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I didn't receive a text message verification code

Active Member
Jae T Member Since: Nov 27, 2020
2941 of 2,959

I'm trying to finish creating my account but it wont let me add my phone number. It keeps saying phone number has already been used in another account, but I don't have any other account besides this email I'm using. Need help please, and thank you!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2942 of 2,959

Hi Jae,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
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Active Member
Shax B Member Since: Dec 2, 2020
2943 of 2,959

I am not receiving SMS verification code. ?although the last four digits are correct

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2944 of 2,959

Hi Shax,

 

One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
Untitled
Active Member
Nick B Member Since: Dec 4, 2020
2945 of 2,959
Good evening,

I'm trying to sign up and am having issues due to my phone number already being in use. Could someone please give me a hand?

Respectfully,
Nick
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2946 of 2,959

Hi Nick,

 

I've shared your concern with the team, and one of our agents will reach out and assist you in verifying your phone number via a support ticket. 


-Joanne
Untitled
Active Member
Lisa S Member Since: Sep 19, 2017
2947 of 2,959

I need tech support. I've asked the system to resend confirmation multiple times, but it won't! My phone and email haven't changed. Both are working.

Community Guru
Mikko R Member Since: Dec 26, 2015
2948 of 2,959
Lisa, just go to the support page and issue a ticket for the tech team.

Sounds like a glitch, they'll work it out for sure.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2949 of 2,959

Hi Lisa,

 

I have requested help from our team. One of our agents will reach out to you via a support ticket and assist you further. 


-Joanne
Untitled
Active Member
Randi K Member Since: Dec 14, 2020
2950 of 2,959

Hello,

I have a previous Freelance account. I never submitted any proposals.

I have New information BUT phone number is same.

When enter phone number under New account error message appears.

Error message says this phone number already exists.

Please advise.

Thanks,

Randi King

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