Cancel Contract / End Contract

[Manuel R]

Hi

I already paid a contract but I and the freelancer agree to refund the money because the work wasn't fixed.

I would like some help because I do not know if end the contract or not.  how can I do this process to take my money back? 

[Vladimir G]

Hi Manuel,

If the payment was released on your contract, you'll need to communicate with your freelancer regarding issuing a refund in order to get the funds back. If this was already agreed, you can keep the contract open until you receive the refund but note that refunds can be issued on closed contracts as well.

[Mhd Ghazwan A]

Hi,

I need to end a contract wich is aready paid, the freelancer keeping postponding finishing the poject since 45 days so far.....what is my best solution in this situation please !

Thanx

[Vladimir G]

Hi Mhd Ghazwan,

I'm not familiar with the terms of your contract but if your freelancer isn't providing the work you agreed and paid for, and you can't resolve this problem in direct communication, let us know and we'll have someone follow up with you to review and advise.

[Mhd Ghazwan A]

Thank u so much dear Vladimir...I will keep u updated !

[Mhd Ghazwan A]

Dear Vladimir,

I think the situation with that freelancer leading no where. it is clear she is busy with another larger project.

I asked her many times when I can get my project, and every time she soon....and nothing then !!

I have to end this contract and to got my money back.

Please advice what can I do.

Thank u

Regards

Gazwan

[Valeria K]

Gazwan,

You can end a contract anytime. If the money is still in Escrow, you'll be able to request a refund from Escrow and the freelancer will have 7 days to approve it or dispute it. The money that has already been released to the freelancer can't be disputed. You can ask the freelancer to issue a refund if they didn't deliver work as agreed.

[Mhd Ghazwan A]

Velaria,

Thanks for the reply.

depends on the attached file, that's mean that my payment is not in the Escrow any more.

so in this case 95% I will not get my money back and I will nt get the project also !!  right ??

[Valeria K]

Gazwan,

Fixed-price contracts allow clients to deposit money into an Escrow account at the start of the project and release the payment from Escrow after they received and reviewed work delivered by the freelancer. The client releases the money at their own discretion. Unfortunately, after the money was released and withdrawn by the freelancer, Upwork doesn't have any access to it as it's not stored in Escrow anymore. 

In the future, please make sure you release payment to the freelancer only after you received and checked the work.

[Mhd Ghazwan A]

in fact I'm surprised about this point bcs I didn't release the amount at all.
I thought this is happened automatically somehow !!

even I tried to find any history actions to review what and how the amount had released but I find nothing !!