Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 23, 2020 11:15:26 PM by K p A
Jul 23, 2020 11:25:35 PM by Goran V
Hi Kp,
Please allow up to 3 days for your name change request to be reviewed. Once this the review is completed our team will reach out to you with the results. Thank you.
Sep 15, 2020 08:10:41 AM Edited Sep 15, 2020 08:12:16 AM by Miguel G
HI! I have the same problem!
I tried to fill my Get Paid method but the error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. " appeared.
My PayPal account and my Upwork account have the same name. I dont understand what is happening.
Your help will be appreciated!
Sep 15, 2020 08:18:53 AM by Bojan S
Thank you for reaching out to us, Miguel.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Sep 23, 2020 04:28:28 AM by Jacqueline R
Hi, My name is Jacqueline Redondo. My payment details is Paypal and the name there is Jacqueline Mariano Redondo and I am getting a prompt saying "The beneficiary name is mismatched". Do I have to change my name to match my Paypal? I am confused.
Sep 23, 2020 04:38:26 AM by Goran V
Hi Jacqueline,
Your Upwork name needs to be your full legal name and also needs to match the name on your payment method as well. Thank you.
Sep 23, 2020 04:44:19 AM by Jacqueline R
Sep 23, 2020 04:45:56 AM by Goran V
Hi Jacqueline,
Yes you can submit a name change request at any time by going to Settings > Contact Info and updating your name. Thank you.
Sep 24, 2020 10:58:30 AM by Brian D
Hi Goran,
I have the same issue in my account, the names and the emails in Upwork and PayPal are the same, but still deactivated. What can I do?
Sep 24, 2020 11:25:09 AM by Bojan S
Hi Brian,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jul 26, 2020 10:08:10 AM by Nurochim R
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account
My full name is just one word, Nurochim.
it not have last name, but in account freelance is it a must to have last name.
and my bank account name is just as simple as my name, used only one word
Your assistance will be creatly aprreciated
Thank you!
Jul 26, 2020 01:24:14 PM by Joanne P
Hi Nurochim,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 3, 2020 04:37:28 PM by Diego C
Aug 3, 2020 06:23:53 PM by Aleksandar D
Hi Diego,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 16, 2021 05:56:33 AM by Rajalingam A
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Mar 16, 2021 06:01:01 AM by Aleksandar D
Hi Rajalingam,
I followed up with the team and the name mismatch was already resolved. However, you need to allow 3 days for the withdrawal method to become active.
Thank you.
Apr 5, 2021 10:16:55 PM by Petro Eliud M
Apr 5, 2021 11:16:05 PM by Joanne P
Hi Petro,
Please allow 3 days for our team to review. If our team requires more information from you, they will reach out to you directly.
Apr 16, 2021 01:57:42 AM by Aleksandar D
Hi Petro,
I'm sorry to hear that you are still having problems with this. One of our agents already reached out via a support ticket to assist you further.
Thank you.
Jul 5, 2021 02:49:16 AM Edited Jul 5, 2021 03:10:48 AM by Aleksandar D
My Upwork Account name is Raaid **Edited for Community Guidelines** and my Bank account name is **Edited for Community Guidelines** and I got "The beneficiary name is mismatched" then I have updated my Upwork name Raaid **Edited for Community Guidelines** to **Edited for Community Guidelines** and it shows your updated changes are in review so, let me know after changes Payment method will approve or not?
Jul 5, 2021 03:29:54 AM by Aleksandar D
Hi Raaid,
I checked with the team and you should be all set now. Your name change was approved and the name mismatch on your payment method resolved. You just need to allow 3 days for the withdrawal method to become active. Let us know if you need further help.
Thank you.
Oct 19, 2021 06:55:18 PM by Avery O
Hi Dennell,
I checked your account, and it looks like you recently added a payment method to your account. Please know that it takes about 48 hours for the team to review your account for the name mismatch. They’ll tell you if any further steps are required from you.
Oct 19, 2021 09:20:42 PM by Dennell Grace P B
Oct 19, 2021 10:23:17 PM by Avery O
I'm sorry, but I will not be able to confirm that information, Dennell, because this information is encrypted.
Please know that this is a standard process and should be resolved after 48 hours. If there are issues, you will receive an email support ticket with more information.
Hopefully, there will be no issues once the review is complete.
Oct 25, 2021 08:54:32 PM by Kalpesh B
Oct 25, 2021 10:55:00 PM by Joanne P
Hi Kalpesh,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 26, 2021 02:08:16 PM by Andrea G
Hi Amanda,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Nov 15, 2021 07:07:20 AM by Meadul H
I'm having same problem, do i have to wait for three days as well ??
Nov 15, 2021 07:10:51 AM by Meadul H
My account name and Bank account is not the same, but the user is the same thats me,
"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
what i have to do now?
Nov 15, 2021 08:06:07 AM by Valeria K
Hi Meadul,
The team will assist you with the beneficiary name mismatch on your account shortly. I also see that you've submitted a support request about this. You'll also receive an update via the ticket.
Thanks!
Nov 18, 2021 01:27:18 AM by srisabari p
I am facing same issue 'your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.'
Past few months i was able to transfer the found but now it suddenly got deactivated.
Kindly help me on with this issue
Nov 18, 2021 01:36:55 AM by Goran V
Hi Srisabari,
Our team will update your payment method as well and you will be able to use it shortly. Thank you.
Nov 18, 2021 02:25:28 AM by Katerina H
Hi, i have the same problem with verification. Can you help me please ?
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