Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 15, 2019 07:08:06 AM by Aleksandar D
Hi Nirav,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Dec 20, 2019 07:21:48 AM by Muhammad S
same issue with master card. I am not able to buy the connects
Dec 20, 2019 08:40:14 AM by Bojan S
Hi Muhammad,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jan 8, 2020 10:33:01 PM by Avery O
Hi Jayson,
A member of the Customer Support Team will reach out to you to assist you further with our concern.
Jan 9, 2020 08:09:05 AM by Bojan S
Hi Juan Gabriel,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Nov 17, 2019 08:00:46 AM by R A
i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.
please help me to solving.
Nov 17, 2019 12:36:30 PM by Joanne P
Hi R A,
I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.
Dec 7, 2019 12:21:13 PM by Adnan M
Hello there,
I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.
Dec 7, 2019 05:32:02 PM by Joanne P
Hi Adnan,
One of our team members will reach out and assist you directly via support ticket, thank you.
Jan 17, 2020 11:37:31 PM by Abhishek V
Hi, I'm facing the same issue. I'm unable to purchase connects using my Master card and PayPal. I've already talked to my bank and they said it's all fine from their end. I'm having trouble raising a ticket for the same. Any help would be very much appreciated. I'm new to upwork and have no connects left so kind of frustrated.
Jan 18, 2020 12:02:24 AM by Aleksandar D
Hi Abhishek,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 10, 2020 03:06:09 AM by Abhijit M
Mar 10, 2020 03:17:42 AM by Goran V
Hi Abhijit,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 20, 2020 10:11:37 PM by Nisarg S
I am also facing the same problem. I cannot buy connects despite of many attempts. I have also tried clearing my browser's caches and cookies. Please help!
Mar 20, 2020 10:49:39 PM by Aleksandar D
Hi Nisarg,
Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Apr 7, 2020 08:25:10 PM by Hafiza J
Hi, I have been using my debit card to buy connects before yesterdat and it was working fine. Since tomorrow, it is not able to make payments. I have tried removing and then adding my payment method, still not working. I have tried clearing cache and a different browser. Also contected my issuing bank, no issues from there. I have tried every possible method.
Please help here!
Thanks
Apr 7, 2020 10:46:16 PM by Ashish D
Apr 8, 2020 12:57:17 AM by Avery O
Hi Hafiza,
I looked into this further and can confirm that your bank declined the transactions. Kindly contact your bank directly for more information regarding your concern.
In the meantime, feel free to add a different billing methods to be able to purchase connects for your account.
Apr 8, 2020 01:01:37 AM by Ashish D
Apr 8, 2020 03:04:47 AM by Hafiza J
Apr 8, 2020 03:10:47 AM by Goran V
Hi Hafiza,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 20, 2020 02:14:08 PM by Syed Ali H
Hi
I Facing same Issue while buying connects through by Visa Card, I try to buying last four months and i contact my bank this is not bank issue i was check all.
Change Browsr, change laptop but i still face this problem.
Kindly resolve my issue.
Apr 20, 2020 03:24:55 PM by Bojan S
Hi Syed Ali,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
May 17, 2020 11:36:50 PM by Alex J
I am also not able to add connects.
I tried twice the whole transaction process but connects didn't added to my account.
May 17, 2020 11:49:50 PM by Goran V
Hi Alex,
Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving? Thank you.
May 17, 2020 11:57:32 PM by Alex J
No I am not receiving any error, after entering the OTP, connects adding page re-opens.
May 18, 2020 12:08:00 AM by Goran V
Hi Alex,
Please try clearing your cache and cookies or logging in with another browser to purchase more connects. If you`re still experiencing the same problem after this, let me know. Thank you.
Mar 10, 2020 03:05:07 AM by Abhijit M
Aug 6, 2019 12:48:27 AM by Subhan S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
I try again with using different Browser and clear cookies and all that. Still facing the same issue.
Aug 6, 2019 01:06:12 AM by Goran V
Hi Subhan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing more connects. Thank you.
Nov 26, 2019 10:39:09 AM by Dhiren B
Your payment could not be processed. Please choose an alternate payment method or retry again later. Please help me how its solve
Nov 26, 2019 12:06:37 PM by Bojan S
Hi Dhiren,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
Thank you.
Nov 30, 2019 04:30:10 PM by Joanne P
Hi Dhiren,
One of our team members will reach out and assist you directly via support ticket. Thank you!
Nov 30, 2019 05:58:55 AM by Sheeraz A
i am having the same issue . "your payment could not processed". how i can solve this.
Nov 30, 2019 06:40:15 AM by Aleksandar D
Hi Sheeraz,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Dec 17, 2019 04:47:15 PM by Abigail M
I'm also facing the same issue, same error mesage. Can't purchase connects, can't continue working through Upwork.
Mar 6, 2020 08:56:57 AM by Ruth S
I have tried three times to pay for connects. Nothing has been taken from my bank account. After entering the information the screen says "Add a Method of Payment" and nothing else can be done but to click on the "X" and be returned to the previous screen. I want to submit a proposal and I see no way to talk to a human being quickly. Also, I do not have a Promo Code to add.
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