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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Dan.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
Upwork
Emily's avatar
Emily M Community Member

Hello,

I'm trying to create a new account, however, the phone number page of the profile set up will not send my phone the code. I've tried on two different numbers. And there is no way to bypass this part of the sign-up process without entering the verification code.

Thank you!

 

Bojan's avatar
Bojan S Community Manager

Hi Emily,

 

I checked this for you and it looks like you successfully verified your phone number. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Andrew's avatar
Andrew E Community Member

Hello! I cannot complete my profile because UpWork thinks my phone number is verified but is also saying it is not. 

 

I cannot change my number for another code because UpWork thinks my phone number is already verified. Most of it is complete, but I cannot view any jobs because of this issue or apply for anything due to this issue. I also cannot change my profile photo (to a more professional one) without having a complete profile, so this issue is problematic.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Andrew.

 

One of our team members will reach out to you directly to assist you with your concerns. 

~ Bojan
Upwork
Davis's avatar
Davis B Community Member

Hello, 

 

I am experiencing the same issue where I am not recieving the text to verify my account. Can some please help? Thanks!

 

Cheers,

Davis

Joanne's avatar
Joanne P Retired Team Member

Hi Davis,

 

One of our team members will reach out to you directly via support ticket and assist you further, thanks.

~ Joanne
Upwork
Crystal's avatar
Crystal B Community Member

 
Aleksandar's avatar
Aleksandar D Community Manager

Hi Crystal,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
Upwork
Julian's avatar
Julian T Community Member

I entered my phone number to receive the verification code, and when I enter the code it takes me to the same page but this time it says that phone number is not verified. I resend it, but the code text box is now grayed out. What do I do?

Joanne's avatar
Joanne P Retired Team Member

Hi Julian,

 

One of our team members will reach out to you directly via support ticket and assist you further, thanks.

~ Joanne
Upwork
Abiodun's avatar
Abiodun O Community Member

I am having the same issue.

Avery's avatar
Avery O Community Manager

Hi Abiodun, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


~ Avery
Amna's avatar
Amna H Community Member

Hi,

 

Piggy backing on to this thread.

 

I'm trying to raise a complaint as I haven't received my verification code on my phone. Quite frustrating as I just started setting up my profile and want to just get on with it!

 

 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Amna.

 

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

~ Bojan
Upwork
Austin's avatar
Austin H Community Member

I just got the email that my account is now live. I clicked the confirm your account button. It takes me to the create your profile information page. I complete and check the information and move onto verifying the phone number. Now it says that my phone number can't be verified as it is being used in another profile which can't be true. Not sure how to fix this. 

 

Best,

 

Austin

Aleksandar's avatar
Aleksandar D Community Manager

Hi Austin,

 

Thanks for reaching out to us. I sent you a PM with more information regarding your request.

 

Thank you.

~ Aleksandar
Upwork
Rusty's avatar
Rusty H Community Member

I had an old account that was connected to my ohone number. I no longer have the old account information or the email address associated with that account. I want to verify the new account. What do I do?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Rusty,

 

Could you please send me a PM with the username and email address of the old account? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
Upwork
Rusty's avatar
Rusty H Community Member

I still have not received a solution to this problem.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Rusty.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Kathryn's avatar
Kathryn V Community Member

 
Aleksandar's avatar
Aleksandar D Community Manager

Hi Kathryn,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Melonie's avatar
Melonie H Community Member

Hello! I am trying to complete my profile but it is stuck on the phone number. Would a member of the admin team please contact me?

Avery's avatar
Avery O Community Manager

Hi Melonie, 

I have shared your account information with the Customer Support Team. Someone will reach out to you to assist you with your concern. 


~ Avery