Percentage of Sucess not increasing

Ankur V · Dec 20, 2020 09:46:01 PM

Hello all,

I have been doing good since I joined, But this morning I checked my 100% job success score goes down to 97% I wondered as I doesn't get any negative feedback yet, all my previous client satisfied my work. In short, all good with my work and from clients. but I don't know the reason why 3% down my score.

So, My question is, If I keep job invitation and job offer in pending status, It's effect bed in my account?

Thanks in advanced

Aleksandar D · Dec 21, 2020 03:05:34 AM

Hi Ankur,

Your Job Success Score is calculated on 6-, 12-, and 24 months windows and it is updated every second week on Sunday. There are many factors that go into your JSS calculation including public and private feedback given when the contract is closed, the weight of the contract, etc. To learn more about JSS, you can check out this help article. There was also an update on the JSS metrics to reflect the job value in the calculation. You can check out this Community thread for the official announcement.

Regarding your question, keeping invitations and offers in the pending status has no negative effect on your account apart from decreasing your 'Communication Responsiveness' section of your 'My Stats' page as it's displaying your average invitation response time, which is also shown on your profile. For more information on the 'My Stats' page, you can check this help article.

Also, for each offer you receive, you will have 7 days to accept it and if you take no action, the offer will be revoked automatically. If an Enterprise client sends you an offer, the time to accept the offer is 30 days before it's revoked.

Thank you.

~ Aleksandar

Sameed A · Dec 21, 2020 07:45:47 AM

why isn't my JSS score Updated on DEC 20 it's still stuck on 81% after I completed a Job on 8th December with a 5-star Review.

Am I missing something, Can anyone guide me?

MD R · Dec 21, 2020 08:56:28 AM

I have 7 review(5 star)

I have no negetive review

but my job success score is 79%

why?

Sameed A · Dec 21, 2020 10:58:31 PM

why isn't my JSS score Updated on DEC 20 it's still stuck on 81% after I completed a Job on 8th December with a 5-star Review.

Am I missing something, Can anyone guide me?

Sameed A · Dec 22, 2020 03:45:35 AM

When would I get a response?

Goran V · Dec 22, 2020 04:05:40 AM

Hi Sameed,

Please keep in mind that your JSS is calculated on 6-12 and 24 months windows. Completing a contract does not mean that your JSS will go up or down, it is also possible to stay the same as it was.

To learn more about the factors included in your JSS calculation, check out this Help Article and this announcement Post. Thank you.

Afif H · Dec 23, 2020 01:53:32 PM

how can I improve jss score although just contract got canceled and because of it my jss got down to 89

percent.

Jennifer M · Dec 23, 2020 02:33:14 PM

More jobs and ratings. Long term jobs are also a positive factor.

Peg B · Jan 3, 2021 06:48:00 AM

Can I really not be above an 88%? It’s been a couple months, I’ve had several positive projects complete and then rehire me for more work. The reviews I know are not factored in, but I’ve also discussed with clients leaving a positive review and anything else I can do to help on a job. Is this such an average that it’s just not moving right now? I get jobs I want still but can’t budge this 88%! I feel really discouraged today. Any advice or looking into my account is appreciated!