Sep 23, 2017 12:46:08 PM by Muhammad A
"We are unable to authorize your card. Please add another billing method or contact your issuing bank" This message appears when i try to pay through my debit card. whats the issue? and how can i fix it.
Sep 23, 2017 12:52:23 PM by Preston H
re: "This message appears when i try to pay through my debit card. whats the issue? and how can i fix it."
Sorry about that. But you can't use your debit card.
Upwork needs you to use a regular credit car that isn't a debit card.
When you try to use your debit card, the Upwork system is automatically checking to see if it is a debit card, and it is rejecting it.
Sep 23, 2017 01:02:13 PM by Muhammad A
But in payment options there is no such condition of "Proper credit card". Please further elaborate it.
Furthermore i have visa debit card
Sep 23, 2017 05:04:14 PM Edited Sep 23, 2017 05:04:40 PM by Preston H
Some debit cards may work. Most won't. Regardless of what that form says, Upwork's documentation elsewhere states that some types of cards can't be used.
Read:
"Upwork accepts Visa, Mastercard, and American Express cards. Virtual card numbers, gift cards, and Prepaid cards are not accepted."
Sep 23, 2017 07:02:00 PM by Avery O
Hi Muhammad,
I would like to confirm that virtual card numbers, gift cards, and prepaid cards are not accepted on the platform. Please check out this help article to know which methods are available on the platform.
Jan 15, 2019 08:23:26 AM Edited Jan 15, 2019 09:25:19 AM by Bojan S
I have master card but i am facing same error.?
Jan 15, 2019 09:28:42 AM by Bojan S
Hi Zaheer,
I'm sorry to hear you weren't able to set up your payment method. For more details about payment methods available on Upwork and how to set up a new payment method, check out our this guide, thank you!
Oct 16, 2019 03:22:11 AM by Musawir H
"We are unable to authorize your card. Please add another billing method or contact your issuing bank" This message appears when i try to pay through my visa Debit card. whats the issue? and how can i fix it.
Oct 16, 2019 03:28:44 AM by Goran V
Hi Musawir,
One of our team members will reach out to you via ticket and assist you further. Thank you.
Apr 6, 2021 01:52:31 AM by Mark S
Hi Preston this is not exactly right. I have the exact same problem when adding my business visa debit card as a payment method. But I can add my personal visa debit card.
I really don't want to do this, to keep my prsonal and business finances separate.
PS - the Business Bank I use have no idea why this doesn't work.
Mark
Apr 6, 2021 02:11:58 AM by Goran V
Hi Mark,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your business billing method. Thank you.
Jan 15, 2019 09:23:41 AM Edited Jan 15, 2019 09:25:54 AM by Vivek K
In India only some debit cards can be used on international websites moreover it needs to be enabled for international use before it can be used on international website.
I do not know about your location, but in case you think this is a possibility in your case ask your bank to issue an international debit card and enable it for use and then try.
Oct 6, 2019 07:42:17 AM by Vishal J
Hello Vivek sir,
which debit card ( bank name ) is best in India for an international transaction like on upwork or any other platform, and which credit card ( bank name ) is better.
Oct 31, 2019 08:08:23 AM by Vivek K
Vishal J wrote:Hello Vivek sir,
which debit card ( bank name ) is best in India for an international transaction like on upwork or any other platform, and which credit card ( bank name ) is better.
Hi Vishal, Sorry for late Reply.
HDFC/ICICI both provides debit and credit card for international use. This is not to suggest that other banks do not have such debit cards.
You should contact banks and ask them for 'international debit card/credit card' and they will surely provide you information about available options.
Compare them and take the one that best suits your needs.
Good Luck
May 5, 2019 01:21:25 AM by Sharjeel T
Same here today I am trying to upgrade my account and facing this error
Please check because I have no other option to as a billing method.
Paypal is not offering its service in Pakistan due to some issue.
May 5, 2019 01:30:33 AM by Aleksandar D
Hi Malik,
Thanks for reaching out to us. I'm sorry to hear you weren't able to set up your payment method. I would like to confirm that virtual card numbers, gift cards, and prepaid cards are not accepted on the platform. For more details about payment methods available on Upwork and how to set up a new payment method, check out our this guide.
Thank you.
Jul 1, 2019 08:18:10 AM by Fazal a
Hi
i have same problem even i am using credit card and my card is working on other sites and i also confirm from my bank about international gateway is on please help
Jul 1, 2019 09:51:40 AM by Bojan S
Thank you for reaching out to us, Fazal.
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Sep 26, 2019 12:19:16 AM by Shahnewaz A
Looks like so many people have the same problem but still no solution. I have provided information of a credit card with which so many purchases were made from other sites but here it doesn't work. I can't purchase any connect now.
Sep 26, 2019 12:23:23 AM by Goran V
Hi Shahnewaz,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 3, 2019 04:05:02 AM by Devesh T
I checked on this issue, i used to have prepaid visa cards which worked fine with buying connects and that worked fine for almost 6 months. Suddenly i am geeting this message from last 2 weeks -
Dec 3, 2019 04:29:49 AM by Goran V
Hi Devesh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 18, 2020 05:53:07 AM by Hina K
Oct 18, 2020 07:56:21 AM by Nikola S
Hi Hina,
I checked and It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Apr 6, 2021 01:50:34 AM by Mark S
Hi I have exactly the same problem, and as a hirer, am unable to start work with my chosen freelancer.
I can set up a personal visa debit card, but not using my business visa debit card. This will make tracking payments and tax a real nightmare...
Mar 21, 2022 04:11:34 AM by Yelena S
The same problem is "We can't authorize your card. Please add another billing method or contact your issuing bank."Help solve it. I'm trying to register on Upwork
Mar 21, 2022 05:19:16 AM by Andrea G
Sep 4, 2022 12:09:03 AM by Pradeep H
Hi Avik,
Thank you for your message. I am sorry to hear about the issue with charging your card. Could you please contact your card issuing bank to check the available limit and permissions to complete international transactions on your card?
Thank you,
Pradeep
Sep 23, 2022 01:09:09 AM by Sohail K
Upwork only accept credit card for buying connects so you have to try with a credit card instead of debit card.
Aug 31, 2023 10:06:22 AM by Cristian F
I have same issue, upwork doesn't allow me to use visa, master nor even paypal. Could someone reach me to solve this issue?
Aug 31, 2023 11:03:18 AM by Luiggi R
Hi Cristian,
I'm sorry to hear this is happening to you. Could you please contact your card issuing bank to check the available limit and permissions to complete international transactions on your card? As for your PayPal account, you might want to try an alternate payment method from your PayPal wallet or contact PayPal regarding the specific decline error.
Sep 16, 2023 11:28:05 AM by Shahnewaz A
I had the same issue. The most probable reason is that your card only supports your local currency. You need to go to the bank and apply to enable dual currency (e.g. USD). In this process, you will need to set an amount to endorse as the second currency (e.g. USD). After that, you need to make another application to make it enabled for e-commerce transactions (if not done already). Then hopefully you will be good to go. BTW this whole process might differ a bit from country to country.
Sep 3, 2023 07:29:27 AM by Zheena Mackenzie T
In my own opinion, I think that the store or the company did not have the they of your card like they don't have avail that bank to there company. So in that way they will get another card that you have or you can pay it thru cash.