Jan 16, 2018 05:07:47 AM by Dirk G
When I tried to hire, I´ve got this error.
I tried with several browsers.
Nobody at upwork support or coworkers did help me yet. Maybe, upwork needs no new clients or money?
😉
Does anybody know, what´s wrong with that error?
Thank You!
Kind regards, Dirk
Jul 26, 2018 07:47:14 PM Edited Jul 26, 2018 08:05:55 PM by Ryan C
Hello Scholars O,
Can you please send me a private message of the screenshot of the error you are receiving for us to further assist you?
Thank you.
Jun 10, 2018 06:29:54 AM Edited Jun 10, 2018 06:51:30 AM by Joanne P
Hello,
I have the same mistake.
Please check out this contract **Edited for Community Guidelines**
Thx!
Jun 10, 2018 07:11:36 AM by Joanne P
Hi Olesya,
I checked and I don't see any errors on your job post.
Jun 11, 2018 02:59:59 AM Edited Jun 11, 2018 03:12:30 AM by Goran V
Hello,
An error appears in this step. I can not hire a freelancer.
**Edited for Community Guidelines**
Jun 11, 2018 03:13:15 AM by Goran V
Hi Olesya,
One of our team members will reach out to you directly and assist you further, thank you!
Sep 17, 2019 04:50:11 AM Edited Sep 17, 2019 04:58:03 AM by Goran V
Hi, this shows up: Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound. - when I try to hire a freelancer. I don't have anything of the above. Can you help? My account email is **Edited for Community Guidelines**
Sep 17, 2019 05:00:56 AM by Goran V
Hi Fei,
In order to be able to hire your freelancer you will need to add your address. To do this, go to Settings > My Info > Company Contact and add your full address. Thank you.
Feb 23, 2018 04:56:11 PM by Piet T
Hey, I got the same error and resolved it by going to Settings -> My Info -> Address and removing the special character (in my case a ß) and going back to the poposal afterwards.
I hope this helps!
Mar 1, 2018 05:12:02 AM by Ubeydullah K
Hi there,
I had the same issue.
It was fixed when I filled out my address details. I guess empty address fields cause that problem as well and not just special characters. Cheers.
Jun 7, 2018 12:55:28 AM by Joerg P
Hey upwork, you should put this bug on your highest urgency level.
For an international platform this is very annoying. I have the same problem. Seems like because my name is written with an "ö". Now I can't use PayPal and have to use my Credit Card, which means I have to wait some days to verify.
Jun 7, 2018 01:15:47 AM by Goran V
Hi Joerg,
I`m sorry about the inconvenience this had caused you and thank you for your feedback, I will share this with our product managers.
Jun 20, 2018 04:15:59 AM by Milan H
I'm having the same problem! Why doesn't that issue get fixed!? I want to hire someone but can't!!!
Jun 20, 2018 04:30:03 AM by Goran V
Hi Milan,
One of our team members will reach out to you directly and assist you further, thank you!
Aug 6, 2018 05:47:15 AM by Arnaldo H
Hello again
The problem seems to be solved when one updates his contact information, as suggested.
Please change the error message, indicating one has to go to Settings > My Info etc. - and people will get it 🙂
Best,
Erik Arnaldo
Sep 14, 2018 01:10:23 AM by Goran V
Hi Evgeniya,
One of our team members will reach out to you directly via ticket and assist you further with this, thank you.
Nov 8, 2018 05:41:06 AM by Goran V
Hi Sonder,
I see that you have been on a live chant and one of our customer support agents assisted you with this. If you have any additional questions feel free to post them here, thank you.
Nov 28, 2018 04:58:55 AM by Georgi G
I have the same error and I'm about to give about, already tried to change everything in the text and it stil appears the same error.
Nov 28, 2018 05:24:43 AM by Goran V
Hi Georgi,
Our team will reach out to you and assist you further with setting up your address, thank you.
Dec 12, 2018 02:56:41 AM by Olena O
I need urgently hire a freelancer and I can't do this because I have this error
Address may only include letters, digits, ...
Dec 12, 2018 03:19:53 AM by Goran V
Hi Olena,
One of our team members will reach out to you via ticket and assist you further with your address, thank you.
Dec 14, 2018 03:23:48 AM by Carsten B
Same problem here. Can't hire freelancer:
"Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound."
Dec 14, 2018 04:25:31 AM by Goran V
Hi Carsten,
One of our team members will reach out to you via ticket and assist you further with hiring your freelancer. Thank you.
Dec 26, 2018 05:17:24 AM by Alexander F
Hi Goran, have the same problem.
Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound.
City may only include letters, digits, space, dash and apostrophe. Should include at least one letter.
Best regards
Alexander
Dec 26, 2018 05:40:57 AM by Goran V
Hi Alexander,
One of our customer support agents will reach out to you via ticket and assist you further with your address, thank you.
Jan 2, 2019 10:24:40 AM by Mark K
How this is possible website like this have a basic problem with that kind of error.
I am trying to hire a frolancer and get this message:
"
"
Jan 2, 2019 11:18:03 AM by Bojan S
Hi Mark,
I've escalated your concern to our team and one of our team members will reach out to you directly to assist you further.
In the meantime, please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please share any question on your support ticket and our team will assist you further.
Thank you!
Jan 14, 2019 10:15:52 PM by Erwan F
Hi,
I had the problem just now and I found the solution. The problem is the address with your paiement method. I had "é" in the address. I just changed by "e" and now it works!
have a good day
Mar 7, 2019 09:00:20 AM by Hiromu S
I'm getting the same error
Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound.
Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound.
City may only include letters, digits, space, dash and apostrophe. Should include at least one letter.
And not use funny letter.
Mar 7, 2019 09:22:57 AM by Bojan S
Hi Hiromu,
One of our agents will reach out to you directly to assist you with updating your address information.
Thank you.
Mar 10, 2019 04:42:22 PM by Milan L
Hello,
I am encountering this issue as well.
Mar 10, 2019 04:57:26 PM by Cray H
Hi Milan,
One of our team members will reach out to you through an email to assist you with updating your address.
Mar 18, 2019 08:28:37 PM by Mike D
Hi guys i am also having this problem and unable to figure out how to correct it, I didnt use any unusual letters in my address, as it is St. John's Newfoundland unless the apostrophe is considered to be an unusual letter. If someone could please contact me to advise me how to fix this issue it would be greatly appreciated as i have someone i would like to hire here and have a lot of other jobs which i will be looking to freelance out as well.
Mar 19, 2019 12:03:25 AM by Avery O
Hi Mike,
The Customer Support Team will reach out to you to assist you with updating your address on your account.
Mar 30, 2019 09:36:09 AM by Jonathan H
Hi Dirk,
I got that message too but solved it.
1. go to ur profile image top right, click on SETTINGS
2. click Billing Methods on top left
3. then you see ur card, there are 3 dots on right to click "edit"
4. then change City or any field that has the wrong characters...
in my case I had put St.Paul... Upwork doesn't allow periods, so
I put Saint Paul instead and it worked!
Hope that helps others. 🙂