Mar 1, 2021 12:53:32 PM Edited Dec 20, 2021 12:08:35 PM by Andrea G
Everytime I try and send a proposal for a job it ask for me to verify ID.
Solved! Go to Solution.
Mar 1, 2021 01:51:47 PM Edited Jan 13, 2024 05:58:45 AM by Pradeep H
Hi Latrice,
It looks like you're trying to apply to US-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Oct 6, 2022 02:51:11 PM by Andrew R
Hi Arjay,
I've asked the support team to help me for ID verification on Oct 3. But I haven't heard anything yet.
Oct 7, 2022 10:34:52 AM by Andrea G
Hi Andrew,
I went ahead and followed up with the team, you should receive an update soon.
Oct 6, 2022 10:51:04 AM by Jonathan G
Hello,
I tried to verify my ID a number of times and now my account is locked. When I try to submit to customer support the new request page doesn't seem to able to directly send in a request. Is there anything I can do?
Thanks!
Oct 6, 2022 11:01:17 AM by Chaika Maria Franc B
Hi Jonathan,
Have you tried the link through your account Settings? Hope this helps!
Settings > Identity Verifcation
Oct 7, 2022 03:21:18 AM by Brian L
Dec 12, 2022 06:58:01 AM Edited Dec 12, 2022 06:58:26 AM by Andrew H
I have the same problem. Can someone help me with that please? Thanks!
Oct 10, 2022 09:06:40 AM by Onesmus N
Oct 10, 2022 01:07:27 PM by Samer B
I would contact Upwork support about this. I would also try in another browser.
Oct 10, 2022 04:31:41 PM by Pradeep H
Hi Onesmus,
Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here . You can also view the notification on the registered email address as well.
Thank you,
Pradeep
Nov 2, 2022 05:52:48 PM by Venus J
I changed my address from the Philippines to the USA. However, my already uploaded and verified ID shows the Philippines as my address. It doesn't let me upload a new document, in my case, my green card. I'm getting a warning that I need to verify my new location to keep my account active. Please help.
Nov 27, 2022 12:20:04 PM by Vandana S
Hi Team,
I want to verify my account but not able to conenct to upwork support. it says 5 days delay.
I am seeing such messages since 20 days.
any one facing similar issue?
Nov 29, 2022 04:35:48 PM by Lawrence Eric T
Hello Everyone,
I have already filled out my w-9 form.
When I go to Identity Verification to change my country from Philippines to USA the click continue (see photo below)
This gives me 2 options in this window:
if i choose Change profile location and change it from Philippines to USA:
I get this error:
if i choose the upload documents (where I plan to upload my US Driver's License), it says that ID should be from Philippines
It seems that neither of the options would allow me to update my location.
Any suggestions are greatly appreciated.
Thanks in advance.
Nov 29, 2022 05:12:05 PM by William T C
Hey Lawrence, the country needs to match your ID. Looks like your ID is in the Philippines not the USA? Thanks!
Nov 30, 2022 12:30:43 AM by Lawrence Eric T
Hi Willam,
Thanks for your response. I cant change my ID either? I cant find it in the options presented. because it says, that "ID should be from Philippines" as seen on the screenshot. vice versa, I cant also change my location to USA because the ID that ive uploaded before was from the Philippines as seen on the first screenshot as well. I hope it make sense.
So, I guess the issue is I cant update neither my country location and my ID.
Nov 29, 2022 06:22:05 PM by Arjay M
Hi Lawrence Eric,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 9, 2022 06:13:36 AM by Nathan S
Im having this same problem, while being asked to do my ID verification.
Dec 9, 2022 07:09:08 AM by Andrea G
Hi Nathan,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 15, 2022 10:49:51 AM by Nathan L
Hello Upwork,
I just tried to submit my DL, but it says that its unable to authenticate. Can you please check this issue and let me know how I can go head?
Thanks,
Nathan
Dec 28, 2022 04:13:16 AM by Kamil S
I have uploaded my CNIC Card and sent my selfie as well but now Upwork is still sending me warning emails for identity verification.
Even tho I have already submitted my ID card but the warning is still there to verify the IDENTITY. They are not responding yet.
Jan 13, 2023 11:45:48 AM by Tia F
I have searched this topic for days and am unable to find a solution. My ID verification was not processed and I received an email stating my location could not be verified (USA). I have the flag at the top of my page that says, "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support." This link only takes me to a blank page in support without any option of submitting a request. Most of the links in the previous questions regarding this issue just take you to information pages with links that either run you in circles or lead to a dead end. Is there a way to resubmit my ID for verification? I certainly cannot locate it. Thanks.
Jan 13, 2023 02:22:15 PM by Arjay M
Hi Tia,
I have escalated your report to the appropriate team and one of the members has reached out to you via email with instructions on how to complete your ID Verification. Feel free to respond to the email or update this page if you have questions or need further assistance. Thank you!
Jan 17, 2023 10:59:40 AM by MESHACK M
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
Am getting that error yet i verified my ID successfully the firt time. What could be the problem
Jan 20, 2023 11:13:26 AM by Jennifer K
I submtted my driver license as a JPEG file. I keep receiving this message.
It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued driver’s license, ID card, green card or United States passport.
Jan 20, 2023 01:45:02 PM by Arjay M
Hi Jennifer,
Thank you for reaching out to us. I have escalated your concern and one of the team members will be assisting you further via a support ticket. You can access your tickets and coordinate with the team on this page to complete the ID Verification process.
Feb 10, 2023 07:48:00 AM by Claudia G
Hi Team! I'm having trouble with the system not accepting my ID and therefore I cannot book any jobs. I have submitted a ticket #38971712 but have not heard back or even received any sort of automated message saying that I will get assistance. Can someone please assist here?
Feb 10, 2023 09:17:34 AM by Andrea G
Hi Claudia,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 10, 2023 07:51:18 PM by Claudia G
Hi Andrea, its been over 48 hours since I opened the ticket and I have still not heard back. The system will not let me try again and I have not received any sort of guidance from the Tech Support team. Please advise.
Feb 10, 2023 09:58:57 PM by Joanne P
Hi Claudia,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 11, 2023 07:02:32 AM by Claudia G
Hi Joanne, I do have an open ticket but its been over 2 days since I opened it and I still haven't received any sort of support. I can't verify my ID and therefore I cannot use the platform. Please advise.
Feb 11, 2023 11:48:52 AM by Luiggi R
Hi Claudia,
Sorry for the delay in getting back to you. I've followed up with the relevant team and they have shared an update with you via your support ticket.