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Re: Need to contact support to verify my credit card but it doesn't give an option to contact suppor

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
61 of 1,029

Hi Rick,

 

We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us. 

~ Bojan
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Konstantin A Member Since: Mar 28, 2019
62 of 1,029

Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"

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Goran V Moderator Member Since: Mar 24, 2017
63 of 1,029

Hi Konstantin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.


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Ata K Member Since: May 15, 2019
64 of 1,029

Hi Upwork staff,

I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact. 

Dr. Ata Karim

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
65 of 1,029

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
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Ata K Member Since: May 15, 2019
66 of 1,029

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
67 of 1,029

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Ata K Member Since: May 15, 2019
68 of 1,029
Thanks.
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Mary B Member Since: Aug 1, 2019
69 of 1,029

I am having the same issues too.

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Aleksandar D Moderator Member Since: Mar 23, 2019
70 of 1,029

Hi Mary,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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