Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 17, 2021 09:48:29 AM by Ashish D
Jun 18, 2021 01:24:35 PM by Rahsaan B
Hi I'm new but I can't upload payment method or buy connects. Thank you for helping
Jun 18, 2021 01:55:06 PM by Bojan S
Hi Rahsaan,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 19, 2021 12:53:25 PM by Muhammad Usman P
Hi,
I want to change my Upwork plan fron Basic to Plus and also want to buy connects my card is active and have enough balance to buy connects but when I go to buy the following message show...
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Please guide me what should i do.
Jun 19, 2021 03:07:35 PM by Luiggi R
Hi Muhammad,
It looks like the transaction is being declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’. Alternatively, you may use any other of the available billing methods.
Jun 19, 2021 03:43:23 PM by Muhammad Usman P
I also contact my bank they said your all services are active and the payment decline is not on our end plz contact the Upwork the issue is there.
So, that's why i need some guidence how my payment declined issue reslove
Jun 20, 2021 06:01:52 AM by Luiggi R
Hi Muhammad,
I'm sorry to hear you kept on having the same issue. One of our agents reached out to you via a support ticket to further assist you.
Thank you.
Jun 21, 2021 07:46:47 AM by Muhammad Usman P
Hi,
I can't find my solution of billing method please help me out and solve the issue. How upwork agent reached me to futher assist me.
Jun 19, 2021 10:30:25 PM by Shagufta E
Jun 19, 2021 11:44:40 PM by Pradeep H
Hello Shagufta,
Thank you for your message. Please check with your card issuing bank if the international payments are enabled. You can also try using a different card to proceed with your purchase.
Thank you.
Pradeep.
Jun 20, 2021 12:50:29 AM by Shagufta E
Jun 20, 2021 12:43:29 AM by Ashish D
Feb 22, 2020 08:21:28 AM by Muhammad A
Hi. I recently tried to buy connects through my visa card. However ended up with message something like, use alternate method or try later. By reading some posts I found that same issue existed with other users as well.
Feb 22, 2020 01:43:23 PM by Joanne P
Hi Muhammad,
One of our agents will reach out and assist you directly via a support ticket. Thank you!
Mar 10, 2020 06:40:48 AM by Goran V
Hi Vivek,
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Apr 6, 2020 01:45:54 AM by Goran V
Hi Mirkala,
One of our Customer Support agents will reach out to you via ticket and assist you further. Thank you.
Feb 16, 2021 11:26:50 PM by Hariharan S
Hi
I'm having trouble while buying connects, i used my Visa card and also Paypal account but both are not billing help me to resolve this issue.
Feb 17, 2021 12:24:24 AM by Goran V
Hi Hariharan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 10, 2021 05:59:10 AM by Zahaib A
Aug 21, 2020 09:54:42 AM by SHAHNAZ N
i am facing problam while buying connects i trying by my already added payment method through paypal and i also try with my mastercard still its not happaning please help me .
Aug 21, 2020 10:17:51 AM by Bojan S
Hi Shahnaz,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Mar 17, 2021 09:58:13 AM by Muhammad T
Hello.
I hope you will be fine. I recently tried to buy connects through my visa card. However ended up with a message like, use an alternate method or try later.
Kindly help me.
Thanks,
Regards,
Muhammad Talha
Mar 17, 2021 11:08:57 AM by Andrea G
Hi Muhammad,
Jun 21, 2021 06:58:42 AM by Ashish T
Hi,
I am not able to buy the connects or upgrade my membership through my master card as well as Paypal. Please help.
On buying connect page every thing goes smooth till the OTP after entering the OTP i land back on the buy connect page with no change in connects.
Regards,
Ashish
Jun 21, 2021 07:09:49 AM by Aleksandar D
Hi Ashish,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 21, 2021 06:58:29 AM by Hamza S
Hi Upwork community, can we use the same bank card on more than one Upwork seller profile to buy connects?
is there any problem with using the same bank card on more than one profile to buy connects?
Jun 21, 2021 07:46:29 AM by Andrea G
Hi Hamza,
You can add another person's card to your account in order to buy Connects as long as they have authorized you to use it. That said, please note that you may both be asked to undergo ID verification to confirm that you do not have duplicate accounts. Learn more here.
Jun 21, 2021 11:24:39 PM by Andrei K
Hello. When I try to add my new virtual card - An error message We are unable to authorize your card. Please add another billing method or contact your issuing bank appears. I contacted my bank - everything is fine with the card. How can I fix this?
Jun 21, 2021 11:39:24 PM by Aleksandar D
Hi Andrei,
One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.
Jun 22, 2021 08:53:37 AM by Asad R
Adding billing method issue.
I tried to attach my debit VISA card as a billing method and it keeps giving me this error message, "we are unable to authorize your card, please contact your bank" and I tried to contact my bank and they told me there is no issue on their end. Then I tried my master card from a different bank and different account and still the same issue. I tried to use it on different other online shopping platforms and my card is working totally fine.
Please help.
Thank you,
Asad
Jun 22, 2021 09:42:10 AM by Andrea G
Hi Asad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 23, 2021 04:49:07 AM by Marie Angelique S
Hello there, upwok team.. reagarding to Billing method..I tried to attach to my mastercard in billing method but its showing unable to authorize your card. And I tried to link paypal link but it says "Your card was declined. Try a different card". Please how can I resolve this issue
Jun 23, 2021 05:46:06 AM by Aleksandar D
Hi Marie,
I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! Regarding PayPal, I suggest retrying the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article for more information on acceptable billing methods.
Thank you.
Jun 23, 2021 05:48:12 AM by Ashish D
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