Nov 18, 2020 03:51:56 AM by Eduardo P
Solved! Go to Solution.
Sep 30, 2021 11:45:57 AM Edited Apr 9, 2024 08:39:33 AM by Andrea G
Hi Kori,
Some freelancers will be eligible for digital photo verification in place of a video call. To complete digital photo, or "selfie" verification, you'll be asked to take a photo of yourself on your computer or mobile device. If you run into any issues with your Browser Settings for Visual Verification you can check this help article. For any other issues, please reach out to our support team.
Dec 15, 2020 01:18:23 AM by Muyied Ulla B
Dec 15, 2020 01:57:25 AM by Aleksandar D
Hi Keren, Lusine, and Muyied Ulla,
I'm sorry to hear about the difficulties you are having with the verification. One of our team members already reached out to you all directly via a support ticket to assist you further.
Thank you.
Sep 25, 2021 02:13:00 AM by Benazir A
Sep 25, 2021 05:19:13 AM by Bojan S
Hi Benazir,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Dec 15, 2020 02:56:12 AM by Jeanne Pauline L
Dec 15, 2020 03:09:30 AM by Goran V
Hi Jeanne,
Could you please try clearing your cache and cookies or logging in via Firefox to complete your verification? Thank you.
Dec 15, 2020 03:24:12 AM by Goran V
Hi Jeanne,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Dec 15, 2020 04:45:29 AM by Josiah B
Upwork said that I need to verify my account. I have no problems with the ID identification because I have a passport, but the visual identification ALWAYS fail. I have tried using both the desktop and mobile method but it does not work. It always say that there is a technical problem so I should try again or try another method. I have done both of these solutions but nothing worked so far. Please can someone help me, I do not want my account to put on hold especially that I am now gaining momentum of jobs. I am flustered and sad about this.
Dec 15, 2020 06:13:45 AM by Aleksandar D
Hi Josiah,
I followed up with the team and you should be all set. Let us know if you need further help.
Thank you.
Dec 18, 2020 11:15:47 AM by Bojan S
Hi Farhan,
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
May 2, 2021 09:43:59 AM by Nikola S
Hi Pooja,
Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you via a support ticket to assist you further with your verification process. Please consider following up on the ticket so that our team can assist you further. You can access your ticket on this page.
Jun 13, 2021 06:14:44 AM by Marko A
I'm trying to verify my identity and have successfully completed the ID verification but I get 'technical problems' error when I try to take a selfie. Have just cleaned browser cache and cookies but the problem persists.
Jun 13, 2021 09:12:00 AM by Nikola S
Hi Marco,
I shared your report with our team and one of our agents already reached out to you directly via email to assist you further with your verification.
Jun 22, 2021 03:37:32 AM Edited Jun 22, 2021 03:39:49 AM by Andrii K
Hi All. Same problem here. ID verification is OK but when I'm trying to complete Photo ID verification I get "technical problem" issue. I tried several browsers, another laptop, clearing browser cache - no effect. I would appreciate any help. Thanks.
Jun 22, 2021 03:44:07 AM by Aleksandar D
Hi Andrii,
I'm sorry to hear about that. Could you please share a screenshot of the error so we can check?
Thank you.
Jun 22, 2021 06:20:51 AM Edited Jun 22, 2021 06:24:39 AM by Andrii K
Sure, here it is. I also tried to use mobile camera with the same result. The odd thing is that in mobile camera my face is appearing in the mentioned oval for a second but then this error appears anyway.
Jun 22, 2021 06:58:32 AM by Aleksandar D
Hi Andrii,
Thanks for following up! One of our team members will reach out to you directly via a support ticket to assist you further with the verification.
Thank you.
Jun 22, 2021 07:52:17 AM by Andrii K
Upwork agent reached me via Google Meet, it took a few minutes to complete the process. Thank you for your help.
Sep 30, 2021 10:45:18 AM by Kori D
Hi, sorry if I'm ressurecting a dead thread but I'm also having issues with the ID Verification. Whenever I go to take a selfie it says "No Face Detected". I've tried on my PC and my phone, I've switched up the lighting and I've cleared the cookies and cache but still nothing. Would really appreciate some help with this. Thank you!
Sep 30, 2021 11:45:57 AM Edited Apr 9, 2024 08:39:33 AM by Andrea G
Hi Kori,
Some freelancers will be eligible for digital photo verification in place of a video call. To complete digital photo, or "selfie" verification, you'll be asked to take a photo of yourself on your computer or mobile device. If you run into any issues with your Browser Settings for Visual Verification you can check this help article. For any other issues, please reach out to our support team.
Jan 13, 2022 12:36:46 AM by Ripon Deb N
I am facing the same problem and it says my account will be blocked for a certain period of time, what can I do? I want to complete the process from mobile.
Jan 13, 2022 12:54:52 AM by Goran V
Hi Ripon,
Just to confirm, did you try to follow the steps Andrea shared in her post?
Mar 26, 2022 08:19:50 AM by M A
Hi. I do not see any option for visual verification. When I click get started, it takes straight to the ID verification. Attaching scrrenshots for proof -
On clicking on Get Started, it takes to this page. There is no option for visual verification anywhere.
Mar 26, 2022 09:15:48 AM by Luiggi R
Hi there,
Note that you will need to complete the first step of the verification before getting to the next. Please go ahead and fill out the information you're being asked for the ID document verification portion of the process, so you can then complete the visual verification.
Sep 15, 2022 02:57:05 PM by Abdul-Aziz O
Hello Andrea, I trust you are doing well and good.
I have gotten the notification for verification. I started the process and I was able to upload my international passport. I then proceeded to the visual verification but I was not successful. Due to this, I decided to go back in order to restart the process. However, on restarting, I couldn't find the continue button to continue with the verification process.
At the moment, I can continue the process. Please help me out. Thank you.
Sep 15, 2022 04:55:56 PM by Arjay M
Hi Abdul-Aziz,
I have escalated your concern to the relevant team for further review. one of the team members will be assisting you by sending another notification so that you can complete the verification process. You can also expect an update on this page once your case has been fully reviewed.
Nov 23, 2023 01:13:05 AM by Md Sonu A
Hi Andrea G,
My selfie verification is taking too long. It has already been 4 days atleast. How do i get verified. And also now there is not continue button so that i could speak with the agent to get verified no option is available.
Nov 23, 2023 02:04:02 AM by Pradeep H
Hi Md Sonu,
I see that your account is already verified now.
- Pradeep
Dec 1, 2023 12:40:41 AM by Praise O
Hello.
I tried verifying my account, (the ID went through) but it said visual verification is under review.
The deadline for identification is in 2 days time. Would the visuals be confirmed before then?
Thank you.
Dec 1, 2023 02:09:22 AM by Pradeep H
Hi Praise,
If your visual verification is already under review, there will be no action taken on your Upwork account in case the review is not updated before the deadline.
- Pradeep
Jan 16, 2024 08:12:56 AM by Pradeep H
Hi Armin,
I checked your account and I see that your Visual verification is still in process. Please allow 1 business day for the team tor review and update your account.
- Pradeep
Jan 19, 2024 02:01:04 AM by YiLi W
I have been trying to pass the video verification on Upwork for over seven or eight times, but it still hasn't worked. The deadline is in three days and I really need help.
Jan 19, 2024 03:15:50 AM by Luiggi R
Hi YiLi,
Your selfie is being rejected because your Upwork profile picture doesn't meet Upwork requirements. An email notification with more details was sent to you as well.
Your profile photo must meet the following requirements:
Please check this article for more information on updating your profile photo.
Jan 23, 2024 01:09:29 PM by Arjay M
Hi Richard,
I see that you've successfully raised a ticket about your account concerns. Rest assured that your case has been escalated to the appropriate. Please allow our team time and you will get an update on one of your tickets here once it's been thoroughly reviewed.