Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 12, 2021 05:45:48 AM by Abdullah A
Hi, I'm facing issues in purchaing a membership plan for upwork. My local bank account isn't connecting with upwork. Whereas, my friend has the same bank account and it's working. I called my bank's helpline too, according to them there was no problem in my online banking services. Kindly respond me about how to resolve it. Thanks!
Apr 12, 2021 05:53:39 AM by Aleksandar D
Hi Abdullah,
We'll have one of our agents reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 15, 2021 05:43:59 AM by Kashif U
To Whom It May Concern.
The problem could be guessed from the subject as I am having this problem. I met all the requirements I have activated my online session, and also verified my card from my bank and cleared all the cache and cookies, but still having this issue.
Please resolve this as soon as possible.
Thanks in advance
Apr 15, 2021 06:04:11 AM by Aleksandar D
Hi Kashif,
One of our team members already reached out to you directly via this support ticket to assist you further.
Thank you.
Apr 15, 2021 02:21:56 PM by Masood M
I'm also having the same issue with 2 banks debit cards (visa and MC). I checked with UpWork support team and they said it's Error 91 : Issuer unavailable or switch inoperative: Issuer Unavailable". I checked with the banks and they said there is no transaction appearing from Upwork. The cards I have tried are working just fine on other websites. Also, international transactions are enabled and the bank does not block any MCC codes.
Was someone able to resolve the issue?
Apr 15, 2021 03:16:07 PM by Andrea G
Hi Masood,
I'm sorry to hear you're still experiencing this issue. Please continue to communicate with our team via your support ticket as they are the ones who can best assist you. You can access your ticket from the notification sent to your email address and also here.
Thanks!
Apr 16, 2021 04:57:08 AM Edited Apr 16, 2021 05:00:09 AM by Noor A
Why i unable to buy connects ? While I have got a new international debit card.
Showing error "Your bank was unable to verify your information. Please contact them and try again."
Apr 16, 2021 05:04:23 AM by Goran V
Hi Noor,
Please check with your bank if your account is enabled for international charges or add another Billing method. Thank you.
Apr 16, 2021 12:03:03 PM by Aasim R
Hi Miss Andrea,
I am facing the same issue when trying to upgrade my membership plan.
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I contacted bank and they said everything is fine on our side.
What could be the issue?
Thanks,
Aasim
Apr 16, 2021 01:27:51 PM by Andrea G
Hi Aasim,
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Thanks!
Apr 15, 2021 12:07:38 PM by Junaid K
Dear Readers,
Hope you all doing great.
New on upwork and tried adding my billing method and below mentioned msg pops up everytime.
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please advise me on ths.
Apr 15, 2021 01:09:19 PM by Andrea G
Hi Brand,
I checked your account and it looks like your card issuing bank is not responding at the moment. Could you please try again later?
Thanks!
Apr 15, 2021 01:28:38 PM by Junaid K
Hi Andrea,
Thanks for your prompt reply.
sure thing let me check with my bank.
Apr 18, 2021 11:17:27 AM by Muhammad F
Hi I am trying to upgrade my account as Freelancer plus. But whenever I try to add billing bethod it gives me following error.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I am not even able to buy more connects. Please guide me in this regard. Thanks.
Apr 18, 2021 11:57:00 AM by Luiggi R
Hi Fahad,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
Apr 18, 2021 05:49:11 PM by Ashish D
Apr 18, 2021 02:15:31 PM Edited Apr 18, 2021 02:17:16 PM by Usama B
I'm getting this message while purchasing connects. Can somebody help me to fix this task I want to purchase connects ASAP.
Apr 18, 2021 03:26:55 PM by Pradeep H
Hello Usama,
I'm sorry to hear about the challenges faced by you while trying to purchase Connects. Could you please contact your card issuing bank to check if online transactions are enabled on your card? You can also try using a different card. Feel free to message if the problem persists.
Thank you
Pradeep H.
Apr 18, 2021 03:32:09 PM by Usama B
Apr 18, 2021 04:37:03 PM by Pradeep H
Hello Usama,
I checked and I can see that your last withdrawal was sent directly to your bank account. Please contact your card issuing bank to check your card status for online transactions or try using a different card. Feel free to message if the problem persists.
Thank you
Pradeep H.
Apr 18, 2021 05:49:09 PM by Ashish D
Apr 22, 2021 02:03:06 PM by Muhammad Faizan N
Hi Usama if you are from Pakistan and using Meezan Bank then contact your bank. Since 27th March I tried my best and my case successfully resolved. I was facing an issue 91 don't know what was this but believe me Meezan bank finally solved that. I email them on 16th April and yesterday my case successfully resolved. Thanks, Upwork, for great support. It was Meezan bank little error which I was facing unfortunately, and they also couldn't figure it out until I sent the screenshot of Upwork representative direct ticket chats. They resolved case immediately, and I am using my debit card now.
Apr 19, 2021 03:48:42 AM by Syed Muhammad Dani S
Hi, I am from Pakistan and just starting off on upwork. I have been trying to upgrade my account to Upwork plus and somehow it is not accepting my card. It's a visa card and works fine with every other international payment. Can someone help me out as soon as possible?
Apr 19, 2021 04:09:37 AM by Goran V
Hi Syed,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 19, 2021 07:57:09 AM by Ashish D
Apr 19, 2021 12:36:32 PM by Kashif M
Hi,
I want to buy connect, but it shows "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Apr 19, 2021 02:22:51 PM by Bojan S
Hi Kashif,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 20, 2021 09:36:14 AM by Kosgei W
I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I have visa debit card.. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now?
Apr 20, 2021 09:58:12 AM by Kosgei W
Apr 20, 2021 10:25:53 AM by Bojan S
Hi Kosgei,
I’m sorry to hear about the trouble this caused. Could you please try using this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Apr 20, 2021 01:53:49 PM by Hussain A
Hello Everyone
I have an issue my connects are finished i want to purchase more but Upwork not authorizing my card while from my bank side it's active and working I do shopping from other websites and it was working, then i want to submit a ticket to Upwork support but I can't find any area to submit a ticket please help anyone where I can submit a ticket.
Apr 20, 2021 03:03:41 PM by Bojan S
Hi Hussain,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 20, 2021 03:19:34 PM by Hussain A
Hi Bojan
I clear cache and everything tried again and still not working check the attached screenshot
Apr 21, 2021 02:26:10 AM by Goran V
Hi Hussain,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 23, 2021 05:51:40 AM by Dawood H
Joanne,
Thank you for your response, i am already using the same link you have sent. Is there any way I can use my already linked debit card to buy connects.
Regards.
Apr 19, 2021 05:56:41 AM by Swanya R
Hi,
Please help. I tried to Buty more connects and upgrade my membership plan through my Paypal Account but the request wasn't processed. My Papal Account has a sufficient balance and is linked to my Bank.
Thanks
Apr 21, 2021 10:58:31 PM by Goran V
Hi Swanya,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 23, 2021 05:40:28 AM by Dawood H
Hi,
I had already added a payment method and withdrawn amount recently but i am unable to buy more connects because my earnings are less than 1$. I am trying to buy more connects through my already linked debit card but all in vain.
Please Help...!!
Thankyou.
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