Aug 26, 2020 02:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Apr 29, 2021 11:30:02 AM by Andrea G
Hi Abdulrahman,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 16, 2021 06:03:23 PM by Marie B
Hi:
I've been in the process of updating my profile, and even though I did provide a phone number, I haven't gotten any verification code.
Also, I wanted to change my profile name into my full name but I haven't been able to update my profile name.
Please advise
May 16, 2021 08:01:20 PM by Pradeep H
Hello Marie,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
May 21, 2021 08:58:22 AM by Linda A
May 21, 2021 09:15:01 AM by Bojan S
Thank you for reaching out to us, Linda.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 27, 2021 12:01:18 PM by Jeanettte B
I am trying to sign up as a new freelancer today and cannot get an OTP for my phone number verification. I repeatedly tried "resend code" and then tried using the "change number" option to reenter my phone number (which was already correct). No OTP ever arrived. Coincidentally, I just had to get an OTP for a different app and it arrived immediately, so the problem isn't my phone or service provider. I see no way to get assistance with this issue from Upwork.
May 27, 2021 01:34:47 PM by Andrea G
Hi Jeanettte,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 1, 2021 09:23:06 AM by Tocs O
I have the same problem, this should work automatically, shouldn't it?
I have not been able to complete registration so this must be happening to quite a few people.
Jun 1, 2021 10:13:38 AM by Bojan S
Thank you for reaching out to us, Tocs.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jun 8, 2021 07:32:51 AM by Asim D
Hey there,
I've trying constantly to get the security code on phone, but failing.
Jun 8, 2021 09:07:26 AM by Andrea G
Hi Asim,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 10, 2021 03:30:23 AM Edited Jun 10, 2021 03:34:41 AM by Bozidar M
Hi Upwork team,
I can't receive the verification code on my phone and email
Can you please help?
Thank you!
Jun 10, 2021 05:06:23 AM by Aleksandar D
Hi Bozidar,
It looks like our team just followed up with you via email. Kindly check on that and follow up on the request so they can continue assisting you.
Thank you.
Jun 19, 2021 02:43:20 AM by Akash C
Hi, I am not receiving OTP to my mobile number. Can you please fix it? Also, I want to change the mail id in my profile. Previous mail is not in working condition.
Jun 19, 2021 04:10:05 AM by Nikola S
Hi Akash,
I shared your report with our team and one of our agents already reached out to you directly via email to assist you further.
Jun 23, 2021 01:42:10 PM by Clarice K
I have the same issue! Can I get help with this. It is during my profile setup
Jun 23, 2021 02:28:52 PM by Andrea G
Hi Clarice,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 5, 2021 12:06:24 PM by Gema R
Hopefully they will help us to solve it soon by means of the ticket.
Jul 5, 2021 11:06:54 AM by Gema R
Hello, when I try to present a proposal for a job, it redirects me to a page where they will send me a code and I do not receive it.
I need to apply for jobs and because of this I can't.
Jul 5, 2021 12:00:43 PM by Andrea G
Hi Gema,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 5, 2021 12:07:52 PM by Gema R
Perfect, I haven't received any ticket yet, I hope it's soon, thank you very much.
Jul 12, 2021 09:56:39 AM by Kyirah H
Hi, I didn't receive a verification code for my new profile. What do I do?
Jul 12, 2021 11:35:25 AM by Bojan S
Hi Kyirah,
Looks like you were able to verify your phone number. Feel free to reach back to us if you need any further assistance.
Thank you!
Jul 12, 2021 12:55:56 PM by Gema R
Jul 12, 2021 01:24:59 PM by Bojan S
Hi Gema,
A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you’re experiencing, our agent will assist you accordingly.
Thank you.
Jul 12, 2021 01:48:56 PM by Gema R
Jul 12, 2021 02:19:41 PM by Bojan S
Thank you for following up, Gema.
One of our team members will reach out to you directly to assist you with your verification process.
Jul 23, 2021 10:48:55 PM by Fariza M
Hi
I am not recieving the security codes on my cell phone and its been months now.
Please guide
Jan 3, 2022 10:43:08 AM by Adam W
Hello,
I am having the same issue as everyone else. Saying "something went wrong" when trying to verify phone number. Can you please assist with resolving this?
Jan 3, 2022 11:41:16 AM by Andrea G
Hi Adam,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Aug 2, 2021 10:50:06 PM by Victor O
Hello, I am trying to withdraw funds but I am told to verify my account with a code sent to my phone. The code never gets sent and I hae been repeating the same thing for 10 times now. I also annot access settings due to the same huddle. HELP!
Aug 2, 2021 11:07:55 PM by Aleksandar D
Hi Victor,
I'm sorry to hear about that. One of our team members will reach out to you directly via email to assist you further.
Thank you.
Aug 3, 2021 11:38:24 AM by Luke M
Hi, I am new to Upwork and am currently creating my profile. I am on the 'A few last details' section and, when I request a code to send to my phone number, nothing gets sent.
Aug 3, 2021 12:28:55 PM by Andrea G
Hi Luke,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Aug 17, 2021 04:08:06 AM by Leah H
When I am creating my profile and get to the phone verification step and get this error message: "Something went wrong. Please try again later." No code is ever sent and I can't move past this step.
This has been going on for a week and isn't fixing itself - can someone from support please reach out to me so that I can finish making my profile?
Aug 17, 2021 04:09:53 AM by Aleksandar D
Hi Leah,
I'm sorry to hear about your troubles. One of our agents will reach out to you directly via email to assist you further.
Thank you.
Nov 25, 2021 08:13:56 PM by Edwin U
Hi Aleksandar,
I am having the same issue and tried getting help from the support chat with no luck.
Can I have one of your agents reach out to me directly via email as well please?
Thank you,
Edwin