and kept getting the message that my name didn't match, which is does. I edited my profile to include my middle name, logged out and back in, and now it's saying I reach max attempts and can not send any proposals. It says to contact support but how? The automated "Get Support" button only takes me through a loop of article searching. PLEASE HELP!!
Mar 9, 2022 08:15:05 AM Edited Mar 9, 2022 08:23:48 AM by Michael J
Hi Amber,
I'm sorry you're experiencing difficulty verifying your ID. One of our support agents will contact you directly via a support ticket.
Mar 10, 2022 12:09:35 AM by Ayo A
Hello, my account was placed on hold after I uploaded my Goverment issued id card for verification. Is there any reason this happened? How and when can I retry to upload. Thanks
Mar 11, 2022 10:14:29 AM by Nate G
Hey everyone, I'm new to using upwork and before submitting a proposal I submitted my ID and it didn't get approved (even though it was a scanned image). The time for support to reach back out is astronomical and not really ideal when it should be super simple to just reupload your ID. Any advice on expediting the process or being able to resubmit ID?
Mar 11, 2022 12:15:41 PM by Bojan S
Hi Nate,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Mar 16, 2022 04:04:49 AM by Kent J
The incompetent support bot has been saying it's having someone from support contact me for days and days now, and no one ever does. All of the forum notes directing users on how to contact support are incorrect, and the referenced pages and links have all been deleted from the system. So far, trying to get up and running here has been a horrifying weeks-long experience, rather than on other platforms, where the process takes a few minutes.
Mar 16, 2022 05:23:50 AM by Andrea G
Hi Kent,
I'm sorry to hear about your experience. I've followed up with the team handling your support tickets, you expect an update soon.
Mar 16, 2022 02:40:48 PM by Kathryn C
My account has been placed on a hold after I tried uploading my ID and it was not able to be verified. I keep getting redirected to a page that says Upwork will reach out to me to resolve the issue, but no one has. Can anyone please advise?
Mar 16, 2022 03:13:31 PM by Bojan S
Hi Kathryn,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Mar 18, 2022 12:14:19 PM by Bojan S
Hi Mohammad,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Mar 18, 2022 10:28:05 AM by Mohammad F
Hi Goran,
I need assistance with ID verification. I saw the message that I have reached the maximum number of tries. Now when I am trying to contact support, the BOT simply returns with the message that we have notified the support agent and you will be contacted soon.
It has been 2 days and I have not received any response, please guide me how should I contact them.
Regards
Mar 18, 2022 11:39:25 AM by Lawrence K
Trying to upload a selfie as part of Upwork's "identity verification." I successfully uploaded a picture of my govt id, but I keep getting an error message when I try to click on the message link they send me to upload my selfie I keep getting an error message.
Any ideas?
Mar 18, 2022 02:23:40 PM by Luiggi R
Hi Lawrence,
I'm sorry to hear you're having trouble with the verification process. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 3, 2022 09:54:06 AM by Rachel H
I am having the same problem. I've reached out serval times and have received no email to submit ID verification. I don't see that option on my account. I've been trying to get help for months now.
Apr 3, 2022 11:56:01 AM by Luiggi R
Hi Rachel,
I'm sorry to learn you're having trouble with the verification process. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 7, 2022 12:49:04 PM by Sarah F
Hello Upwork,
Please help--I uploaded a picture of my drivers license the other day and for some reason my account is now on hold. Can you please take a look as to why my account could not be verified?
Thank you!
Sarah
Apr 7, 2022 03:25:31 PM by Luiggi R
Hi Sarah,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 12, 2022 04:51:50 PM by Will T
Can someone at upwork help verify my ID? It got denied even though it is an authentic government ID PNG file. Please email me and fix this. I can send images to you so you can verify my identification.
Apr 12, 2022 09:19:43 PM by Avery O
Hi Will,
A member of the Customer Support Team has reached out to you directly to assist you further with your concern.
Apr 22, 2022 09:54:53 AM Edited Apr 22, 2022 09:56:58 AM by Tiffany G
I was asked to upload my ID card to verfiy my identity. Upon immediately uploading my State ID my account got put on hold saying they were unable to verify it is me and they gave zero solutions on how to fix this problem. I have seen that this has been an issue for several other people using this platform. I have been trying to get into contact with literally anyone I can at this point to resolve this issue for over an hour. I'm not sure why my State ID wasn't enough, but I also have a Passport & Birth Certificate proving I am who I claim to be, and I am shocked that no one has reached out with a solution, and that there was no solution provided the second my account was placed on hold.
Apr 22, 2022 10:50:46 AM by Bojan S
Hi Tiffany,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Apr 22, 2022 11:23:46 AM by Tiffany G
This is now the second time I'm having to make a post as it seems my last one got removed. I was asked to submit my ID for verification of identity, upon submitting my ID, my account was placed on hold saying they could not verify I am who I say. I was given no solution on how to fix this problem, have been reaching out to customer support for almost 4 hours with ZERO response, and now my posts looking for help are being removed or "archived".
Apr 23, 2022 09:42:04 AM by Mike G
Hey all. I just submitted a high-resolution scan of my passport to verify my ID, only to have the site tell me I've exceeded the maximum number of verification attempts and now I can't access the verification page at all. The automated support bot only goes in circles and won't connect me to a human. Any ideas? Thanks!
Apr 23, 2022 01:07:41 PM by Luiggi R
Hi Michael,
I'm sorry to hear you're having trouble with the verification process. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 25, 2022 07:14:53 AM by HYO JOON A
I have reached the maximum number of tries to upload your ID. So, I can not acess any new job. How can I solve this issue? I can not find support email address or service center emial.
Apr 25, 2022 08:27:53 AM by Andrea G
Hi Hyo,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
May 3, 2022 09:35:23 PM by Isabella M
After attempting to upload my ID, I got this email:
"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won’t be able to submit proposals for new jobs or accept new contracts.
We are sorry to have to take this step, but we must for the safety of our marketplace. Please let us know if you have any questions."
What am I supposed to do?
May 3, 2022 11:08:52 PM by Joanne P
Hi Isabella,
I've requested the help of our team to assist you in completing the location verification process. One of our agents will reach out to you directly via a support ticket.
May 11, 2022 06:22:00 AM by Cheryl L
I can't seem to get upwork to accept my Driver's License. It's a perfectly clear picture of my ID with all four corners showing, and in color. Not sure what to do here but can't seem to get anywhere with the chat option and don't see an email address to contact them. I'm new so I'm still trying to figure this all out....
May 11, 2022 08:37:39 AM by Nikola S
Hi Cheryl,
Thank you for reaching out to us. I shared your report with our team and your issue should be resolved now. Could you please log out of your account and then log in again to see if the issue persists. Let us know if you need further assistance.
May 16, 2022 07:48:54 PM by Right T
Hi my ID verification keeps failing even though they are legitimate and meet the requirements, is there a way I can log a support ticket? Every time I go to new support request I just get a blank page.
May 16, 2022 09:18:08 PM by Avery O
Hi there,
I have escalated your concern to the appropriate team and they will reach out to you to assist you further through an email support ticket.