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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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Joanne's avatar
Joanne P Retired Team Member

Hi Adnan,

 

One of our team members will reach out and assist you directly via support ticket, thank you.

~ Joanne
Upwork
Abhishek's avatar
Abhishek V Community Member

Hi, I'm facing the same issue. I'm unable to purchase connects using my Master card and PayPal. I've already talked to my bank and they said it's all fine from their end. I'm having trouble raising a ticket for the same. Any help would be very much appreciated. I'm new to upwork and have no connects left so kind of frustrated.

 

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Abhishek,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Abhijit's avatar
Abhijit M Community Member

Hello air i am also facing same problem from last 5-6 days can you please solve my problem
Goran's avatar
Goran V Retired Team Member

Hi Abhijit,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Nisarg's avatar
Nisarg S Community Member

I am also facing the same problem. I cannot buy connects despite of many attempts. I have also tried clearing my browser's caches and cookies. Please help!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Nisarg,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Hafiza's avatar
Hafiza J Community Member

Hi, I have been using my debit card to buy connects before yesterdat and it was working fine. Since tomorrow, it is not  able to make payments. I have tried removing and then adding my payment method, still not working. I have tried clearing cache and a different browser. Also contected my issuing bank, no issues from there. I have tried every possible method. 

Please help here!

Thanks

Ashish's avatar
Ashish D Community Member

Hi friend,
1.Please make sure that the card you are using is suitable
for international payments.
2.Try an alternate payment method.
3. Clear your web browser for cookies and try again.

I hope this will be helpful.
Upwork is always up to date and committed to provide the
best services to all the people concerned.
Avery's avatar
Avery O Community Manager

Hi Hafiza, 


I looked into this further and can confirm that your bank declined the transactions. Kindly contact your bank directly for more information regarding your concern. 

In the meantime, feel free to add a different billing methods to be able to purchase connects for your account. 


~ Avery
Ashish's avatar
Ashish D Community Member

Hi friend,
1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Hafiza's avatar
Hafiza J Community Member

Hi,

I am trying to add another card but I have reached my limit. can you please
help me resolve this asap.

I really need to buy connects, please help,

[image: image.png]
Goran's avatar
Goran V Retired Team Member

Hi Hafiza,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Syed Ali's avatar
Syed Ali H Community Member

Hi

I Facing same Issue while buying connects through by Visa Card, I try to buying last four months and i contact my bank this is not bank issue i was check all. 

Change Browsr, change laptop but i still face this problem.

Kindly resolve my issue.

 

 

Bojan's avatar
Bojan S Community Manager

Hi Syed Ali,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Alex's avatar
Alex J Community Member

I am also not able to add connects.

 

I tried twice the whole transaction process but connects didn't added to my account.

Goran's avatar
Goran V Retired Team Member

Hi Alex,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving? Thank you.

~ Goran
Upwork
Alex's avatar
Alex J Community Member

No I am not receiving any error, after entering the OTP, connects adding page re-opens.

Goran's avatar
Goran V Retired Team Member

Hi Alex,

 

Please try clearing your cache and cookies or logging in with another browser to purchase more connects. If you`re still experiencing the same problem after this, let me know. Thank you.

~ Goran
Upwork
Abhijit's avatar
Abhijit M Community Member

Hey your problem solves or not cause i am facing the same peoblem please let me know
Subhan's avatar
Subhan S Community Member

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

I try again with using different Browser and clear cookies and all that. Still facing the same issue.

Goran's avatar
Goran V Retired Team Member

Hi Subhan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing more connects. Thank you.

~ Goran
Upwork
Dhiren's avatar
Dhiren B Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later. Please help me how its solve 

Bojan's avatar
Bojan S Community Manager

Hi Dhiren,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Dhiren's avatar
Dhiren B Community Member

sir same issue ...how can slove it