My payment was declined while buying connects using my visa debit card. Kindly help

Ahmed S · May 15, 2020 06:53:35 AM

Thank you very much, I appreciate the fast help.

Ahmed S · May 16, 2020 03:01:46 AM

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

Aleksandar D · May 16, 2020 04:19:27 AM

Hi Ahmed,

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

Thank you.

~ Aleksandar

Ahmed S · May 16, 2020 04:24:41 AM

Thank you very much!!

Aseem C · May 17, 2020 05:13:59 AM

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Aleksandar D · May 17, 2020 05:58:06 AM

Hi Aseem, and Arbab,

Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

~ Aleksandar

Arbab K · May 17, 2020 05:24:21 AM

Hi. I recently tried to purchase some connects but unfortunately, I couldn't buy connects by any means. Previously, I tried to use PayPal but failed also. This time i decided to use CC but it showed same error. Kindly, Help me

Jescah A · May 18, 2020 04:40:16 AM

My payment method was declined while buying connects using my visa debit card. Kindly advise on the best way forward. Thanks

Goran V · May 18, 2020 05:05:34 AM

Hi Jescah,

Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to try and purchase connects. Thank you.

Muhammad Adnan S · May 19, 2020 07:05:44 AM

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Hi,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Facing this problen, Got that error when i go to buy connects.

1.Billing method is added.

2.I have rechecked bank. bank have allowed online payments already.

3.When i got this error my Bank notify me that One rupee is charged (everytime i try to make purchase).

5.I tried on 2nd computer (cashe and cookies already cleaned some people told me to).

4.If there is any problem then it has to be clear and specific.

Please can you help me to solve this issue..

Thanks