Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 11, 2019 02:47:59 AM by Muhammad A
Hello!
My bank and VISA confirms everything is OK.
At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I want to buy connects.
Please help.
Dec 11, 2019 03:04:27 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 16, 2019 10:26:53 AM by Muhammad A
Jun 16, 2020 11:05:10 AM by Adnan Husain N
Hello there,
I want to purchase connect, but when I added Mastercard then it is saying payment declined..
Can someone please help me on this?
Thanks
Jun 16, 2020 11:13:00 AM by Ashish D
Jun 16, 2020 12:11:54 PM by Bojan S
Hi Adnan Husain,
Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.
Thank you!
Dec 11, 2019 09:02:15 AM by Abdul S
I was trying to buy freelance plus package but my payment was declined. there is no way to contact upwork support. I wasted so much time trying to find it. there are only useless bots. can anyone help? The card is VISA card the card has worked on upwork but only for validity after that the payment was declined which i'm 99.99% sure that it's something to do with upwork.
Dec 11, 2019 11:16:25 AM by Bojan S
Hi Abdul,
We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects.
Thank you for reaching out to us.
Dec 11, 2019 10:01:40 PM by Jared I
I was tying to buy connects with my mastercard with enough balance to buy, but it says "Your payment could not be processed. Please choose an alternate payment method or retry again later.." Please fix thanks..
Dec 11, 2019 10:49:14 PM by Avery O
Hi Jared,
I checked your account and it looks like your credit card has declined this transaction. You may want to check this directly with your issuing bank for more information on why this transaction was declined.
In the meantime, you may want to add an alternative billing method in order to purchase connects for your account.
Dec 12, 2019 03:06:09 AM by Harpal Singh S
hi,
i wanted to buy more bids, so i added my visa credit card.
But the payment is declined at upwork.
I dont know the reason.
Can i use someone else's card?
Dec 12, 2019 03:13:14 AM by Goran V
Hi Harpal,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 12, 2019 09:37:36 AM by Muhammad A
Your payment could not be processed. Please choose an alternate payment method or retry again later.
why this error come in my screen when I purchase the connects can you please tell me how can I solve this?
Thanks!
Dec 12, 2019 11:30:21 AM by Bojan S
Hi Muhammad,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method.
Thank you for reaching out to us.
Dec 12, 2019 10:53:30 PM by Samra T
Hi
I want to purchase connects but i don't have money in my Upwork account but have $28 in my Payoneer. I don't have a Payoneer card and i want to purchase connects so i can work on UPWORK. Kindly help.
Dec 12, 2019 11:26:41 PM by Avery O
Hi Samra,
You may want to check out this help article for more information on what other billing methods are available on Upwork. The availability of these billing methods is based on a user's location. As such, not all billing methods are available to you.
You may want to check which options are available to you by going to your Settings > Billing Methods.
Dec 13, 2019 01:35:34 AM by Samra T
There is only a credit and debit card option and i don't have both. so what else i can do as i don't have connects and can't apply to any job.
Dec 13, 2019 01:44:53 AM by Goran V
Hi Samra,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 13, 2019 02:45:25 AM by Samra T
I am waiting for Upwork members will reach out to me via ticket and assist me further with purchasing connects.
Mar 22, 2020 02:24:12 AM by Sadaf N
Mar 22, 2020 04:25:13 AM by Aleksandar D
Hi Sadaf,
Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.
Thank you.
Mar 22, 2020 11:22:53 PM by Sadaf N
Mar 22, 2020 11:38:24 PM by Goran V
Hi Sadaf,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 13, 2019 02:28:33 AM by Kunaljit D
Dec 13, 2019 02:32:36 AM by Goran V
Hi Kunaljit,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 13, 2019 06:21:29 AM by Fatma A
I have added PayPal method to buy connects and method added successfully but i also can't buy connects. What is the problem?
Dec 13, 2019 06:32:29 AM by Goran V
Hi Fatma,
One of our Customer Support agents will reach out to you as well and assist you further with purchasing connects. Thank you.
Dec 13, 2019 09:07:22 AM by Syed Hassan H
I have done to add billing method with VISA debit card and then goes to activate membership plan then this messege occurs: Your payment could not be processed. Please choose an alternate payment method or retry again later.
Please help me.
Dec 13, 2019 09:31:26 AM by Aleksandar D
Hi Syed,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 14, 2019 04:07:23 AM by William M
Dec 14, 2019 04:25:17 AM by Sufiyan K
Hi Bro, i think you are questioning about the Monthly connects (to apply on Jobs) if so then the Third option is to Buy them from your earnings. just wait to earn some money then you can buy connects.
Dec 14, 2019 04:49:48 AM by Aleksandar D
Hi William,
You should be able to use PayPal to purchase connects. Please go to this page and check all the available options for you. Additionally, one of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method.
Thank you.
Dec 16, 2019 07:02:54 AM by Reymark S
Dec 16, 2019 07:21:33 AM by Bojan S
Hi Nirav,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Dec 16, 2019 07:19:08 AM by Bojan S
Hi Raymark,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
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