Oct 1, 2020 12:05:37 AM by Rafay Nawaid A
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
How to proceed now?
Solved! Go to Solution.
Oct 1, 2020 12:17:34 AM by Goran V
Hi Rafay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 13, 2021 03:47:34 PM by Johnny P
I am trying to verify my identity and I've been trying for two days now. It keeps timing out. I need to keep earning money, what should I do?
Jan 13, 2021 04:54:18 PM by Heather N
I had the exact same issue. Long story short, I realized my browser (Chrome) was the problem. I was able to connect via Safari. Make sure your 'block popups' feature is unchecked. Not sure if this will work for you, but it's worth a shot. Best of luck!
Jan 13, 2021 06:18:28 PM by Joanne P
Hi Johnny,
I'm sorry to hear that. I've informed our team about the issue you're having when trying to complete the verification process. One of our agents will reach out and update you directly to assist further.
Jan 19, 2021 04:35:39 PM by Muhmmad A
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive error.
How to proceed to next step?
Need your help...!
Jan 20, 2021 07:00:40 PM by Avery O
Hi Muhmmad,
I apologize for missing to respond to your Community post. I checked your account and can see that you are being assisted through an email support ticket. Hopefully, this gets resolved soon, and you can complete your verification.
Please don't hesitate to reach out here in the Community if you need further help with anything.
Jan 22, 2021 09:25:44 AM by Valentina D
Hello,
I have a problem with the video ID verification: every time I click "Chat now" I answer some bot questions and then it keeps timing out. I've disabled pop-up blocker and tried both on Chrome and Firefox browsers, so I don't know what else to try. Can you help me solve this issue?
Thanks,
Valentina D.
Jan 22, 2021 10:24:11 AM by Andrea G
Hi Valentina,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 25, 2021 04:58:21 AM by Tooba M
I keep getting timed out for video verification call request. What should I do?
Jan 25, 2021 05:00:04 AM by Goran V
Hi Tooba,
Could you please try to log in via Firefox and start the process again? If you`re still experiencing the same problem after this, let me know here. Thank you.
Jan 27, 2021 01:33:51 AM by Hoa N
Hello, I keep on getting timed out while waiting for video ID verification chat, even when using Firefox. Can you help me with this?
Jan 27, 2021 02:31:26 AM by Aleksandar D
Hi Hoa,
I'm sorry to hear about that. I followed up with the team handling your case and one of our agents already updated your support ticket to assist you further.
Thank you.
Jan 30, 2021 12:24:31 AM by Yusuf O
Hi there,
I am having similar issue. I get timed out everytime I start a video.
This is what get before timing out.
Mar 2, 2021 09:56:04 AM by Loi D
I'm doing visual verification, following what's instructed and taken to chat with a bot then wait for a customer support agent. But I couldn't seem to connect with any agent, it says timed out all the time. I've tried many times on different devices, latest windows and browsers for the last few days. It's desparated. Is it a bug currently happening with Upwork CS?
Mar 2, 2021 10:50:59 AM by Andrea G
Hi Loi,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Mar 4, 2021 05:18:55 AM Edited Mar 4, 2021 05:19:36 AM by Wester C
I'm experiencing the same problem.
Mar 4, 2021 05:28:33 AM by Aleksandar D
Hi Wester,
I'm sorry to hear about that. We'll have one of our team members reach out to you directly via a support ticket to assist you further with the verification.
Thank you.
Mar 6, 2021 04:11:27 PM by Tim W
I am also getting the same issue with the id check getting timed out. I would appreciate any support.
Cheers,
Tim
Mar 12, 2021 07:59:08 AM by Zaibun N
I also have problem in visual verfication. It doesn't identify my picture even after trying thousands of times. It seems to be useless for a moment. Fed up TBH.
Mar 12, 2021 08:33:12 AM by Bojan S
Hi Zaibun,
I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Mar 13, 2021 12:56:41 AM by Cong D
I also cleared the cache, used an incognito browser and even firefox, even using another computer, things still don't work.
Mar 24, 2021 01:50:38 PM by Vlad T
I have the same issue. Tomorrow is the last day to verify identity, but I can't due to this error (((
Mar 24, 2021 02:45:27 PM by Bojan S
Hi Vlad,
I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Mar 28, 2021 01:40:43 AM by Zaibun N
log in from another device and then try to verifired your visual identification.
Jun 11, 2022 11:49:09 PM by Hao Q
Hello there,
I've already complete the ID document verification but I'm having issues with the Visual verification, every time I try to do it become like this image.
I've been trying again like many times, but I keep getting the same issue. I've also changed the browser
Jun 12, 2022 01:11:52 AM by Pradeep H
Hi Hao,
Thank you for your message. I am sorry to hear about the issue with Visual verification. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Sep 22, 2023 12:08:35 PM by Jamila Esther N
I have the same problem. It's been more than 3 days that I'm trying to complete the visual verification and I get a timeout error.
Sep 22, 2023 04:07:44 PM by Arjay M
Hi Jamila Esther,
Could you please try using a different browser or use the incognito mode of the current one when trying to complete the visual verification? You may also try clearing your cache and cookies. Let us know if the issue persists with a screenshot of what you can see from your end, and we'll look further into that for you.
Sep 24, 2023 11:21:54 PM by Pradeep H
Hi Jamila,
I am sorry to hear about the issue while initiating a visual verification. It seems that your network may be experiencing some issues or limitations. We kindly request you to switch to a different network and attempt the action once more.
- Pradeep