United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[connorbeasley]

I'm also having the same issue where it didn't take my ID and then I reached the maximum alloted times to try. I can't find any way to contact customer support on this issue either. Any help would be appreciated.

[turner_jeff]

Like everyone else in this thread, I too am unable to be verified via my drivers license. I am assuming it is because I used the shortened version of my name on my profile, while the license contains my full first name. Please help.

[g_vasilevski]

Hi Jeffrey,

One of our team members will reach out to you and assist you further, thank you!

[fullyaw]

Having this issue as well.  It new my old license was expired and then refused the new one.

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

[g_vasilevski]

Hi Patrick, 

The Customer Support Team will assist you with verifying your location. 

[kara-sheaffer]

I, too, need help with this.  I hope we can both find a solution.

[nkocendova]

Hi Kara,

A member of the team will reach out directly to help you complete the verification.

[ryanebbers]

I have attempted to upload my driver's license to UpWork to verify that I am a US resident. It fails to recognize my driver's license as valid. The state of Florida recently updated the look/feel of our driver's licenses, and I believe this is what is causing the issue. I do not have my old license, because they usually destroy it at the DMV once you receive a new one.

Please help!

[allergywriter]

It seems like I had an issue way back in the e-Lance days when I had a FDL. I did a video verification, maybe the mods can jump in here and see if that would help.

[ryanebbers]

Thank you for that suggestion. I did not see that option when they asked me to confirm my location/upload the DL. Going to check around and see if that is an option still.

[nkocendova]

Ryan,

We'll have to wait until the review on your profile is complete to assist with uploading of your ID, thanks!

[ryanebbers]

Thank you for the heads up. In the meantime I'm taking as many tests as I can.

[ryanebbers]

Good afternoon Nina,

Got approved this morning. I attempted to verify my residency again, but it still does not recognize my ID. Florida has updated their driver's license, so I believe this is the issue.

Thank you,

Ryan

[nkocendova]

Hi Ryan,

Thanks for the Update! I will have a member of the team reach out to help with this.

[nickgarcia91]

I have had the same issue, I'm waiting for someone to reach out to me.  I am out of attempts to verify my ID and I have used the same ID to verify my identity on other sites. 

[nkocendova]

Hi Nick,

We will have a member of the team reach out to you to assist with this very shortly.

[cmcoplen]

Hello Nina,

I am also in need of assistance with identity verification, it says I must contact customer support due to too many failed attempts and I have been unable to figure out how to contact customer support.

Best,

Christian

[g_vasilevski]

Hi Christian,

One of our agents will reach out to you and assist you further, thank you!

[ethanf727]

Hi Ninia

Im having the same problem.  I scaned my ID into the system and not only did it fail to let me bid on projects it has not shut off my ability to attempt to bid on projects.  I would like someone to help me get this solved ASAP

Ethan

[nkocendova]

Hi Ethan,

One of our agents reached out to you yesterday via an email support ticket when you initially reached out about this here. You can also access the ticket directly with this link.

[b_vaillancourt]

Nina, 

I am also having the same issue with verifying my ID. Could you please have customer support contact me?

Thanks,

Brandon

[BojanS]

Hi Brandon,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

Thank you.

[remconsulting]

I submitted my ID but it said my name was wrong? I added my middle name but I dont know what is wrong. Please help mod >_<

Also says I cant submit anymore 

[beharry_roderick]

Having the same problem how did you submit and get them to approve you

[AveryO]

Hi Roderick, 

You may contact our Customer Support Team directly by clicking on a the "contact Customer Support" link on any job post with a U.S. location requirement. The link should be displayed on top of the job post.