Feb 2, 2023 06:52:46 PM by Ely B
I don't feel safe and trust upwork, how can you convince me that upwork is a reliable place to hire people or work on ?
I got suspended, by posting a job that includes our website/app in the job post. But here's what the policy team had stated :
'included your direct contact information'
That is our app that we are making and there is no any contact information directly toward us!, that is not our contact information !.
This job posting stated: Please check our social media platform, in google type in xxx.
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Whereas we are making a social media platform website/app.
See here in upwork's terms policy, it said it's fine to share our company's website !
https://support.upwork.com/hc/en-us/articles/360051749534-Keeping-your-contact-information-safe
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Yes. Just remind the freelancer to only contact you through Upwork until the contract starts.
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We never shared email, phone numbers etc !!
but we just want to let the freelancers know what we are making, website/app, hence they'd know if they have the skill and understand the job's project. !
If you need to share an email address to get access to systems so you can scope a project. Examples would be:
I don't feel safe and trust upwork due to this, so how can you convince me that upwork is a reliable place to hire people or a place to work on ?
Feb 2, 2023 09:05:43 PM by Pradeep H
Hi Ely,
Thank you for your message. I am sorry to learn about the recent action taken on your account and how you feel about the same. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Feb 17, 2023 07:35:12 AM by Ely B
Please answer my queries here :
https://community.upwork.com/t5/Clients/Banned-by-error/td-p/1254314
Feb 17, 2023 07:58:54 PM Edited Feb 17, 2023 08:10:51 PM by Ely B
I am very confused with how upwork unfairly treating us recently. In the policy stated 'no direct contact before hiring'. So I understand that means, it's included in the job post that, it should not state your contact information. But if we were asking to see their social media or see our social media app, then upwork all the sudden made an assumption if that is an intentional attempt to make the freelancers to reach out to your social media pages (linkedin, instagram, etc) to make direct communication.
Here's what upwork has deemed as a direct contact statement's violation :
a. We are making a social media app, please find in google and type in our social media app 'example : asdf' in google to find it.
(Because to work on this project, you must have the app be in an installed state, but upwork assume this to make the freelancers type in your social media account page 'asdf' in any social media sites such as instagram,linked, etc. Isn't this means, it's the upwork english's problematic english side ?)
b. We need to know how familiar are you with social media app's UIUX, because we are making a social media app, So send me your social media profile Url please ?.
(Because this is how we evaluate your UIUX exposure experience. But upwork had assumed this for us to reach the freelancers in their social media page. But isn't it clearly state, it's to evaluate their UIUX exposure experience ?).
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While in our head, our self, we feels insecured for any direct contact or direct hiring process beyond off the platform.
So my question is, why the policy stated as 'no direct contact before hiring', that's it, as there's no further explanation to it, while they still can suspend/banning you, for unintentionally asking for and/or showing social media url before hired which completely has no intention for direct contact before hiring. So why did not the policy stated as otherwise to be more clear because it's very unprofessional to ban/suspends you while you are not violating.
Can upwork suspend/ban you for any unintentional violation ? because as a human, there's always be a human error or missed understanding unlike a machine with lower error possibilities.
Can upwork suspend/ban you for any such missunderstandings ?
It is why, I made this post : https://community.upwork.com/t5/Clients/Upwork-Suspend-You-Anytime-They-Wish/m-p/1243952
Problem with suspension is that, it will causes delay to the projects, so I would advise to make a post management feature, whereas; user can post then have the upwork's team to review it before publishing instead of making an auto direct ban / suspension because it will lead to waste of time. Then after upwork's side have reviewed it and found no violation, only then; we can post to the public. Why did not upwork has thought of this idea, instead of very wrongly made unprofessional assumption of violation hence suspending/banning an account ?!
Feb 17, 2023 09:02:25 PM by Jonathan L
Ely B wrote:Here's what upwork has deemed as a direct contact statement's violation :
a. We are making a social media app, please find in google and type in our social media app 'example : asdf' in google to find it.
(Because to work on this project, you must have the app be in an installed state, but upwork assume this to make the freelancers type in your social media account page 'asdf' in any social media sites such as instagram,linked, etc. Isn't this means, it's the upwork english's problematic english side ?)
Emphasis mine.
Ely, it is really hard to understand the root of the communication error. You claim that Upwork's legalese is problematic English, but your own post is full of broken sentences, improperly formulated clauses, etc. Basically, the post is full of broken English. How then is anybody who reads the post supposed to be able to determine whether the root of the issue lies with Upwork's policy publications and not your ability to correctly read/interpret them?
Feb 18, 2023 07:47:58 PM by Ely B
Jonathan L wrote:Emphasis mine. How then is anybody who reads the post supposed to be able to determine whether the root of the issue lies with Upwork's policy publications and not your ability to correctly read/interpret them?
First of all, I am not a native English speaker. But this issue might be caused by missunderstanding/human error. What I am saying is that, what I did is definitely not a violation nor an attempt to seek communication off the platform. But upwork assumed that I was asking/making that to happens.
So the missunderstanding here is that, Upwork thinks by typing in your brand name here any where in the platform, hence it will gets people to search for it in google then sought or find me. Yet I did not know that, so Upwork should have explicitly explained that, that's where the missunderstanding is. Because in fact, like I said, I don't want anyone to direct contact me due to my privacy and safety concerns.
Feb 18, 2023 12:14:50 PM Edited Feb 18, 2023 12:15:01 PM by William T C
Ely,
Please state in one short sentence how we may assist you? Have a great day!
Feb 18, 2023 07:43:22 PM by Ely B
I had questioned in the first post :
A. Can upwork suspend/ban you for any unintentional violation ? because as a human, there's always be a human error or missed understanding unlike a machine with lower error possibilities.
B. Can upwork suspend/ban you for any such missunderstandings ?
C. A feature suggestion. Why did not upwork has thought of this idea, instead of very wrongly made unprofessional assumption of violation hence suspending/banning an account ?!
The idea of this thread is that, I felt unfairly got blocked, the notification was permanent account blocked. While it was all imposed based on missedunderstand and/or human error. So upwork should have made such a feature in point C, wheras; to mitigate all of that.
Feb 18, 2023 07:59:26 PM by Jonathan L
Feb 19, 2023 10:24:11 AM by Ely B
A& B They were permanently banned me, but they let my account unbanned because it was unintentional. So they warned me for the first missunderstanding.
What happened was, I made a job post, then there was a missunderstanding. Then I reposted an old job post, which was not warned earlier. When I was reposting, I forgotten to check and read the interview questions which contains what they've perceived as a violation.
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Missunderstanding:
We are making a social media app, please find in google and type in our social media app 'example : asdf' in google to find it.
Unintentional :
We need to know how familiar are you with social media app's UIUX, because we are making a social media app, So send me your social media profile Url please ?.
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C. No they don't have this, it's why I was suspended. It's a publishing managing feature where you can post your content, but before it goes public, the AI/ML/manual human would review it firstly. If violating, then it will not goes public and creates a warning to the poster instead of just suspending it right away.
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What I am saying is that, it's bad for everyone, if it was unintentional/misunderstanding hence you get suspended/banned. If an honest and good user had an unintentional/misunderstanding activities hence get suspended/banned, then that would be bad for upwork's business right??.
Feb 19, 2023 05:08:32 PM by Jonathan L
Ely B wrote:
C. No they don't have this, it's why I was suspended. It's a publishing managing feature where you can post your content, but before it goes public, the AI/ML/manual human would review it firstly. If violating, then it will not goes public and creates a warning to the poster instead of just suspending it right away.
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What I am saying is that, it's bad for everyone, if it was unintentional/misunderstanding hence you get suspended/banned. If an honest and good user had an unintentional/misunderstanding activities hence get suspended/banned, then that would be bad for upwork's business right??.
Oh, you meant a warning system. That would be nice.
Feb 19, 2023 06:24:29 PM Edited Feb 19, 2023 07:29:01 PM by Radia L
if it was unintentional/misunderstanding hence you get suspended/banned. If an honest and good user had an unintentional/misunderstanding activities hence get suspended/banned
Most Clients and Freelancers will not get banned for sharing URLs.
Related to my other post below, Upwork has their rules for their convenience. They will use rubber terms or bend some vague terms, to ban someone who only ask freelancers to do a Google Search, while allowing others who blatantly ask for an email address or provide direct link to their websites. I honestly don't read all of Upwork's lawyer-languaged terms, but I'm certain they are allowed and protected from doing those "discriminations". They ARE allowed and protected from suspending people anytime they wish.
Feb 18, 2023 08:12:30 PM Edited Feb 19, 2023 07:10:14 AM by Radia L
Rules/laws made by humans and will follow the current social condition. There were legal rules about how to deal with slaves, where all of them are obsolete now because slaves itself are illegal.
The paragraph above is an extreme example about how hard it is to create rules/laws. Even nation laws requires complex discussion, still will not satisfy everyone, and must change overtime. Let alone the rules in Upwork.
Here's a post in another thread. It mainly talk about freelancer but it's related:
it is something out of my control (at their "mercy"). I'll just make sure I'm being careful and not too dependent on them.
You're in Indonesia so you should know Tokopedia. That's the one I mentioned in the other thread, where you might be able to take your money back from a bad seller even when you already clicked the "Received without problem" button (money released from escrow). The seller will protest which might be responded by "you've been having many complaints and we decided to help the buyer this time" (something like that).
They own this place, they have terms for their convenience and protection. Not ours.
Feb 18, 2023 04:13:19 PM by Yusuf D
does this mean you can't have an interview with a freelancer before you hire them?? That seems ridiculous.
Feb 18, 2023 05:39:27 PM by Jonathan L
That is ridiculous. Which is why it isn't true. The only restrictions are that the interview needs to remain on the Upwork platform, without the sharing of contact details until your first contract with the freelancer begins.
Feb 19, 2023 11:48:36 AM Edited Feb 19, 2023 11:50:44 AM by Ely B
Hi,
My account got suspended but I can not find any emails, nor in my spam box either. I am so worried, because my account was already being closely monitored due to unusual activity, excess dispute, which strain Upwork’s resources. So I made a post in https://community.upwork.com/t5/Clients/Excessive-Disputes/td-p/1254664. Where I found the solution to reduce my dispute is just by releasing the work eventhough it is not satisfying.
Before that I was suspended for an unintentional/missunderstanding about direct contact policy violation, so I made a post about it here https://community.upwork.com/t5/Clients/Direct-Contact-Policy-Violation-Flaws/m-p/1254669#M91069.
Now I am worried that even any kinds of unintentional mistake and missunderstanding from the TOS can leads you to a suspension, so if that would means I should just hire less people here or minimize my hiring here to prevent any further upwork's action to my account ?
Could also the unintentional activity was because my account got hacked ? because recently, a freelancer hacker, is hacking to my account and work which intentionally trying to delete my work.
Feb 19, 2023 01:10:47 PM Edited Feb 19, 2023 01:11:19 PM by Luiggi R
Hi Ely,
I'm sorry about any inconvenience caused by your recent account holds. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 17, 2023 06:25:51 AM Edited Feb 17, 2023 07:37:43 AM by Andrea G
Is my account banned by error ?
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Feb 17, 2023 07:28:50 AM by Andrea G
Hi Ely,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently.