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Re: No response: What do you do when your client does not respond to work submitted?

Ace Contributor
Sally W Member Since: Nov 25, 2016
1 of 17

Last week I submitted the first milestone of editing/writing work to new client. We had spoken, I had reviewed the ms, and I felt confident what she was looking for in terms of editing/revisions. I submitted on the deadline (last Friday) and heard nothing back which is very unusual, in fact has ever happened. I am a top-rated developmental editor and writer.

 

On Tuesday (yesterday) I followed up, making sure she had received material. No response. So of course I'm thinking the "worst."  She's put off perhaps by my editing and evaluation I gave her, maybe doesn't know how to address it having never working with a professional editor before. I understand it can be awkward. 

 

So I'm looking for some tips here -- what are some effective ways of handling this? 

 

Thanks everyone for your response!!

 

Sally Wolfe

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 17

If you submitted through the proper "Submit work and request payment" function on the contract you do nothing, as you will be paid automatically 14 days afterwards, provided it was fully funded.

Community Guru
Kim F Member Since: Aug 26, 2015
3 of 17

Twice recently files I've attached to the "Submit work and request payment" function haven't actually gone through although the screen said they were there when I pressed the button. 

 

I now submit files via the message board or email as well. It may be worth you doing this to be on the safe side.

Community Guru
Cheryl K Member Since: Jul 16, 2015
4 of 17

Kim that happened to me today.

 

I submitted two files yesterday (a day early) and this afternoon got a message asking for the files. This time I not only sent them through the submit work, but I sent them through messages and gmail.

 

To the OP, if your client is in Europe, they might be out for the August holiday.

Community Guru
Wendy C Member Since: Aug 24, 2015
5 of 17

I only use the 'submit files' option when a client has gone AWOL - something I've only encountered once in the last 2 or 3 years.

 

My normal procedure is to email them to the client and attach them via the workroom message board as backup.

Community Guru
Jennifer M Member Since: May 17, 2015
6 of 17

^ I used to do that but I found I got my escrow release faster if I forced them to grab files from the milestone. If they get them in email, they are less likely to release escrow faster since they don't have to log in.

Community Guru
Tiffany S Member Since: Jan 15, 2016
7 of 17

@Cheryl K wrote:

Kim that happened to me today.

 

I submitted two files yesterday (a day early) and this afternoon got a message asking for the files. This time I not only sent them through the submit work, but I sent them through messages and gmail.

 

To the OP, if your client is in Europe, they might be out for the August holiday.


 This has happened to me four times with three different clients over the past couple of weeks. 

 

 

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Ace Contributor
Sally W Member Since: Nov 25, 2016
8 of 17

Thank you for your reply.

Active Member
Philip C Member Since: Jan 2, 2019
9 of 17

Hi Petra, Can you show a screenshot of where this "Submit work and request payment" page is? I don't see it anywhere.

Thank you,

Philip

Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 17

Hi Philip, 


I responded to your other thread here. I thought it was a general question, and you were asking for future reference. When I checked your account, I did not see any fixed-price contract, and can only see hourly contracts on your account. This means that you do not have a milestone-submission page. Since you have hourly contracts, you should be logging hours for each contract using the Upwork Desktop App. 

I would recommend that you read up on the resources we have compiled here to help you understand the platform better. Let us know if you have further questions!


-Avery
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