Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Payment issue Please help

Active Member
Ahmed S Member Since: May 14, 2020
1851 of 3,777

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1852 of 3,777

Hi Ahmed,

 

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Ahmed S Member Since: May 14, 2020
1853 of 3,777

Thank you very much!!

Active Member
Aseem C Member Since: May 17, 2020
1854 of 3,777

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1855 of 3,777

Hi Aseem, and Arbab,

 

Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Arbab K Member Since: May 12, 2020
1856 of 3,777

Hi. I recently tried to purchase some connects but unfortunately, I couldn't buy connects by any means. Previously, I tried to use PayPal but failed also. This time i decided to use CC but it showed same error. Kindly, Help me

Active Member
Jescah A Member Since: May 18, 2020
1857 of 3,777

My payment method was declined while buying connects using my visa debit card. Kindly advise on the best way forward. Thanks

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1858 of 3,777

Hi Jescah,

 

Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to try and purchase connects. Thank you.


Untitled
Active Member
Muhammad Adnan S Member Since: Feb 8, 2017
1859 of 3,777

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Hi,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Facing this problen, Got that error when i go to buy connects.

1.Billing method is added.

2.I have rechecked bank. bank have allowed online payments already.

3.When i got this error my Bank notify me that One rupee is charged (everytime i try to make purchase).

5.I tried on 2nd computer (cashe and cookies already cleaned some people told me to).

4.If there is any problem then it has to be clear and specific.

Please can you help me to solve this issue..

Thanks

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1860 of 3,777

Hi Muhammad Adnan,

 

A member of the team has reached out to you already regarding this concern and is awaiting your response. You should be able to access the ticket directly here.

 

Thank you!


~ Bojan
Untitled
TOP KUDOED MEMBERS